ECS & Avaya IP Office are your Competitive Advantage

Whether your business is small, midsize, or large, ECS & Avaya have a communications solution that can help improve your business immediately – and set the stage to easily grow as your business does. Now you can have all the essentials – like just having a call go to the right person – as well as some of the smartest capabilities, like having your IP Office automatically launch a conference call based upon the time, frequency, and people you specify.

Enabling ways for your employees, customers, suppliers and partners to communicate efficiently and intelligently helps you to differentiate in the marketplace. Companies like yours are implementing Intelligent Communications features into business processes and are realizing increases in worker productivity, customer loyalty, and profitability.

Avaya IP Office

What is it ?
It is a converged communications solution that uses both voice and IP technology to deliver intelligent
ways for you to reduce cost, increase productivity, and improve customer service for your business.

How can I use it in my business ?
Connect with colleagues and customers. Simplify access to information. Keep remote workers in touch. You can save money through conferencing, networking, call management, Voice over IP, and more.

What are my choices ?
Does your business have one location? Multiple locations? With IP Office you can choose from a range of models and add capacity, applications, and phones as you need them. Whether you have few or many employees, IP Office is the optimal choice.

Work from anywhere
Enable instant one-number access regardless of your location. Route incoming office calls to your
mobile telephone, and even listen to your e-mails.

Integrate applications
Enable incoming calls to display company name, location, purchasing history or other vital details;
impress customers; sell more strategically; and speed efficiency.

Look more professional
Impress customers and empower staff with state-of-the-art telephones. Sleek, functional telephones designed for the business professional.

Host conferences
Eliminate conference call costs and speed your decision-making. Schedule, initiate or participate  in secure audio conference calls anytime. Launch outbound calls to bring the right people together  instantly.

Improve customer satisfaction
Maximize customer satisfaction as more calls are handled promptly. Redistribute inbound calls from your busy locations toward idle locations.

Protect your investment
Gain more than just communications products and services. Implement a system that delivers immediate results to your business, and is set to grow and change along with it.

Connect all sites
Save, streamline, and spark collaboration. Integrate business communications to save money on long distance charges. Link remote offices as if they were one.

Efficient Communication Solutions
ECS is a Local Voice/Data Service Company that sells & services; Avaya Telephone Systems, Voice over IP, Voice/Data Cabling, IT/Networking Appliances (Routers, Firewalls, Ethernet Switches, etc.), & Carrier Services (Dial-Tone, High-Speed Internet Access, & WAN Networking).

ECS & Avaya have a communications solution for you, whether you’re looking for innovative solutions to support your mobile and remote workforce or would simply like to reduce costs while adding enhanced communications features.

We partner with our customers to reduce operating expenses while increasing profitability.

Frequently Asked Questions about SIP Trunks

What is a SIP Trunk ?
A SIP Trunk is primarily a concurrent call that is routed over the IP backbone of a carrier using VoIP technology. SIP Trunks are used in conjunction with an IP-PBX and are thought of as replacements for traditional PRI or analog circuits. The popularity of SIP Trunks is due primarily to the cost savings of SIP, along with the increased reliability as backed by the SLAs of SIP Trunk Providers.

What are the advantages of SIP Trunks versus Analog Circuits ?
SIP Trunks are cheaper than analog circuits while maintaining the same service quality that businesses expect from line quality. SIP Trunks cost approximately $17 per trunk, versus $40 per analog circuit. In addition, long distance termination charges associated with SIP Trunks are much cheaper than traditional analog rates.

What are the advantages of SIP Trunks versus PRI ?
SIP Trunks realize their primary benefit over PRIs from cost savings. SIP trunks typically cost $17 per trunk for unlimited inbound and local calling along with a long distance rate under 2 cents per call. When coupled with line oversubscription (e.g. a 30 person company purchasing just as many SIP trunks as they anticipate having concurrent calls….typically 8 to 10) SIP Trunks are a very cost effective way for a business to save money. Lastly, a primary benefit of SIP Trunks over PRIs is that SIP Trunks can be purchased in increments of 1, whereas PRIs usually have to be purchased in increments of 23 channels.

When should a business use SIP Trunking instead of hosted ?
A business should look into purchasing SIP Trunks when they decide that their needs are best met with a premise-based system. This system is often referred to as an IP-PBX. Coupled with SIP Trunks, an IP-PBX serves up similar features to hosted solutions. SIP Trunks typically save a business customer money over a hosted solution in that a SIP Trunk can serve the needs of three to four employees (depending on oversubscription) while a hosted seat is needed for each employee.

