Avaya IP Office R9.1 Mobile Twinning

Twinning

Twinning allows a primary extension and a secondary number (extension or external) to operate together as a single phone.

Twinning allows calls to a user main extension number to alert at both that extension and a secondary extension. This feature is aimed primarily at users who have both a desk phone and a wireless extension. Calls from the secondary twinned extension are presented as if from the user’s main extension. Presentation of call waiting and busy is based on whether either of the twinned extensions is in use.

When a call is presented to the primary phone the secondary will ring. If the primary phone does not ring, for example in Do Not Disturb, the secondary phone will not ring.

This is typically used in scenarios like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension (e.g. DECT). When a call is made from either twinned phone, the call will appear to have come from the primary phone. Other users of the system need not know that the supervisor has two different phones. The supervisor’s Coverage

Timer and No Answer Time are started for the call and if the call is not answered within that time, the call will be delivered to available coverage buttons and then voicemail.

The following features are supported with twinning:

  • • Follow Me To
  • • Follow Me Here
  • • Forwarding
  • • Do Not Disturb (including exceptions)
  • • Context less hunt group actions: Membership/Service Status/Fallback Group configuration
  • • Voicemail On/Off/Access
  • • Call Log (Central Call Log for T3 and 1600 phones only)
  • • Redial (Central Call Log for T3 and 1600 phones only)
  • • Personal Directory Entries (for T3 and 1600 phones only)

Mobility features include:

  • • Mobile (external) Twinning
  • • Mobile Call Control
  • • Mobility Callback
  • • Avaya one-X Mobile Client Support

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office R9.1 ADVANCED Call Handling

ADVANCED Call Handling: Absence text: Users can set absence text on their phone to inform other internal users of their current status and likely availability. Absence text is also available for users of standard analog phones, but it can only be displayed on selected display phones, Phone Manager and SoftConsole. Most supported feature phones give the option of adding text. When a user has an absence text message set, call processing is not affected to the user and they still have the choice of using features like do not disturb and forwarding. Telephones that support the interactive setting of absence text, also display it on the users own phone for the benefit of people who come to their desk. There are 10 predefined strings and 1 custom string for absence text:

  • • On vacation until
  • • Will be back
  • • At lunch until
  • • Meeting until
  • • Please call
  • • Don’t disturb until
  • • With visitors until
  • • With customer until
  • • Back soon
  • • Back tomorrow
  • • Custom

All message text include the option to add a time, for example, message 4 plus 10:00 displays Meeting until 10:00. Text strings are localized to the system language. This feature is available across both multisite and small community networks.

Call recording (REQUIURES Preferred Edition/Voicemail PRO): Users can record a call and save the recording to the a voicemail mailbox, a group mailbox or the voice recording library. When a caller provides detailed information like an address or phone number, the caller hears a warning message or tone that the call is being recorded in some countries. Where call recording is required for quality assurance, administrators can configure IP Office to automatically record a percentage of calls for later review. Any call on any phone type can be recorded. Where notification of recording needs to be played, the system ignores voicemail port licensing if an insufficient number of voicemail channels have been licensed. Note: On IP phones, a VCM channel is used for the duration of the recording.

Call tagging: Call tagging displays a text message to provide additional information about the call on a user’s phone or Phone Manager when a call is presented to it. Users tag calls when transferring calls from Phone Manager or Soft Console to provide caller information they are not able to announce the call. Users can add a tag to a call automatically using CTI and Voicemail Pro based on the incoming call route. Note: On some phones, displaying the tag may mean that it is not possible to display the usual call source and target information.

Call waiting: Users may not want callers to receive busy tone if they are on another call. Instead, callers hear a normal ring tone. Users hear an alert that there is a call waiting. Users can decide to finish or hold the current call and answer the one that is waiting. The amount of information that is available about the call that is waiting depends on the type of phone the user has, or if they are using Avaya one-X® Portal for IP Office or Phone Manager. Because the call waiting tone can be disruptive, for example during conference calls. Users can turn the feature on or off and even suspend it for a single call.

