Avaya is pleased to announce the general availability of IP Office Release 9.0 software. IP Office R9.0 delivers innovative new features to enhance user productivity, simplify deployment, configuration and management.

IP Office R9.0 will continue to evolve the IP Office product and solutions with its focus being to position and strengthen the IP Office as a market leader within the SME & Mid-Market segments.

Some of the main themes are described as follows:

Rich UC Collaboration for IP Office users and centralized users when deployed as a Branch Product Offer:
• Multi-party audio conferencing with Flare Experience
• Mobile VoIP client (one-X Mobile Preferred)
• Presence & IM enhancements (e.g. IM in Outlook plug-in, IM group communications, improved experience)
• Avaya SBCE support for IP Office soft-clients
• Remote Worker for SIP clients

Server Edition Enhancements:
• Web Manager
• Scalability
• Contact Store Linux version (name change to Avaya Contact Recorder for IP Office)

Virtualization:
• Allows IP Office to co-reside on customer provided hardware alongside other customer applications.
• Efficient use of customer hardware resources
• Lower TCO

The latest versions of detailed release information can be found at www.support.avaya.com

Phone Manager Pro and Phone Manager Pro Softphone NO Longer Available as of R9.0
Avaya has introduced new, user friendly applications for IP Office, including one-X Portal for IP Office and the IP Office Video Softphone. As a result, Avaya will no longer sell (make commercially available) the single user license SKUs for Phone Manager Pro and Phone Manager Pro Softphone, effective 2012. The Avaya Office Worker user solution, which includes one-X® Portal for IP Office, is a recommended replacement for Phone Manager Pro. The Avaya Tele-Worker user solution, which includes the IP Office Video Softphone, is a recommended replacement for the Phone Manager Pro Softphone. Phone Manager is no longer available in Release 9.0 and the Phone Manager Options configuration tab has been removed from Manager.

Upgrades from Release 8.0 and 8.1 to 9.0 are supported.

A system running a release earlier than Release 8.0 must upgrade to Release 8.0 before upgrading to Release 9.0.

Customers using Release 8.0 and earlier will need to purchase an upgrade to get to Release 9.0. Effective with Release 8.1, IP Office Support Services (IPOSS) contracted customers are entitled to no charge IPO software updates/upgrades. For R8.1 customers that are not contracted with IP Office Support Services (IPOSS), an upgrade will need to be purchased to get to R9.0. Before any upgrades of the IP Office commence the IP Office Release 9.0 Administration suite must be installed. Administration suite upgrades are supported from version 8.0, any version prior to this must be removed first before the Administration suite can be installed.

IMPORTANT INFORMATION REGARDING NEW IP Office “R9.0” SYSTEM INSTALLATIONS:
• Before installing the SD card in the IP500V2, the SD card MUST be inserted into a laptop to recreate it and load R9.0
• Systems that are accidently turned up at R8.1 cannot be upgraded to R9 without an upgrade license.
• R9 needs to be loaded on the SD card before installing the SD card in the IP500V2.
• Do NOT Install the SD card in the 500V2 until the SD has been recreated and R9.0 has been loaded.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Ongoing developments in technology–especially the rapid expansion of cloud computing–have set the stage for entrepreneurs and small-business owners to reap tremendous rewards from Big Data, both by creating entirely new businesses and by finding ways to improve and/or accelerate the growth of existing ones. The range of such opportunities is virtually limitless. Here’s how to embrace the opportunity.

The biggest thing small and medium-sized businesses can do to improve their performance is embrace the opportunity Big Data affords to become more data-driven. What that means is instead of making decisions based on past experience, intuition, or gut feelings, SMBs now have the opportunity to make decisions based on actionable data points. They have the opportunity to use analytics to go out and learn new things about themselves, their markets, and their customers, and to use that information to make better, smarter business decisions.

