As standard, Essential Edition/Embedded Voicemail, and Preferred Edition/VoiceMail Pro allow for a simple voicemail alert or the entire voicemail to be forwarded or copied to any MAPI or SMTP compliant Email application (Microsoft Outlook, Exchange, Lotus Notes, etc.) as a .WAV file attachment. This allows emails and voicemails to be unified and collected from a single source, the email client.
The simple alert option (which forwards only the time, date and caller’s number information) has been designed for use with commercial Short Message System (SMS) services whereby this information can be forwarded to the display on a Mobile/Cell Phone or Pager when the user is away from the desk. Email notification, forwarding and/or copying, can be done for all voice messages or on individual selection and can be activated remotely.
Forwarding voicemail to email is one element of unified messaging and is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group.
Voicemail to email options
Voicemail to Email
- • Voicemail Messages are delivered to any email address using the users existing email account (hotmail, gmail, Exchange, etc.) as a wav file attachment
- • Voicemail Messages are stored on the Voicemail Server and/or the users existing email account
- • Voicemail Messages are NOT synchronized with the Voicemail Server
- • If a Voicemail Message is listened to via the wav File the Message Waiting light on the phone will remain Lit
- • If a Voicemail Message is listened to via the telephone handset the Email Message will remain marked as unread
UMS IMAP
- • Voicemail Messages are accessed via a separate IMAP email account is setup in • Outlook that is configured to access the Voicemail Server as the Mail Server
- • Voicemail Messages are stored on the Voicemail Server
- • Voicemail Messages ARE synchronized with the Voicemail Server
- • If a Voicemail Message is listened to via the IMAP Account in Outlook the Message Waiting light on the phone will go out
- • If a Voicemail Message is listened to via the telephone handset the IMAP Email Message will be marked at read
UMS Webmail
- • Voicemail Messages are accessed via a Web Interface (similar to OWA)
- • Voicemail Messages are stored on the Voicemail Server
- • Voicemail Messages ARE synchronized with the Voicemail Server
- • If a Voicemail Message is listened to via Webmail, Message Waiting light on phone will go out
- • If a Voicemail Message is listened to via the telephone handset the Email Message in Webmail will be marked at read
UMS Exchange Integration
- • Voicemail Messages are accessed via the users existing Exchange Account
- • Voicemail Messages are stored in Exchange
- • Voicemail Messages ARE synchronized with the Voicemail Server
- • If a Voicemail Message is listened to via Exchange Message Waiting light on phone will go out
- • If a Voicemail Message is listened to via the telephone handset the Exchange Email Message will be marked at read
YouTube covering how to configure IP Office UMS with Microsoft Exchange 2010 https://www.youtube.com/watch?v=4nmI9nc0gFk