Coaching intrusion: Designated users can join an existing conversation on internal or external calls. This features also allows a user to interrupt a call to without the caller hearing the conversation. Administrators and supervisors designate users with the Can Intrude setting. Users can join calls on any extension on the system, however, administrators can also designate users with the Cannot be Intruded setting, which prevents others from intruding on their calls. On Essential and Preferred Edition systems, Silent Intrusion or Whisper Page can be effective in a scenario where a user intrudes into a call to whisper that a very important customer is waiting. The user hears the whisper while talking to the caller but the caller will not be able to hear the whisper. Used in call center scenarios and with other applications between employees. Supports the interruption or inclusion of a supervisor on a live call to talk to an agent without the far-end caller listening to the conversation. This is useful when the agent needs coaching support/training or when the supervisor needs to intrude to give instructions to an agent. The caller may still talk to the agent, but the caller will not hear what the supervisor is saying. The agent will be able to hear both the caller and the supervisor. The feature enables users on a call to “intrude” and listen depending on the configuration of the end users if Coaching Intrusion or Whisper Page is used. Coaching Intrusion and Whisper Page cannot be done on and idle user. It may be done for internal calls or with external calls. This feature is enable through the IP Office Manager for each user. Only authorized users can use the coach/whisper feature. The default setting is off.

Conferencing: Users can place calls on hold and a create a conference using either the telephone or desktop applications. Additional conference members may be added, however a single conference may not have more than 64 members (with IP500 V2 only and more on Server Edition). For ad-hoc conferencing, the system requires as many digital trunks/VoIP channels as external participants (as well as Preferred Edition for Meet-Me conferences). The system supports 128 conferencing channels on the IP500 V2, allowing multiple conferences of any size from 3 to 64 parties. The system support 42 3-party conferences, 2 64-party conferences or any combination in between. Meet-Me capabilities require Preferred Edition for direct dial into a conference bridge with PIN code security. In an SCN network, only one centralized Preferred Edition license is required to host Meet-Me conferences at any of the sites. Conference IDs are also shared across the SCN sites. To initiate a meet-me conference, users dial the direct number allocated to the conference bridge, type in the PIN (require Preferred Edition and Voicemail Pro) if required. For ad-hoc conferences with a few participants, users can easily set up immediate conferences by calling all parties and bringing them to the conference bridge. With Avaya one-X® Portal for IP Office, the originator of the conference can keep control: the Caller ID number (and the associated name if recognized) of each participant is displayed. If required, they can selectively hang-up a specific participant. The system plays a single beep on entry and a double beep on exit. The owner of the conference may use their extension number as the conference ID. The owner of the conference has control of the conference with the ability to mute and drop calls of participants. All participants will hear the system Music on Hold (MOH) until the owner joins, and will hear MOH when the owner drops. Note that any internal party has the option to view and drop participants (not just the conference originator). Users can record a personalized greeting for a conference (requires Preferred Edition and Voicemail Pro). Users can record the conference using Avaya one-X Portal for IP Office, digital or IP display phone or a short code (requires Preferred Edition and Voicemail Pro). To prevent unauthorized access to the conference bridge, PIN codes, Caller ID number screening as well as time and date profiles can be set-up using Voicemail Pro. One user can manage the conferencing bridge facility from any location.

Conferencing has the following restrictions:

  • • Only two calls connecting through analog trunks are permitted in any single conference.
  • • Each external caller requires a digital trunk/VoIP channel (for example 1 T1 allows 23/24 external parties, 1 E1 allows 30 parties and a fully licensed VCM-64 allows 64 parties).
  • • There are no limits on the mix of internal and external calls in conference, but if all internal participants disconnect from the conference bridge, the external participants can be disconnected automatically by the system for added security (configurable system setting).
  • • System features such as call intrusion, call recording and silent monitoring all use conference resources, as does automatic recording if enabled. When any of these features are active the number of slots available for conference parties is reduced. For example, a conference call between 3 parties and being recorded will use 4 conference slots.