However, embracing this opportunity requires the courage to change on the part of SMB owners. Most SMB owners have achieved success by having great instincts and making great decisions, and there’s absolutely nothing wrong with that. But in order to truly use Big Data to improve the performance of your company, you have to be willing to take actions based on what the data is showing. Harnessing the power of Big Data requires a willingness to approach it with an open mind and to make decisions that are truly data-driven. The key is combining great instincts honed from years of experience with a mindset that’s open to leveraging data points in order to deliver optimal execution.

The best approach for SMBs is to identify pain points and/or opportunity areas in the context of customer analytics, marketing analytics, and web/mobile/social analytics. Big Data can solve a lot of problems for SMBs by improving the efficiency and effectiveness of marketing programs and allowing them to adopt analytics approaches that would have been ROI-negative in the past, but it’s important to recognize that, while Big Data can solve a lot of your problems, not every problem needs or has a Big Data solution. Make sure you know what you are trying to solve and why before you pursue a solution.

Big Data opens up the possibility for SMBs to know more about their customers than ever before and to get that information to the right people within their companies at the right time to drive actions and improvements. Big Data can be used to personalize experiences across all business channels, do a better job of mapping the customer lifecycle, strategize up-sell opportunities, and increase customer loyalty.

Want to learn more:
http://www.inc.com/partners/comcast/what-is-big-data.html

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

In the broadest possible definition, Big Data is exactly what its name implies, that is, very large sets of data, usually more than 10 terabytes and sometimes as much as several petabytes. A single terabyte is the equivalent of 472 hours of broadcast-quality video or the number of words that every single adult in the U.S. speaking at the same time could say in five minutes. A petabyte is about 1,000 times larger, enough memory to store the DNA of the entire population of the U.S. and then clone everyone– twice.

Is that a lot of data? Yes, but you will be surprised at how fast you collect data these days. By collecting everything from website visits and server log files to external data such as social media activity, a company can quickly accumulate large amounts of data.

A typical small or medium-sized business deals with a number of sources of data– customer information, interactions, inventory, supply chain, human resources, websites, physical machinery, and more. In the past, each of these has been handled in a silo manner, either in-house or via a hosted service such as salesforce.com. Big Data allows SMBs to bring such data together in an integrated fashion, to gather all the information about customers, products, and operations and to identify relationships across them. This, in turn, allows for additional analysis and insights to be derived for preventing customer churn, generating better marketing offers, improving pricing, etc. For most SMB owners, the relevance of Big Data is in finding the right nuggets of insight to improve their business.

Compiling data– and there are lots of ways to do that, including buying it from aggregators, subscribing to external sources, and enriching your own– is just part of the Big Data story. The other, and arguably more important, part is what you do with it once you have it. Until recently, the computer processing power required to parse such vast quantities of data into actionable insights was only available to very large enterprises, but cloud computing has changed that.

Cloud opens opportunities for SMBs to access and analyze Big Data on an unprecedented scale. With cloud, SMBs can access analysis of Big Data ‘as a service,’ which makes it easier to obtain, lowers the cost barrier, and also creates greater ecosystems that were more likely to be separate silo’s in the past.”

SMB usage of cloud computing is growing rapidly, according to Parallels SMB Cloud Insights for the United States 2013, an ongoing research project by Parallels IP Holdings, which automates solutions for cloud service delivery to SMBs. The report pegs the SMB cloud market at almost $19 billion at the start of this year and projects 19 percent growth year-over-year through 2016. Thanks to cloud,

SMBs can now access the analytics without incurring insurmountable upfront costs. SMBs no longer need to buy, install, and maintain expensive hardware and software themselves. They can simply pay for a managed service as they need it, accessible through a simple web browser, but still access the same powerful analytics functionality as an on-premise solution.

What this means for SMBs in competitive terms is something close to parity with much larger enterprises when it comes to accessing the potential advantages of Big Data. The abundance of open source technologies in combination with affordable cloud infrastructure services from companies like Amazon, Rackspace, Google, and IBM has flattened the uphill climb for SMBs. From a capabilities standpoint, your (small or medium-sized) business has access to the exact same computing power as the world’s biggest companies.