What equipment do I need to be able to use SIP Trunking ?
SIP Trunks can work with a SIP-ready PBX. SIP Trunks can also be made to work with traditional analog or key systems with an IAD (Integrated Access Device). The SIP Trunk service provider will need to interoperate with the underlying equipment manufacturer. However, it should be noted that with the advent of standards around RFC 3261 and SIP Connect, the challenge of finding SIP Trunk Service Providers with SIP Trunk compatible equipment is significantly decreased.

Will I need more Internet bandwidth when I buy SIP Trunks ?
SIP Trunks are virtual circuits delivered over an Internet Access line. Depending on the number of SIP Trunks purchased, and the amount of excess Internet connectivity, a business should consider purchasing more Internet Access. However, it’s important to know that when a SIP Trunk is not being used, the bandwidth otherwise allocated to a SIP Trunk is freed up for use in less intensive applications, such as e-mail and general web use. This dynamic allocation of bandwidth is yet another feature of SIP Trunks versus more traditional technologies, such as analog or PRI circuits.

Power Quality & Equipment Protection

What is it?
A short-term decrease in voltage levels
Why is it a problem?
A sag can cause damage to your electronic equipment. Your computer system is especially sensitive to this problem.
Typical product protection solution:
Uninterruptible Power Supply (UPS)

What is it?
A sudden dramatic increase in voltage
Why is it a problem?
Some transients can cause major damage to electronic equipment or computer data and can also interfere with radio/TV/communications equipment.
Typical product protection solution:
Uninterruptible Power Supply (UPS)

What is it?
A short-term increase in voltage
Why is it a problem?
A swell can lead to stressed or damaged electronic components, which cause premature equipment failure.
Typical product protection solution:
Uninterruptible Power Supply (UPS)

Power outage
What is it?
A total loss of power, which can last anywhere from fractions of a second to hours
Why is it a problem?
If you are using your computer when an interruption happens, you’ll lose all data stored in your computer’s short-term memory (RAM).
Typical product protection solution:
Uninterruptible Power Supply (UPS)

Electrical Noise
What is it?
Additional signals riding on the power line that can interfere with the operation of equipment
Why is it a problem?
On your computer, electrical noise can introduce glitches and errors into programs and data files or cause printer errors.
Typical product protection solution:
Power Line Filter
Uninterruptible Power Supply (UPS)

Check Wiring and Grounding:
Proper wiring and grounding are essential for the smooth operation of sensitive electronic equipment. Check your electronic equipment for loose or damaged plugs and connections and repair or replace them. If a piece of equipment has operating problems, check to see if it is plugged into a grounded outlet.
A ground is often needed to meet safety standards because some electronic equipment could otherwise be shock hazards. If your outlet does not have a ground, a licensed electrician should upgrade it.

Move/Install your sensitive electronic equipment to/on a dedicated circuit:
Avoid putting sensitive devices (firewalls, routers, ethernet switches, pc’s, servers, printers, telephone systems, etc.) on the same circuit as HVAC, A/C, lunchroom appliances, shared circuits, etc.

Install a surge protector:
Using a surge protector is one inexpensive way to protect equipment from power fluctuations. It protects equipment by rerouting excess energy from temporary over-voltages. However, this device will not eliminate power fluctuations.

You can find surge protectors at almost any store that sells electronic equipment. Make sure you’re getting a surge protector, NOT just a power strip. Though they look very similar, power strips only offer multiple electrical outlets, not surge protection.

What to look for when buying a plug-in surge protector;
UL TVSS 1449 rating – a certification label from an independent test lab such as UL (Underwriters Laboratories) or ETL (Electrical Testing Laboratories) on the package. Products with this certification label meet current industry safety standards.

ANSI/IEEE C62.41, Category A (for higher exposure environments, use Category B) – The maximum amount of voltage that will reach your equipment as a result of having it connected to a surge protector.