Dial On Pickup: By taking the phone off hook, users can automatically dial a specified extension. Use this feature in unmanned reception areas or for door entry systems to allow visitors to easily gain assistance. This feature is also known as “Hotline”.

Do Not Disturb: Users can temporarily stop incoming calls ringing at a their phones. This feature prevents users from receiving hunt group calls and gives direct callers either voicemail, if enabled, or a busy signal. Users can enable and disable Do Not Disturb (DND) from their phone, Avaya one-X® Portal for IP Office or Phone Manager.   Users can allow some calls to bypass the DND setting and ring the phone. For example a manager can add their assistant’s extension number to the DND exceptions list. Users can manage the exceptions list with Avaya one-X® Portal for IP Office and Phone Manager. Both internal and external numbers can be on the exception list.

Emergency 911 call: (North America only) When an emergency call is connected, the system provides calling party information to an external line interface unit. The external unit carries out a number to text translation and forwards this to the emergency services bureau so that the originating location of the call is clearly identified.

Hunt Group Enable/Disable: User can temporarily join or leave individual hunt groups, for example, to assist during call peaks. Supervisors or administrators don’t usually take calls but at times of high call traffic they can join a group to take calls and when the peak is over, leave the group to resume their regular tasks. Administrators configure users as members of hunt groups. A user can not arbitrarily join a hunt group that they have not been identified as a member of.

Inclusion: Selected users can intrude on calls that are already in progress. When the intruding user joins a call, all parties hear a tone. The speech path is enabled between the intruding party and the called user; the other party is forced onto hold and will not hear the conversation. On completion of the intrusion, the called party speech path is reconnected to the original connected party. Administrators enable or disable Inclusion on a per user basis through the Manager.

Off Hook Station: Off-Hook Station is designed for users who want their analog phone to operate like digital or IP feature phone, to isolate the user’s phone idle state from the Hook state. This is a useful feature when using Avaya one-X® Mobile, Phone Manager or SoftConsole to control the phone state when using a headset on an analog phone and with call control and dialing from Avaya one-X® Mobile, or SoftConsole.

Pickup: Users can answer a call presented to another extension.

Call pickup scenarios include:

  • • Pick up any call ringing on another extension.
  • • Pick up a hunt group call ringing on another extension, where the user must be a member of that hunt group.
  • • Pick up a ringing call at a specified extension.
  • • Pick up any call ringing on another extension that is a member of the hunt group specified.

This feature is available across both multisite and small community networks.

Reclaim Call: Users can recover, or reclaim, the last call at their phone that is ringing or is connected elsewhere. If users miss a call that goes to voicemail or call coverage, they can get the call back while it is still being presented or connected through the system. This is a version of the Acquire Call feature that only applies to the last call at an extension.

Relay On/Off/Pulse: The system has 2 independent switch outputs for controlling external equipment such as door entry systems. Control switches using allocated handsets to open, close or pulse switches as required. Users can also control switches with Receptionist, SoftConsole and Voicemail Pro.

Coverage to Operator: Administrators can configure an operator or a group of operators to provide coverage for external calls that would otherwise go to voicemail. Unanswered calls are routed to an operator or a group of operators. For example, local government offices prefer to provide a personal service rather than voicemail.

Dial Emergency: Dial Emergency is a short code and permits specific numbers to be dialed regardless of call barring or a logged out phone.

Dial plan: IP Office has a very flexible numbering scheme for extensions, hunt groups and feature commands. While the system has default numbering for feature codes and extensions, they can all be redefined. Default extensions and hunt groups have 3 digit numbers starting at 200 but these can be changed from 2 to 9 digits through the IP Office Manager. There is a default set of feature access short codes, but these can be changed to whatever the end user requires, within limits. This is useful for example if IP Office is replacing a system where DND was accessed by dialing *21, it is possible to change the short code to mimic the code of the replaced system.   In certain countries IP Office can support a secondary dial tone when an access digit is dialed, though this limits some functionality like Alternate Route Selection (ARS). IP Office can also be configured to work without line access digits, by analyzing digits as they are dialed and determining if they are for an internal number or should be sent out on a line – this is valuable in SOHO installations where users will not necessarily be used to dialing an access digit for an outside line.