Despite its rapid growth in the SMB space, cloud computing and the Big Data capabilities it supports still have a long way to go in terms of market penetration. “If you’re not yet engaged in a sophisticated Big Data initiative, don’t worry, you’re not alone.  We are in the early days of the Age of Data. But, the starter pistol has gone off, and the race has begun.

SMB owners who want to get a leg up on their competition should look at which areas of their business operations are most data-intensive because they generally represent the greatest opportunities to profit from Big Data.

Want to learn more:
http://www.inc.com/partners/comcast/what-is-big-data.html

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

Overview
LSN is one of the Pacific Northwest region’s fastest growing telecommunications companies, providing integrated telecommunications solutions to carriers, education, enterprise business and government customers. These solutions include advanced network transport, access, and productized services in major cities and rural communities throughout Oregon and Washington. The LSN product portfolio includes Wavelength, MEF-26 compliant Ethernet Transport services (including E-LINE, E-LAN, and E-TREE), TDM Private Line (T1 through OC-Dedicated Internet, and IPTV distribution via their Program Distribution Network.

History & Philosophy
LightSpeed Networks, Inc. (LSN) was founded in 2005 by a conglomerate of rural utility companies to provide the infrastructure to bring their customers telecommunications services. Their products deliver high speed internet to k-12 schools, higher education institutions, state and local government, and television broadcasters. In less than a decade LSN has grown to become a major regional telecommunications provider while maintaining a focus on connecting those who need it most. The LSN network architecture is designed to maximize innovations and solve communications hurdles unique to rural communities. Their products allow smaller scale Internet Service Providers (ISP’s) to leverage the LSN footprint to offer better, more ubiquitous service with optimal route protection.

LSN’s Shareholders:
• CEC Resources, Inc. (the holding company of Central Electric Cooperative)
• Rural Services Company (the holding company of Umatilla Electric Cooperative)
• Douglas Electric Cooperative
• Hood River Electric Cooperative
• Coquille Economic Development Corporation (the parent corporation for all Coquille Tribal businesses)
• Columbia Broadband (a wholly owned subsidiary of West Oregon Electric Cooperative)

LSN Services Available:
• LSN’s services allow other service providers to leverage their expansive network footprint to provide the best, most ubiquitous service to their subscribers. Additionally, their product line makes service available to key institutions in rural markets, such as K-12 schools, community colleges and universities, state and local government, and local television broadcasters. LSN applies their philosophy of best network protection to all of their services by creating route redundancy where possible, and bringing their MPLS/VPLS core as close to the edge as possible. It is LSN’s practice to maximize network architecture for continued innovation in solving the communications problems faced by many rural and metropolitan communities.

• Carrier Services – Wavelengths, Ethernet, SONET & TDM, IP Services and Cell Tower Backhaul
• Ethernet Everywhere – Secure & Reliable Layer-2 Connectivity, Point-to-Point (E-LINE), Multipoint-to-Multipoint (E-LAN), Point-to-Multipoint (E-TREE)
• Ethernet Private Line – Point-to-Point Alternative to Legacy TDM
• Internet Access – Dedicated, Reliable, Local
• MPLS/VPLS – Your virtual private network within our private network; cutting-edge resiliency and capacity

Flexible
LSN’s flexible telecommunications solutions are engineered to meet customer specifications. Increasingly, Customers require connections to each other to share applications, data and disaster recovery/business continuity. LSN provides a Layer-2 Metro Ethernet service over a variety of access technologies to connect multiple offices throughout our service area.  Their service supports data of all sorts, with video conferencing, voice, security, and the ability of the customer to control their own traffic. LSN also facilitates hosting and collocation in carrier-grade environments for those customers who choose not to host in their own facilities.

