We understand how important voice and data “up time” is to your organization, so we guarantee  response times for our Warranty, Maintenance and Support Agreement customers.

Repair (Critical Outage*)

  • 2 hours by phone or remote access
  • 4-hours on-site

Repair (Non-Critical Outage)

  • 2 hours by phone or remote access
  • Next business day on-site

Moves, Adds & Changes (MAC)

  • 24 to 72 hours

*Critical Outage Defined: Complete system(s) failure, No incoming/outgoing calls, Failure of 50% of stations, Failure of 25% of trunks

Our Support options are:

  • ECS Support Agreements for Avaya systems
  • Manufacturer Support Agreements
  • Time & Materials On-Call Repair (remote and/or on-site)
  • Move, Add, Change (MAC) (remote and/or on-site)
  • Help Desk Support
  • System Admin Training
  • End-User Training
Need Help? Contact us today.