Direct Inward Dialing: Direct Inward Dialing (DID/DDI) relies on the local phone exchange passing all or part of the dialed number to IP Office. Call routing software routes the call to an individual phone or a group of phones. Use this feature to reduce the workload on a receptionist by giving staff members or departments individual numbers for direct calls. Typically, the extension or group number is the same as the digits supplied from the network, but IP Office can convert the number to another number as needed within limits. In North America, T1 circuits or SIP trunks are required for DID.

Paging: Supervisors and administrators can broadcast audio messages to digital and IP phones with loudspeakers without having to install a separate paging system. Paging can be to individual phones or groups of phones. Implementation engineers can configure analog extension ports to an external overhead paging system, usually through an adapter, so that a port can be included in a paging group to permit mixed phone and overhead paging. Some digital and IP phones can answer a page by pressing a key while the page is going on, this terminates the page and turns it into a normal call.

Transferable dial out privilege: Administrators and supervisors can grant outside line access to restricted phones, for example phones in public areas or conference rooms, to control external calls. A privileged user, such as a supervisor, can transfer an outside line (secondary dial tone) to a user that does not have external dial out privileges.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR. 

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office R9.1 BASIC Call Handling

BASIC Call Handling:

Automatic Callback

A user can set an automatic callback two ways:

  • • When calling an extension that is busy, request a call when the extension becomes free.
  • • When calling an extension that only rings, request a call when the extension is next used.

Depending on the type of phone a user has, request a call back when free by dialing a short code if an internal busy tone is heard, selecting an option from an interactive menu or pressing a programmed DSS/BLF key. A user can also activate a callback when free from Phone Manager. A user can also set a callback when free or a callback when next used using a short code without attempting a call.

This feature is available across both multisite and small community networks.

Distinctive ringing

The system uses various ringing sequences to indicate call types. For example, internal and external calls can have different rings, called distinctive ringing.

On analog phones, the distinctive ringing sequences are adjustable. On digital and IP phones, distinctive ringing is fixed as follows:

  • • Internal call: Repeated single-ring
  • • External call: Repeated double-ring
  • • Ringback call: Single ring followed by two short rings

Ringing sequences work with the following call types:

  • • Calls returning from park
  • • Calls returning from hold
  • • Transferring calls
  • • Call back when free calls
  • • Voicemail ringback calls

This feature is available across both multisite and small community networks.

Call screening

Users can screen for important calls and decide to answer a call or let it go to voice mail.

Users can screen incoming calls while the phone is in an idle state and listen to incoming calls transferred to voicemail. When an incoming call arrives at a phone and is directed to and answered by the voicemail system, the user automatically hears the caller on his or her phone speaker, but the caller cannot hear the user. Users can decide whether to answer the call or drop from the call and let the voicemail system continue to handle the call. A user cannot screen a call while he or she is on another call.

Forwarding

Users can forward calls to another extension or external number including mobile devices. Users can forward calls in a number of ways and if the call is not answered at the forward destination it will go to voicemail if enabled for the user and call supervision is available. Once the numbers have been entered, the user can toggle the forwarding to be active or not as required without having to reenter the numbers.

If the user is a member of a hunt group, some types of hunt group calls can also forward unconditionally. Users can select if forwarding is applied to external calls only, or all calls. Call forwarding is processed after do not disturb and follow-me conditions are tested.

Coverage to Operator

Administrators can configure an operator or a group of operators to provide coverage for external calls that would otherwise go to voicemail. Unanswered calls are routed to an operator or a group of operators. For example, local government offices prefer to provide a personal service rather than voicemail.