Scalable
Physical access solutions vary depending on customer needs and geography. Solutions include fiber, copper, wireless and bonded T1s. Bandwidth and product flexibility is available over each of these physical access types allowing your network to grow as your needs expand.

Affordable
LSN prides itself on achieving cost effective network solutions for those budget constrained and non-constrained Customers across Oregon and Washington.

A Better Communications Environment
Business communications demands are not confined to metropolitan areas. The need for rural telecommunications is expanding rapidly as businesses rely more on Web 2.0 applications. LSN works with customers to implement viable telecommunications systems that help them to remain competitive, manage networks, automate processes, and integrate communications with limited staffing or capital resources. LSN provides networking solutions throughout the Pacific Northwest that are unsurpassed.

End-to-End Solutions
Whether you’re trying to determine when to take advantage of the latest IP technologies, how to better secure your business network, or how to simplify and consolidate your networks, LSN can manage your critical communications needs so you can focus on running your business.

Solutions for Businesses
For businesses with locations in metropolitan and rural areas, LSN can help your business with: Fully managed Converged Network solutions that integrate VoIP, SIP trunking and unified communications services, local and long distance, Internet access and Wide Area Network services into one end-to-end solution. Wide area networking solutions to securely connect multiple locations and support a broad range of networking solutions with MPLS IP-VPN or Ethernet VPLS and EoMPLS solutions High-performance Internet services for direct, business-grade connectivity to the Internet

For more information on LSN go to www.lsnetworks.net/products or contact ECS.

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

Are you ready to take advantage of the most targeted, efficient, and proven advertising tool available to your business ? 

What is it ?

It’s Advertising On Hold!

On-Hold Concepts is offering a ”Complimentary Holiday Program” for any new business customers that sign up for Advertising On Hold service between now and the holiday season.  Not only will you be making better use of the time your callers spend on hold, but the holiday season is the perfect time to thank customers for their business, highlight new promotions and/or end-of-year specials or just simply wish everyone a safe and wonderful holiday.

Don’t wait!  Think of the time your callers spend on hold and how you can make that time so much more productive for them and for you!

Contact On-Hold Concepts today!

Email to: lisaw@woodstockmediagroup.com

What do “your” customers hear when you place them on hold ?

Your customers “should hear” – About You, Your Products, Your Services, and/or Your Promotions, when you place them on hold !

About Woodstock Media group
Established in 1987 by a twenty-+ year radio executive, privately owned Woodstock Media Group (for over 24 years known only as On-Hold Concepts), today, includes a team of administrative, media, sales and production personnel, many with over 20 years experience in their chosen field, and some who have been with the company since near its’ beginning over 25 years ago. In addition, our staff includes a senior copywriter with 15+ years experience, and Radio/Music Industry veterans. With our roots in broadcasting, we enjoy relationships with many professionals, some that voice exclusively for us scattered from coast to coast and abroad.

http://www.woodstockmediagroup.com

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

Cabling’s Mohawk Accredited Contractor (MAC) program. Being a MAC contractor allows ECS to offer Mohawks ChannelMate warranty that gives the customer a 25 year extended warranty for performance of products that receive normal and proper use while using an approved connectivity partner.

ECS is committed to bringing its customers the best available products and installation practices.  Having this Mohawk accreditation is another way we strive to bring real value to our clients.

For additional information, to find out the terms and conditions, or if the ChannelMate warranty is applicable to your installation please contact ECS today.

(Article by Charles Bressler – ECS Account Manager)

About Mohawk
Mohawk was established in 1952 as a manufacturer of wire and cable products including LAN, composite and fiber optic cables. They were acquired by Intercole, Inc. in March 1986. Intercole became Cable Design Technologies Corporation (CDT), which was incorporated on May 18, 1988. CDT merged with Belden Inc. in July 2004, becoming Belden CDT, one of the largest U.S.-based manufacturers of high-speed electronic cables. Since then, the CDT has been dropped from the name, and Mohawk’s parent company is now known as Belden.

