What Small Businesses want in a Phone System

Your Phone System is a lifeline for your small business!

What kind of attributes does a small business want in a phone system? 

  • • Simplicity
  • • Affordability
  • • Reliability
  • • Flexibility
  • • Future-ready

The truth is, even with so many ways that customers and partners can connect with you, the phone is still one of the most important ways to do so.  Customers can contact you via your web site, via email, chat or fax, but your phone system is still the lifeline for your business.

Avaya IP Office can meet the daily demands of your business:

  • • Always-on connection to customers
  • • Enable sales teams to effectively fill orders
  • • Enhance productivity with; Voice mail, Conferencing, & Auto Attendants

As a basic phone system, Avaya IP Office comes with some extremely valuable tools and capabilities right out of the box.

Every Avaya IP Office System Includes:

  • • Auto Attendant
  • • Built-in Voice Mail
  • • Voicemail to email
  • • Built-in Conferencing
  • • Hunt Groups
  • • Web Management

Avaya IP Office can:

  • • Reduce Phone Bills (VoIP and/or SIP)
  • • Improve Customer Experience (Receptionist Efficiency)
  • • Reduce Office Space (Work from Home)
  • • Facility Roaming (Cordless Phones)
  • • Improve Office Productivity (Integrate with Your Desktop)
  • • Connect Mobile Employees (Mobile Apps)

Reduce Your Monthly Phone Bills:

You can reduce your monthly phone bills by moving from traditional service to Voice over IP (VoIP).  Studies have shown that businesses can reduce the cost of their phone bills by up to 50% when moving to SIP telephone lines.

Keep Mobile Employees Connected:

  • • Your Office phone can ring on your mobile device, ie; Smart phone or tablet
  • • You can have the company directory in the palm of your hand

The Avaya IP Office Small Business Telephony Solution is a simple, powerful phone system and is Avaya’s flagship solution for small and midsize businesses.

Proven Track Record of Success:

  • 13 Million+ users worldwide
  • 450,000+ systems worldwide
  • Avaya is #1 Worldwide – SME Systems (Dell Oro)
  • 25% Lower Total Cost of Ownership (Tolly Report)

ECS provides Rack and Stack Services

Efficient Communication Solutions, Inc. (ECS) provides Rack and Stack Services that include the services of an on-site technician to “Rack & Stack”.

The usual role of our on-site technician is to perform basic installation tasks for you, similar to:

  • • Mount appliance to wall or into rack as needed
  • • Install power to unit
  • • Power up unit to operational state
  • • Configure unit with customer provided IP address to bring system to working state
  • • Establish IP connectivity
  • • Hand-off to the remote software support via telephone upon request for this service.
  • • Smart hands for on-site installation
  • • Smart hands for troubleshooting

Avaya IP Office – Endpoints

The Avaya IP Office solution has the flexibility to have analog, digital and/or VoIP endpoints connected to the system at anytime.

Avaya Premier, Flagship, Avaya 9600 IP Desk Phones

  • • 10/100 or Gigabit Ethernet with embedded switch
  • • 3-button, 8-button, and touch-screen options
  • • Color display
  • • H.323 or SIP


Avaya Value-Based Telephony, Avaya 1600 IP Desk Phones

  • • Key-System Like Operation
  • • Paper Button Labels
  • • 3, 8, and 16-button options
  • • H.323 IP Telephony


Avaya Hybrid, Avaya 1400 & 9500 Digital Sets

  • • 4, 8, and 16-button options
  • • Paper or paperless label options
  • • Lower energy requirements
  • • Same usability as IP Phones


Avaya Wireless, Avaya DECT & Wi-Fi Sets

  • • Small to large coverage areas
  • • Standard and ruggedized options


Avaya Conference Phones, Avaya B100 Series Phones

  • • Avaya OmniSound Technology
  • • Super Wideband Audio
  • • Analog or IP
  • • Small to large conference rooms and executive suites


3rd Party Conference Phones

• Polycom SoundStation2 Analog

• Polycom SoundStation IP 6000


3rd Party SIP “Standards-Based” Phones

Avaya IP Office – Interaction of Voicemail with Email Systems

As standard, Essential Edition/Embedded Voicemail, and Preferred Edition/VoiceMail Pro allow for a simple voicemail alert or the entire voicemail to be forwarded or copied to any MAPI or SMTP compliant Email application (Microsoft Outlook, Exchange, Lotus Notes, etc.) as a .WAV file attachment. This allows emails and voicemails to be unified and collected from a single source, the email client.

The simple alert option (which forwards only the time, date and caller’s number information) has been designed for use with commercial Short Message System (SMS) services whereby this information can be forwarded to the display on a Mobile/Cell Phone or Pager when the user is away from the desk. Email notification, forwarding and/or copying, can be done for all voice messages or on individual selection and can be activated remotely.

Forwarding voicemail to email is one element of unified messaging and is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group.