Follow Me

Follow Me enables all the features that a user has set on their phone to follow them to another phone. Forwarding only forwards calls only, not phone settings.

When users are away from their desk at another work area, they can forward call settings from their main phone for calls that follow the user including Forward On Busy or No Answer.

User can set Follow Me either from their primary phone (Follow Me To) or from the phone where they want calls to be received (Follow Me From). Several people can have their phones forwarded to a one destination and if the phone has a display it will indicate who the call is for.

Forward Hunt Group

Users can forward a hunt group to forward calls for a group. For example, in a sales or support environments where a number of people may be out of the office using mobile phones, this feature allows them to participate in the hunt group as if they are in the office.

Calls for a hunt group that the user belongs to can also follow forward unconditional. The hunt group must be set for either sequential or rotary ring type and if the call is not answered at the forward destination it will follow the hunt group call handling instead of going to voicemail.

Forward On Busy

If enabled, this forward occurs when a user is busy and another call is routed to them, but the system does not forward calls for a hunt group that they may be a member of.

Users are considered to be busy when they are on a call, but depending on call waiting settings and key and lamp features, this may not be the case.

Forward On No Answer

If a call rings for a user but the user doesn’t answer it within the configured answer time, the system forwards the call that has been indicating call waiting if enabled.

Forward Unconditional

The system forwards all calls for the user to a number, but if a call is not answered within the configured answer time, the system sends the call to voicemail if enabled.

Unconditional Forward To Voicemail

Users can divert all calls to voicemail even when a user’s voicemail is not activated.

Hold

Users can place calls on hold with optional hold music. A held call is presented back to the extension after a time out, set by the system administrator, so that held calls cannot be forgotten.

Toggle Calls

The system cycles each call that the user has on hold to their extension, presenting them one at a time to the user.

Hold Call Waiting

Combine hold and answer to hold an existing call and answer a waiting call through a one button press.

Park

As an alternative to placing calls on hold, users can park calls to be picked by another user.

Park is available on the user’s phone, Avaya one-X® Portal for IP Office, Phone Manager and SoftConsole.

The system parks a call using a park slot number which can be announced over a paging system.

The designated user can go to any phone and take the call by dialing the park slot number.

Phone Manager has 4 predefined Park buttons. On digital phones with DSS/BLF keys, it is possible to program park keys to indicate when there is a call in a particular park slot and allow calls to be parked or retrieved.

Administrators can determine how long a call remains parked before it is presented to the extension that originally parked the call.

Personalized ringing

Users can change the sound or tone of a phone’s ring.

On many digital phones, users can personalize the ringer sound. Changing the ringer sound does not alter the ring sequence used for distinctive ringing. This feature is local to the phone and not supported on all types of phones.

Tones

The system generates the correct tones for the geography. These tones are generated for all extension types: analog, digital and IP.

Supported tones are:

  • • Normal, alternate, and secondary
  • • Busy
  • • Unobtainable
  • • Re-order
  • • Conferencing

Transfer

Users can transfer a call in progress to either an internal extension or an external public number.

The system places the caller on hold while it performs the transfer.

If the transferring user hangs up before the destination user answers, the system automatically transfers the call, called an unsupervised or blind transfer. Alternatively, a user can wait for the destination to be answered and announce the transfer before hanging up to complete the transfer, called a supervised transfer.

Unless restricted by the administrator, the system does not differentiate between internal or external call transfers.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office R9.1 Call Handling Features

IP Office provides a comprehensive set of telephony features to enable fast and efficient responses to phone calls. Features such as Caller ID Display and Call Tagging allow users to see who is calling and who they are calling before they pick the call up. Client information can be displayed on a user’s PC.

Wireless handsets and twinning offer employees mobility around the office. For those employees working away from the office, comprehensive and easy to use call forwarding features, Softphone and remote access service allow them to stay in contact and access centralized resources at all times.