Headquartered in Worcester, Massachusetts, Mohawk has been providing fiber and copper cable innovations for over 50 years.  An ISO 9001 certified company, Mohawk develops products to meet and support TIA/EIA, ISO/IEC, ICEA and NEMA standards. Mohawk is supported with worldwide management, financial resources, and distribution capabilities of the global Belden operations.
www.mohawk-cable.com

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

That’s the question many small and midsize businesses face. Employees are scattered to the winds. So are clients. Today’s office can be a kitchen counter or an airline seat. Mobile devices reign supreme. The workforce—the entire working world—is fractured, fluid, and moving at a relentless, furiously fast pace.

With Avaya IP Office, you will:
Communicate like never before. Respond immediately. Share information, anytime, anywhere, via any device. You’ll have the power of a unified communications system that connects everyone— your people, your customers, your partners. A system that’s incredibly sophisticated, yet remarkably simple to use. Go ahead and grow—IP Office is fully capable of handling up to 2,000 users in a single site or across multiple sites. With Avaya, you have a complete, across-the-board solution that brings it all together. From telephony and video to mobility and call center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competitive edge. Let you do more, with less. Drive profitable growth, without driving up costs. Perform better now and in the future.

Small Businesses
Whether for five or 250 employees, IP Office delivers sophisticated communications, simplified. Small businesses that value communications appreciate how IP Office helps enhance productivity in a solution that’s right for your budget and resources.

Midsize Enterprises
With its ability to scale to 2,000 users at a single site (or across as many as 32 locations), IP Office is ideally suited to the midsize enterprise that wants powerful, business-impacting communications. IP Office is an industry leader in low total cost of ownership and unique in its ability to grow in both scale and sophistication.

A MORE FLEXIBLE WORKFORCE
Avaya collaboration solutions bring talented individuals together to form exceptional teams – to collaborate faster, make smarter decisions and drive better business results. Being able to communicate anytime, on any device is critical today, and IP Office delivers what matters most: responsiveness, accessibility, productivity—by taking collaboration to a whole new level. It’s all about uniting your collective strengths and delivering your collaborative best.

Managing the BYOD (Bring Your Own Device) Trend
IP Office easily and securely integrates with most popular smart devices, bringing full desktop communication capabilities to employees no matter where they go. Employees can be more productive. Businesses can save by reducing company-owned mobile devices.

Flexible Mobility
Bring full desktop communications to your iPhone or Android smartphone devices.

Enhanced Desktop Communications
Streamline communications—in the office or at home. Click to dial, see who’s available with presence, sync your calendar and more. Communications-enable desktop apps like Microsoft Outlook, Microsoft Lync and Salesforce.com.

Your tablet, your business phone
Now you can make and receive business calls right from your Apple iPad device. Check colleagues’ presence and instant message (IM) to stay connected.

Video Collaboration
From a built-in HD video softphone and mobile video applications to full room-based video conferencing, Avaya delivers powerful video options proven to enhance productivity.

For more information on the Avaya Video Collaboration Solution for IP Office, please contact ECS or visit Avaya at www.avaya.com/sme

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Introducing the Multi-Link ZipLink 5.8GHz Ethernet Radio System

Reduce your installation costs for remote sites securely and quickly with the ZipLink Wireless 5.8GHz Ethernet radio, POTS Phone Line & Ethernet Extender.

ZipLink is a fast, affordable alternative to trenching phone cables through impassable terrain or across parking lots, streets, or concrete aprons. A typical trenching job would cost $3,500 to get started and average $200/hr in operations costs thereafter. At a fraction of the cost, the ZipLink could be installed and running in just a few short hours.