UL 330 voltage rating – This performance standard ensures that power disturbances are recognized and routed away from your equipment instantaneously, providing effective protection and keeping your equipment safe from damage.
Catastrophic event protection for safety – a fast-acting fuse that reacts quickly and shuts down your system in the event of a dangerous wiring problem.
Site-wiring fault indicator – indicates there may be a problem with the wiring of the outlet.
Protection working indicator – lets you know that the surge protector is working as intended.
Connection lines for phone lines, television cables and other data communication lines.
Line-noise filters – otherwise this noise could disrupt your equipment’s performance.
A lifetime product warranty and insurance coverage on connected equipment.

Add an Uninterruptible Power Supply (UPS):
A battery back-up system, also known as an uninterruptible power supply (UPS), is designed to immediately switch your sensitive electronic equipment to emergency back-up power to allow you to work through brief power outages without losing data or experiencing downtime. A UPS also provides protection from voltage sags.

What to look for when buying a UPS;
A UL 1778 rating
The number and type of outlets you need
Run-time – the bigger the VA (volt amps), the longer the run-time
Length of battery life, battery replacement cost and availability
Site-wiring fault indicator – indicates there may be a problem with the wiring of the outlet

We recommend APC by Schneider Electric

Why Leasing Makes Sense

Sustains a Competitive Edge
Businesses change almost daily. New competitors, new market forces, new financial strains, and new organizational structures all add up to a need for flexibility. When selecting new technology, one often wonders if it will be replaced by a faster, more powerful alternative next year, or even next month. Leasing can help avoid the risk of ownership because you only pay for the use of the equipment. When your lease expires, you can then buy the equipment, trade it in for the latest technology, or simply walk away (depending on the type of lease chosen). With leasing, you can put a technological “safety net” in place, so your companies’ competitive edge is never dulled by the process of moving up to faster, larger, or different equipment.

Conserves Capital
Leasing lets you keep capital free for investment or other business expenses instead of tying it up in fixed assets. Profits from these investments offset the cost of the lease — you don’t have to own an asset to make money using it.

Generates Profits
You can reinvest the cash conserve in inventory or new marketing promotions — investments that can bring real profits to your business.

Preserves Existing Credit Lines
Leasing gives you a new source of credit for present and future needs, while existing bank lines remain intact for other uses.

100% Financing
Unlike bank loans, leasing can mean no down payment, no deposits, and no required compensating balances. In most cases, installation, wiring, maintenance, taxes, shipping charges, and even software costs may be included in your monthly payment.

Tax Advantages
Leasing offers important tax benefits that reduce your cost of obtaining equipment. Depending on the type of lease, you may be able to write off the entire monthly payment as an operating expense or capitalize the outlay.*

Budgeting Advantages
Leasing guarantees a fixed monthly payment amount for the length of the lease term, so it’s easy to forecast your equipment expenses. It also gives you the flexibility to obtain unplanned-for-equipment — when capital budgets can’t be stretched to allow outright purchase.

Pay as You Go, Not Up Front
With leasing, you pay for equipment as you enjoy the benefits of using it.

Perfect Solution for Expanding Businesses
You deserve access to the latest equipment and technology. Leasing protects you from being locked into owning equipment that may not meet your future needs. You will have the flexibility to upgrade to the newest releases, features and functionality as they become available. Leasing is often the financing solution of choice for businesses that hesitate to buy equipment because they fear it will become obsolete before they can fully depreciate it.

Be sure to consult with your own accountants or tax advisors regarding the tax consequences of leasing and financing transactions.

Leasing –versus- Bank Loan –versus- Cash

Leasing programs can be a common-sense complement to an existing bank relationship. Cash or working capital may be the ideal way to meet daily and short-term business needs, such as paying suppliers, meeting a payroll, or dealing with a business emergency. But working capital isn’t ideal for funding longer-term assets like equipment. Take a look:

Non-cancelable contract extending over a fixed term

100% financing, including installation, wiring, taxes, and software
Conserves capital
Preserves bank lines
Flexible terms
Hedge against inflation
Obsolescence protection
Fixed lease term and payments
Full use of equipment without ownership
Creates new credit source
Easy add-on / upgrade

Non-cancelable agreement

Bank Loan
Repaid in regular installments

Direct ownership
Appropriate when bank lines remain untapped or there is a loan covenant requirement

Capitalizes equipment
Relatively short term, usually 24 or 36 months
Extensive documentation
Covenant restrictions
Exhausts credit lines
No obsolescence protection
May require compensating balances (usually 20% or more of the loan amount), down payment, and/or origination fee
Variable interest rate could rise

Cash Purchase
Use working capital for acquisition

No finance charges
Direct ownership

Depletes cash reserves
Reduces investment leverage
No hedge against inflation
No obsolescence protection

Be sure to consult with your own accountants or tax advisors regarding the tax consequences of leasing and financing transactions.