Voicemail to email options

Voicemail to Email

  • • Voicemail Messages are delivered to any email address using the users existing email account (hotmail, gmail, Exchange, etc.) as a wav file attachment
  • • Voicemail Messages are stored on the Voicemail Server and/or the users existing email account
  • • Voicemail Messages are NOT synchronized with the Voicemail Server
  • • If a Voicemail Message is listened to via the wav File the Message Waiting light on the phone will remain Lit
  • • If a Voicemail Message is listened to via the telephone handset the Email Message will remain marked as unread


  • • Voicemail Messages are accessed via a separate IMAP email account is setup in • Outlook that is configured to access the Voicemail Server as the Mail Server
  • • Voicemail Messages are stored on the Voicemail Server
  • • Voicemail Messages ARE synchronized with the Voicemail Server
  • • If a Voicemail Message is listened to via the IMAP Account in Outlook the Message Waiting light on the phone will go out
  • • If a Voicemail Message is listened to via the telephone handset the IMAP Email Message will be marked at read

UMS Webmail

  • • Voicemail Messages are accessed via a Web Interface (similar to OWA)
  • • Voicemail Messages are stored on the Voicemail Server
  • • Voicemail Messages ARE synchronized with the Voicemail Server
  • • If a Voicemail Message is listened to via Webmail, Message Waiting light on phone will go out
  • • If a Voicemail Message is listened to via the telephone handset the Email Message in Webmail will be marked at read

UMS Exchange Integration

  • • Voicemail Messages are accessed via the users existing Exchange Account
  • • Voicemail Messages are stored in Exchange
  • • Voicemail Messages ARE synchronized with the Voicemail Server
  • • If a Voicemail Message is listened to via Exchange Message Waiting light on phone will go out
  • • If a Voicemail Message is listened to via the telephone handset the Exchange Email Message will be marked at read

YouTube covering how to configure IP Office UMS with Microsoft Exchange 2010 https://www.youtube.com/watch?v=4nmI9nc0gFk

Chronicall with Standard Reports provides Cradle to Grave Call Reporting

With over 50 Standard Reports, Call Recording, Realtime statistics, and Agent Dashboard functionality it is easy to overlook the key feature that serves as the foundation for all the rest, Chronicall’s standard Cradle to Grave reporting.

Have you ever looked at a report and wondered what was behind the data? A report is only as good as the data behind it. With Chronicall Cradle to Grave Reporting, you can objectively analyze call data as well as see detailed call flow information.

Cradle to Grave Reporting allows you to find detailed call records of all of your inbound, outbound, and internal calls. However, the major difference can be seen when a call is expanded out to show the granular event details of every second of the call.

Because of Xima Software’s unique connection to the Avaya IP Office, they are able to log data regarding every single event that a caller experiences in chronological order. This is true even for calls that route to various locations on a multisite Small Community Network (SCN).

With Cradle to Grave’s unique filter criteria, you can search for calls that match your desired query. Whether it is to search for calls to a particular agent, or to search for calls to/from a specific customer (external party number), with Cradle to Grave you can find exactly what you are looking for.

Are you confused about the EMV liability shift date ?

Merchants can still process credit cards the old fashioned way, but they are liable for fraudulent transactions not the credit card issuer.

Can merchants still accept all credit cards after October 1st:Yes, all EMV chip cards still have a magnetic stripe and can be swiped or keyed manually. In the short run, if a merchant is not EMV-ready and a customer presents an EMV chip credit card, the transaction can still be completed.

What are merchants liable for: The liability shift only applies to card-present transactions when a new EMV chip card is being used. If that specific transaction is found to be fraudulent, the merchant not equipped for EMV could be liable for the value of the transaction.

Is EMV a LAW?: EMV is not a law. It is not a government mandate. However, after the flurry of recent high profile data breaches, the credit card industry has agreed to the liability shift effective October 1, 2015.

How does EMV affect E-Commerce: It really doesn’t at this time. EMV only applies to in-person card-present transactions utilizing a chip-enabled card. Transactions will process as usual for ecommerce merchants.

When should merchants upgrade systems for EMV: When they want the liability for in-person card-present transactions utilizing a chip-enabled card to be with the card issuer and not them/the merchant.

Cost Efficient Low Voltage Cabling

Efficient Communication Solutions, Inc. (ECS) is a licensed, bonded, & insured cabling contractor in Washington and Oregon

ECS has been a leading contractor for low voltage cabling & infrastructure in Washington and Oregon since 2005.

Our cabling services range from Demarc Extensions, Local Area Networking, Wide Area Networking, Telephone, Video Security Systems, & Paging Systems. ECS provides networking and communication solutions to meet your complete requirements.  We believe in attention to detail and strive to exceed customer expectations.

ECS specializes in the design and installation of structured cabling, whatever your needs are to connect voice and data across the LAN. Our services include, structured cabling, fiber optic systems, wireless transmission systems, voice over internet (VOIP) solutions, intercom systems, video surveillance, and more.

Structured cabling systems are an important asset in your organization, they serve as the backbone for the sharing of information within every company. 

Your company’s performance is dependent on quality design and installation of a flexible, structured, standards compliant, easily manageable cabling system.  

We offer:

  • • CAT 5e, 5E Data Wiring
  • • CAT 6, 6a (Augmented 10Gig) Data Wiring
  • • Riser Cabling – Horizontal & Vertical
  • • Demarcation Extensions (Analog, DSL, DS3, T-1 & Internet over Ethernet)
  • • Cable TV – CATV
  • • Presentation Cabling – SVGA, DVI, & HDMI
  • • Paging Systems – Ceiling Speakers, Paging Horns & Hi-F
  • • PBX Support
  • • Voice Over Internet Protocol – VoIP

What is EMV ?

EMV = EuroPay MasterCard and Visa

Time is running out for merchants to adopt EMV (EuroPay MasterCard and Visa) standards.

Starting Oct. 1, merchant liability for payment card fraud will increase, unless they can process payments with microchip-based cards. If they don’t have the capability to process payment through the chip, they become responsible for fraudulent transactions involving those cards.

The liability currently belongs to card issuers, but that ends when American Express, Visa, MasterCard and Discover adopt the EMV standards in October.

EMV aims to prevent credit and debit card fraud by placing computer chips in payment cards primarily for security reasons.

Payment card fraud is expected to hit $10 billion in the U.S. alone this year, so the stakes are high.

Merchants who aren’t ready for the shift take a big risk, which POS dealers, developers and integrators can help them avoid with EMV-capable solutions.