NEW!! ZipLink-Xtreme Ethernet Extender

The ZipLink-Xtreme wirelessly extends 80Mbps of Ethernet bandwidth up to three miles line of sight in conditions ranging from -40°F to 145°F. ZipLink Xtreme can handle hundreds of simultaneous VoIP calls and Ethernet/internet traffic as well. Regarding video, it can support as many as 10 High-Definition IP cameras! Read more here…

The ZipLink-Xtreme is a complete solution that houses all electronics in a rugged NEMA 4 outdoor antenna enclosure. Tough enough for permanent installations in demanding conditions, the ZipLink-Xtreme is ideal for temporary jobsites and re-used again and again.

ZipLink-Xtreme Benefits:
• Saves money by eliminating costly trenching
• Fast installation–no radio experience needed
• Secure 256 bit AES encryption Can be re-used
• No permits or licenses required
• No need for surveys or right of way maps

Communications Supported:
• Private LAN
• Multiple Hi-Definition IP Cameras
• Multiple T1/VoIP Connections
• Internet
• Digital Signage

ZipLink System includes:
• Remote & Base End Radios
• 2 power adapters & power injectors
• 2 x 100 ft outdoor CAT 3 cable
• 2 Wall pole mount and brackets w/nuts, screws, washers

For more information please visit http://multi-link.biz  or www.GoECS.com

About Multi-Link Inc
Multi-Link, Inc. is a leading manufacturer of line sharing and remote AC power control products for small, medium and large enterprises. More than 8000 customers, enterprises and government entities alike, enjoy today the ongoing cost reductions and operational efficiencies brought about by these American-made network support products. With over 22 years in the market, Multi-Link has more than 600,000 units installed globally and these units have a proven track record of 99.9% reliability. Most customers achieve their ROI for Multi-Link products in less than 90 days.

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

Simple, Affordable, Comprehensive Video Collaboration for Small and Midsize Enterprises

The Avaya Video Collaboration Solution for IP Office lets you meet face-to-face with colleagues, customers, vendors – anyone with a device and an internet connection – for a rich collaboration experience. See participants in HD video, share and annotate documents, chat with attendees in real-time. The result: meetings with people across locations are more productive, efficient and meaningful.

Use the Avaya Video Collaboration Solution in a conference room or executive suite, or as a “virtual conference room” on your network, enabling participants to join collaboration sessions with virtually any device and easily connect to other standards-based room systems.

Easy and Secure Implementations
IT resources may be stretched. With the Video Collaboration Solution for IP Office, installation and ongoing management are simplified. No specialized IT skills are required. The unique automated firewall traversal technology provided by Avaya enables you to easily connect with customers and vendors while maintaining security.

Avaya IP Office – Now Add Affordable Video Collaboration
Once you install Avaya IP Office Video Collaboration, start by simply clicking on a link to join. Participants download the web plug-in or mobile app. and HD-quality video is a reality. Use virtually any device – PC or Mac, laptop, smartphone or tablet – to conduct multi-party video conferences, share and annotate files and more.

Avaya Video Collaboration can help you:
Improve productivity – Face-to-face meetings deliver better results. Participants are more engaged and interactive; decisions can be made faster.

Enhance customer service – Differentiate your business with the highly personalized interactions you’ll have with customers via video collaboration.

Manage travel costs – Reduce the number of trips required to meet with customers and associates without sacrificing efficiency and meeting quality.

Make more efficient use of IT resources – Enjoy the exceptional benefits of video without over-taxing your IT staff; easy to install, easy to manage, easy to use.