Users can handle incoming calls efficiently using either direct dialing (DDI/DID) or dedicated operators. For after-hour calls, IP Office provides voicemail and optional Auto-Attendant services.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office Release 9.1 Update

Overview

Avaya continues to improve the Avaya IP Office Platform.

Release 9.1 is the most scalable, resilient, powerful, and simplest to use & administer that Avaya has ever produced.

Below are some of the enhancements Avaya introduced in release 9.1 that will help Avaya build on their market leadership position.

Introducing IP Office Select

Avaya IP Office Select offers a unique combination of premium collaboration capabilities, enterprise grade scale, resiliency, and security, with the simplicity and value of Avaya IP Office. 

IP Office Select helps upper midsize businesses achieve their enterprise like team and customer engagement aspirations with the simplicity and affordability required by their IT staff and budgets:

  • • Unparalleled scale; up to 3,000 (as of 9.1.2) users on a single-site server or across 150 locations, all of which can have simultaneous access to full UC capabilities
  • • Flexible resiliency options including selective failover and support for VMware High Availability
  • • Communications security measures including embedded encryption of signaling and voice traffic
  • • Integration with industry-standard LDAP directories including Microsoft Active Directory

 

Additional enhancements across IP Office

New Web Collaboration

  • •Integrated solution supporting application, document, and screen sharing as well as white boarding
  • • Co-resides on the IP Office Select and Server Edition primary server, with an optional external server for additional scale and for Preferred Edition
  • • Scheduling of audio and web collaboration meetings means ports are available when you need them

Simplified Administration

  • • Web Manager gets even more capabilities for more consistency and simplicity
  • • End-user self administration makes minor changes easier and faster for everyone

General Enhancements

  • • Even better security policies and more encryption
  • • Enterprise branch improvements make IP Office an even better option for larger opportunities
  • • Voice quality monitoring provides more robust troubleshooting capabilities

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS Provides Rack & Stack Services in Washington & Oregon

Save your resources and the costs of traveling thanks to our rack and stack installation service.

Our trained technicians will install the rack, mount your gear, wire your rack, verify configuration, and power up your equipment. Upon deployment, complete documentation and digital pictures of the entire installation will be provided to simplify ongoing support. Remote Installation has never been easier.

Rack and Stack Features:

  • • Rack design and layout
  • • Receiving and unpacking hardware
  • • Inventory check
  • • labeling
  • • Serial number recording
  • • Assembly and rack mounting
  • • Power and network cables provided as needed
  • • Intra-cabinet cabling as specified
  • • Fully documented cable list
  • • Final documentation of layout and cable runs
  • • Digital picture documentation

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland metro areas.

Fiber Optics Installation

ECS installs Single mode and Multimode Fiber Optic Cabling Services that include Solutions for Data Centers, Commercial buildings, and Campuses.

We can install custom fiber optic solutions that will work for you, regardless of the your application or size.

Our Single Mode and Multimode Fiber solutions span most environments, including:

  • • Inter-building backbone
  • • Horizontal distribution
  • • Outside plant
  • • Fusion splicing
  • • Anaerobic polishing
  • • Unicam terminations

Our technicians are fully trained and adhere to strict North American safety and design standards as laid out by professional associations such as BICSI (Building Industry Consulting Services International).

Our team of highly specialized cabling experts has a proven record of accurately assessing network communication needs and implementing a fiber optic cabling solution to match.

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Network Cabling and Wiring

ECS provides Structured Network Cabling Design & Installations.

At ECS our structured cabling, network cabling installation, and network cabling services are affordably priced and designed to meet your current needs, while preparing for future technology upgrades.

ECS provides a complete range of network structured cabling services including:

  • • Optical Fiber Solutions
  • • Network Cabling Services
  • • Cat 3
  • • Cat 5e
  • • Cat 6a
  • • Cat 6
  • • Fiber Optic Cabling
  • • Network Cabling
  • • Wire Additions
  • • Fiber Optic Installation
  • • Fiber Optic Fusion Spicing
  • • Fiber Optic OTDR Testing
  • • Upgrading Existing Systems
  • • Wire & Cable Relocation
  • • Fiber Optic Cabling
  • • Patch Panel Terminations
  • • Copper Cabling Splicing
  • • Wiring Block Terminations
  • • Coaxial Cable Installation
  • • Wire Identification & Labeling
  • • Post Work Documentation
  • • Structured Cabling Installation
  • • Line Testing

Our highly trained and experienced technicians will install your network cable solution to exceed your specifications.