How Leasing Works & Selecting the Right Type of Lease

How Leasing Works
A lease is an easy way to enjoy the benefits of the latest technology without assuming the up-front costs, and risks, of ownership. FYI, we’ll refer to “equipment leases” periodically, but do keep in mind that your lease may include both equipment and services, plus the additional costs of taxes, installation, and shipping.

Simply defined, a lease is a usage agreement between an equipment owner (lessor) and a user of that equipment (the lessee). The lessee pays a periodic fee, usually monthly, to the lessor for the use of the property. Generally, leases take the form of written contracts with specific terms and conditions spelled out: length of lease term (usually 24, 36, 48, or 60 months), amount and timing of lease payments, and any end-of-lease conditions or stipulations.

The lessor is usually viewed as the owner of the equipment during the lease term, but depending on the type of lease chosen, either the lessee or the lessor may be able to claim the tax benefits of equipment ownership.

Selecting the Right Type of Lease
We offer several types of leases for businesses, including True Leases, Finance Leases, and SelectValue.

True Lease
A True Lease is another term for a tax lease where, for IRS purposes, the lessee (the customer) could claim the entire amount of the lease payment as an operating expense or tax deduction. This type of lease typically provides the lowest monthly payment, and can often be structured to meet the requirements for operating lease treatment.

The following options are available at the end of the lease term:
●          Replace equipment with the latest technology
(and enter into a new lease agreement)
●          Renew the lease at a monthly amount based on the equipment’s fair market value and the renewal term*
●          Purchase the equipment at its fair market value
●          Return the equipment to the lessor

Finance Lease
Under a Finance Lease, the lessee (the customer) is able to claim the benefits of ownership for IRS purposes (the lessor, however, is the actual owner). That means the lessee is entitled to claim depreciation and interest expense deductions in lieu of an operating expense deduction. Most common are two types of Finance Leases: the $1 purchase option lease, and the 10% purchase option lease.

$1.00 Purchase Option Lease
This type of lease is suited to businesses that plan to keep their equipment after their lease term ends. At the end of the lease, three options are available:
●          Replace equipment with the latest technology (and enter into a new lease agreement)
●          Purchase the equipment for $1
●          Return the equipment to the lessor

10% Purchase Option Lease
This lease structure is designed for businesses that want the flexibility to purchase, continue leasing, or return the equipment at the end of the term, but want to lock in end-of-lease costs at the time the lease is initiated. At the end of the lease term, the following options are available:
●          Replace equipment with the latest technology (and enter into a new lease   agreement)
●          Purchase the equipment for 10% of the original financed amount
●          Return the equipment to the lessor

SelectValue Lease
Are You Undecided between leasing or paying cash? SelectValue is a unique financing option that provides a lessee with the flexibility to convert to a cash sale. This 36-month Fair Market Value (FMV) True Lease provides a lessee with a 9-month window where they can exercise an early purchase option equal to the original equipment cost, plus insurance and other charges, less payments made to date. One advance payment will be kept as a fee if the early purchase option is exercised.

Be sure to consult your own accountant or tax advisor regarding the tax consequences of your leasing and financing transactions.

*Fair Market Value (FMV) is the price for which the equipment could be rented or sold in a transaction between unrelated parties. The fair market value is determined by the lessor at the end of the lease term.

Avaya Financial Services (AFS)

Message from AFS President & COO, Kiran Kapur
“The focus of our organization is to provide innovative financing solutions for Avaya’s products and services. We make it easy for our customers to acquire or upgrade equipment, keeping them on the cutting edge of technology and helping them effectively compete in today’s rapidly-changing business environment. Avaya Financial Services provides Industry-Leading Financing Solutions to our customers, we are 100% synchronized with Avaya’s marketing and sales efforts, and we deliver high-quality Global Asset Financing.”

Industry-Leading Financing Solutions & Customer Service
Unlike many other financing companies, AFS will finance entire solutions; telecommunications, data equipment, wire, services, and maintenance. Their 22 years experience in the telecommunications and data market allows them to offer market leading structures and terms. A full range of financial products are available to meet their customers’ unique requirements, including government and education offers.