Avaya XT Embedded Server for IP Office

Multi-Party Connectivity:
• Embedded HD Multipoint Control Unit (MCU) (1)
• IP: H.323, SIP (RFC 3261)
• Supports 8 combined Desktop/Mobile users and room systems in one conference
• Continuous presence video layouts to see everyone simultaneously
• Built-in firewall and NAT traversal for Desktop/Mobile users
• Dial-in / Dial-out capabilities

Management:
• View utilization history for capacity planning and investment justification

Desktop Client:
HD Video
• HD video using H.264 up to 720p

Data Collaboration
• H.239 with annotation
• Room system-compatible data collaboration
• Text chat with emoticons to desktop users

Participant Controls
• Mute/un-mute
• Stop/start video
• View participants list
• Video layout selection

Moderation Controls
• Invite participants by phone number, IP, E.164, or SIP addresses
• Mute participants
• Disconnect participants
• Lock down meeting
• Terminate meeting

Mobile Client
HD Video
• HD video using H.264 up to 720p

Participant Controls
• Mute/un-mute
• Stop/start video

Recording
• Optional meeting recording on USB key/disk (requires 2 user connections to server)

Avaya XT Endpoint with Embedded Server for IP Office
(add room system capabilities to base Video Collaboration Server)

ROOM SYSTEM:
Communications
• IP: H.323, SIP (RFC 3261)
• Bit rate: up to 12 Mbps

Video
• 2 simultaneous 720p60 channels (upgradable to 1080p60)
• H.263, H.263+, H.263++, H.264; also H.264 High Profile and H.264 SVC in point-to-point calls

Data Collaboration
• Dual video: H.239 (H.323); BFCP (SIP)
HD Camera
• 720p60 (upgradable to 1080p60)
• PAN / Tilt: ± 100° / ± 25°
• Zoom: 5x optical (upgradable to 10x optical, 4x digital, 40x total)

Audio
• Frequency response: up to 50 – 20,000 Hz
• Acoustic echo cancellation
• Adaptive post filtering
• Audio error concealment
• Automatic Gain Control (AGC)
• Automatic noise suppression
• Digital Microphone Array Pod

Network Features
• IPv4 and IPv6 simultaneous support
• QoS support: IP Precedence, IP Type of Service (ToS)
• IP adaptive packet management

Firewall Traversal
• Auto NAT discovery HTTP and STUN
• H.460.18, H.460.19

User Interface
• 23 language on-screen user interface
• Infrared remote control
• Optional Control application for Apple iPad

Directory Service & Address Book
• LDAP Client (H.350)
• Receive global address book from LDAP Server

For more information on the Avaya Video Collaboration Solution for IP Office, please contact ECS or visit Avaya at www.avaya.com/sme

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Xima Software is pleased to announce the upcoming general availability of 911 Notifications/Immediate Emergency Alerts.

Coming in a new release on December 2nd, 2013 will be Emergency Desktop Notification. This new feature will allow customers to be notified if and when any employee calls the local emergency services number. This feature will be one of many tools included in Chronicall Desktop, a software package that can be downloaded onto multiple PCs within the customer’s organization. As soon as the emergency number is dialed, the screen pop will appear, flashing in red, and will display the user and extension who just called emergency services. This feature doesn’t wait for the call to end. It will pop as soon as the number is dialed. And there’s no need to worry about whether Emergency Desktop Notification will be supported in your country or not. Each customer can specify which numbers are emergency numbers for their organization and the country they live in.

This exciting new feature will be part of a Chronicall update. Any customer who has current Xima Care coverage can upgrade and add this feature for free. This will also be a standard feature for all installations after December 2nd. For more information regarding Emergency Desktop Notification, please contact ECS.

To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, contact ECS to sign up for a free 14-day trial today.

For more information please visit www.ximasoftware.com/chronicall or www.GoECS.com

About Xima
Xima Software was formed by a group of telephony engineers and tech support personnel. After several years and hundreds of phone system installations, Xima’s founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting and recording software. They needed a reporting suite that would only take a few minutes to install, would show the details of every event that happened on a call instead of just a vague summary, and could report on all users, groups, and trunks without licensing headaches. With those principles in mind, they developed Chronicall.

In 2007, Xima spun off from its parent company and began aggressive development on Chronicall. The name Xima was chosen as a modern derivation of the romantic word “cima,” meaning “the top” or “pinnacle.” The name Chronicall represents a strategic merger of accurate and detailed time-keeping with call reporting.

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.