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Intermedia SIP Trunking Advantages

Intermedia’s Any-Cast Architecture. This proprietary design ensures complete fault tolerance exceeding the capabilities of even the most advanced competitors. Any-Cast IP addressing insures your calls take the shortest path to reach Intermedia’s network. Imagine a freeway with 20 on ramps and no matter which one you took, you would always be headed in the right direction. More access points and a secure open registration allow your service to be more available and the highest quality.

Fail Over Routing. Fail Over Routing is an important business continuity feature of the Intermedia network. Fail Over Routing provides advanced, instant redundancy by automatically redirecting all inbound calls to an alternate phone number in the event the primary termination location is detected to no longer be available.

Benefits:

  • • SIP Trunks purchased one at a time (increasing flexibility, reducing costs)
  • • Custom Network Analysis Tool (“VoIP Test”)
  • • Superior Disaster Recovery
  • • PBX Pre-certified to guarantee quality implementation
  • • Lower Long Distance rates
  • • Free Local and Office to Office calling
  • • Full E-911 capability
  • • CALEA Compliant
  • • Number portability (keep your number)
  • • Eliminate expensive traditional Voice Circuits

Intermedia is UNIQUE in requiring customers to run a network quality test. Other SIP providers turn their SIP Trunks up on any network without review. Intermedia makes sure the customer’s network is ready to support VoIP traffic… the Intermedia process and tools ensure that.

https://www.intermedia.net

Intermedia Business-Class Features You Deserve

Your Intermedia Certified Integration Partner (ECS) will configure your new or existing phone system to work with Intermedia SIP Trunking service. You can keep your existing phone numbers or order new local and toll-free numbers and everything works just like your old phone lines, but at a fraction of the cost.

Standard Calling Features

  • Local Numbers: Intermedia SIP Trunking provides local phone numbers in over 90% of the top 100 Metropolitan Statistical Areas.
  • Toll-Free: Intermedia SIP Trunking provides dedicated toll-free service.
  • Domestic Long Distance: Employees can place long distance calls at Intermedia’s low rates.
  • International Long Distance: Employees can place international calls at Intermedia’s low rates.
  • Free Inter-Office Calling: Unlimited free calling between offices for multi-site companies.
  • Remote Market Number: Why spend thousands of dollars establishing a branch office out of state? Purchase a phone number specific to any chosen area, regardless of your current location, and gain a local presence anywhere in the nation for only 50¢ per month!
  • E-911: SIP Trunking supports E-911 emergency services, which provide your phone number and address to the emergency operator.
  • Directory Listing: Your business numbers can be listed in local phone white page directories.
  • Directory Assistance: Employees can access directory assistance services.
  • Local Number Transfer: Move your existing local numbers to your new SIP Trunking Service.
  • Toll-Free Number Transfer: Move your existing toll-free numbers to your new SIP Trunking Service.
  • Admin Portal: Allows you to manage many aspects of the Intermedia phone service including: view account summary, view current and past invoices, view a list of phone numbers and phone change Administrator information, change 911 address, change emergency fail-over numbers, login to other services such as Auto Attendant or Conferencing Number.
  • Personal Management Tools: Users who have been assigned advanced features such as voicemail, WebFax or Follow-Me Numbers may access and manage their features through and easy-to-use website.

Intermedia is UNIQUE in requiring customers to run a network quality test. Other SIP providers turn their SIP Trunks up on any network without review. Intermedia makes sure the customer’s network is ready to support VoIP traffic… the Intermedia process and tools ensure that.

https://www.intermedia.net