Avaya IP Office Warranty & Optional IP Office Support Services (IPOSS)

Avaya IP Office Hardware Warranty
1-Year for hardware components that are found to be defective
Avaya hardware warranty is on a “return-and-replace” basis. (NOT advance replacement)

Avaya IP Office Software Warranty
90-Days

IP Office Support Services (IPOSS) Options:
Avaya Remote Technical Support & Software Upgrades
Avaya Remote Technical Support & Software Upgrades
Avaya Remote Technical Support, NBD APR & Software Upgrades
Avaya Remote Technical Support, NBD APR & Software Upgrades
Avaya Remote Technical Support, 4-Hour APR & Software Upgrades
Avaya Remote Technical Support, 4-Hour APR & Software Upgrades

Available under the following Pre-Paid terms:
8am-5pm, Mon. – Fri. (1Yr, 3Yr, or 5Yr)
7X24 (1Yr, 3Yr, or 5Yr)

Notes:
IP Office Support Services (IPOSS) is available to customers that have an IP Office R8.1+ system.
Telephone set replacement coverage is NOT included in the IP Office Support Services offer.
NBD = Next Business Day
APR = Advanced Parts Replacement (Applies to Common Control Only, NOT Telephone Sets)

Benefits:
access to all major software upgrades at no additional cost (during term of agreement)
immediate access to new/increased functionality (via upgrades) to enhance your business
access to Avaya support website, service packs, patches and minor releases to correct bugs and other issues
all IPOSS coverage options include remote support for both software and hardware components access to Avaya’s web services such as documentation, tools and newly revised Knowledge Base flexible support to match your operating hours (8×5 or 24×7 support)

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