AFS philosophy is “end to end” customer satisfaction from lease commencement to termination. AFS continuously evaluates customer satisfaction levels through formal market research studies, and  take corrective actions swiftly. As such, AFS provide customers with:
●          Fast, efficient, and customer-friendly credit applications and decisions
●          Minimal, easy-to-understand lease documentation
●          Knowledgeable, easy-to-reach customer service personnel
●          Accurate, easy-to-understand customer invoices
●          Internet applications that provide account access

AFS is committed to continually investing in resources and technology to enhance their customer service capabilities.

Seamless Integration of Sales & Service
By partnering with AFS, Avaya is able to offer you the advantage of “one-stop-shopping.” Simply place one call to an Avaya sales representative or authorized dealer to have all your equipment, service, and financing needs met. This is facilitated by:
●          Co-location and training of our customer sales teams throughout the world
●          Integration of our customer ordering systems
●          A shared business objective – customer satisfaction

Global Financing Solutions
With operations in 29 countries, AFS has detailed knowledge of local laws and customs. AFS offers a full spectrum of products and services for global customers, including:
●          Rentals
●          Operating leases
●          Finance leases
●          Technology refresh

Avaya IP Office Warranty & Optional IP Office Support Services (IPOSS)

Avaya IP Office Hardware Warranty
1-Year for hardware components that are found to be defective
Avaya hardware warranty is on a “return-and-replace” basis. (NOT advance replacement)

Avaya IP Office Software Warranty

IP Office Support Services (IPOSS) Options:
Avaya Remote Technical Support & Software Upgrades
Avaya Remote Technical Support & Software Upgrades
Avaya Remote Technical Support, NBD APR & Software Upgrades
Avaya Remote Technical Support, NBD APR & Software Upgrades
Avaya Remote Technical Support, 4-Hour APR & Software Upgrades
Avaya Remote Technical Support, 4-Hour APR & Software Upgrades

Available under the following Pre-Paid terms:
8am-5pm, Mon. – Fri. (1Yr, 3Yr, or 5Yr)
7X24 (1Yr, 3Yr, or 5Yr)

IP Office Support Services (IPOSS) is available to customers that have an IP Office R8.1+ system.
Telephone set replacement coverage is NOT included in the IP Office Support Services offer.
NBD = Next Business Day
APR = Advanced Parts Replacement (Applies to Common Control Only, NOT Telephone Sets)

access to all major software upgrades at no additional cost (during term of agreement)
immediate access to new/increased functionality (via upgrades) to enhance your business
access to Avaya support website, service packs, patches and minor releases to correct bugs and other issues
all IPOSS coverage options include remote support for both software and hardware components access to Avaya’s web services such as documentation, tools and newly revised Knowledge Base flexible support to match your operating hours (8×5 or 24×7 support)

Financing Technology Investments

Finding the technology that satisfies your communication needs can be a challenge.  At ECS, we excel at designing & configuring solutions to meet our customers’ needs.

We/ECS also provide many financing options for our customers’ technology investments. There are many options that can help a company get the technology they need and want.  Leasing new office communications technology is easy and provides many bonus benefits.  Leasing allows business owners and managers the ability to upgrade to the latest technologies today, creating a more productive business and the ability for growth which is scalable.  Simply put, a lease option allows a business to jump into the 21st Century today and not wait until finances become available someday.

The lease terms are usually 24, 36, 48 or 60 months, and the monthly amount varies depending on the total amount and the term length of the of the lease.

There are several benefits to a lease versus either all cash or a bank loan:

  • Conserve your capital
  • Pay as you go
  • No up-front payments or deposits-100% Financing
  • Budget a fixed payment for your business
  • Latest technology means a competitive edge against competition
  • Ability to re-invest your cash reserves into other business interests
  • Keep from straining your existing line of credit
  • Inclusion of new wiring, voice/data infrastructure, taxes, shipping etc. can most often be included
  • Using the entire monthly payment as an operating expense write off can give you a tax advantage
  • Gives you flexibility for future needs without being locked into ownership or the depreciated value
  • Leases can create a new credit source for upgrades, expansions and new equipment

There are several types of leases for businesses looking to purchase new communication equipment.

There are advantages to all purchasing options including cash, bank loans and leases.  The point is there are options.  A lease is one way to get the benefits of ownership and great technology without the need or ability for up-front cash.