Network Video Surveillance Storage Option

Network Attached Storage (NAS) or Network Video Recorder (NVR)

Network Attached Storage (NAS) is a type of storage that is connected to the local area network using a standard Ethernet connection.

NAS storage has its own IP address and may be used to store different file types, not just the images and video footage from cameras.  Like SD cards, NAS is very reliable and reasonable primarily because they also use standard storage for LANs.

On the other hand, a Network Video Recorder or NVR is used only for security camera’s recordings, but functions similarly to how NAS functions.  The difference is that NVR uses embedded software to record videos, while NAS can use the software provided by different manufacturers.

When opting for NAS storage for security cameras, be sure to consider how strenuous video recording can be at times.  A network storage drive is different from a desktop computer’s hard drive that spins only when something is being written and read to it.  NAS often just keep spinning even when it is not reading or writing.  NAS continuously write onto the hard drive when used for recording, which could be overworking it.  Be sure when purchasing a NAS that it is specifically designed for use with video surveillance.  Moreover, ensure the hard drives are properly sized for video recordings.  Your camera’s manufacturer can assist in figuring out the required size based on your needs of the frame rate, resolution, and time duration.

One advantage that NAS has over SD cards is the ability to record feeds from different cameras and have a bigger storage capacity, allowing storage of longer footage periods.

Disadvantage:  Like SD cards, NAS are typically located inside your premises, which means that there is a possibility that thieves or a rogue employee can find it and destroy the video recordings.  There is also the risk of NAS being disconnected from the network, which means there would be no video footage.

ECS is a Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

SD Card Video Surveillance Storage Option

SD Card Onboard Memory Option

SD means Secure Digital and this type of storage option has been used for many years.  This is the same kind of storage that is seen on DSLR, smartphones, and other devices.  SD cards are solid state storage, meaning it does not have moving parts that could wear out.

There are many IP camera manufacturers that are integrating SD and microSD storage for their cameras because this type of storage is inexpensive and very reliable.  Small surveillance systems with only a few cameras that use SD storage eliminate the need to have an NAS or NVR, which lessens the installation costs as well.

Even for a large system that make use of NAS or NVRs, an SD card may be used on cameras that monitor important areas. This redundant video coverage can be of use in critical places like the storefront and front door.  Even if wireless cameras suffer from interference or if there is a problem with the network, the security camera can still continue to monitor and store surveillance videos and photos that can be used later.

SD cards of up to 64 gigabytes are now available that have the option to automatically overwrite older footage when it is full.  Even so, two weeks of full-time recording on an SD card can still be stored.

Disadvantage.  A big drawback of storing video footage or surveillance images on an SD card is that it is stored inside the camera itself.  If an intruder steals or smashes the camera, the footage will probably be lost.

ECS is a Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office

Avaya Leadership

♦ The leader in Small & Medium Enterprise (SME) Telephony Systems at 23.1% Market Share

♦ The leader in IP Telephony at 21.6% Market Share

♦ The leader in Contact Center/ACD at 25.8% Market Share

♦ The leader in Unified Messaging at 46.8% Market Share

♦ Positioned in Leaders’ Quadrant for second straight year

(Gartner Magic Quadrant, Midsize Enterprise UC – NA – 2015/16)

IP Office Proven Track Record of Success

♦ 14 Million+ users worldwide

♦ 500,000+ systems worldwide

♦ Avaya is #1 Worldwide in Small & Medium Enterprise (SME) Business Systems

♦ 25% Lower Total Cost of Ownership (Tolly Report)

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

More about Contact Recorder for IP Office

The IP Office Preferred Edition Messaging “Voicemail Pro” application can manually or automatically record calls.

Voicemail Pro places those recordings into a user or group’s mailbox alongside normal voicemail messages.

Users can start manual call recording in a number of ways; programmable button, short code, one-X Portal for IP Office.

Automatic call recording is configured on the IP Office system and applied to specific users, hunt groups, incoming call routes or account codes.

Contact Recorder for IP Office enhances call recording by transferring recordings to a separate archive from the normal mailboxes. Those recordings are then outside the control of voicemail housekeeping and do not impact on the space needed for voicemail messages.

Contact Recorder for IP Office maintains a database of the call details associated with each recording it stores. Using a web browser, users can search the database and from the search results playback recordings.

The Contact Recorder for IP Office is supported in the following configurations:

For IP500 V2 systems, Contact Recorder for IP Office is supported on an IP Office Application Server. That includes IP500 V2 systems running a Unified Communications Module.

Contact Recorder for IP Office is supported on the same server as Voicemail Pro if an additional hard drive is installed for Contact Recorder for IP Office use.

For Server Edition systems, Contact Recorder for IP Office is supported on the Server Edition Primary Server if an additional hard drive is installed for Contact Recorder for IP Office use. Otherwise it is supported on a separate IP Office Application Server.

Contact Recorder for IP Office is NOT PCI Compliance

It is important to note that since Avaya is not a payment processor and since Contact Recorder for IP Office is not a payment processing application; neither Avaya nor Avaya Contact Recorder for IP Office can be certified as PCI compliant or PA-DSS compliant.

Pre-Requisisites

You must meet the following conditions before attempting to install Contact Recorder for IP Office.

  • Do not configure Contact Recorder for IP Office until after normal voicemail mailbox operation of the Voicemail Pro application has been tested and validated. The Voicemail Pro performs the call recording for Contact Recorder for IP Office and so is an essential pre-requisite.
  • The license requirements depend on the operating mode of the IP Office systems:

For Server Edition, the primary server needs a VMPro Recordings Administrators license.

For IP Office Release 9.0, this is the only server in the Server Edition network that requires a license.

For non-Server Edition systems, each IP Office system requires a VMPro Recordings Administrators license.

  • The Contact Recorder for IP Office application must use a separate disk partition for file storage from that used by Voicemail Pro. This requires either the adding of an additional hard disk to the server or use of two separate servers.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Contact Recorder for IP Office Overview

The standard call recording facilities provided with IP Office and Voicemail Pro can be extended further by using the “optional” Contact Recorder for IP Office. (License)

Contact Recorder (paid license) for IP Office stores and catalogs recordings so that they are easily accessible for later retrieval.

Any recordings that you instruct Voicemail Pro to ‘send to the Voice Recording library’ are placed in a database.

Contact Recorder for IP Office complements the voice recording capabilities of Voicemail Pro. It stores and catalogs the recordings so that they are easily accessible.

Any recordings that you instruct Voicemail Pro to “send to the Voice Recording Library” are placed in a folder that is visible to Contact Recorder for IP Office.

Contact Recorder for IP Office checks this folder every few seconds and if it finds a new recording file there, it:

♦ Reads the information about the recording from the file.

♦ Compresses the audio to the 16kbps G.726 or G.729A format.

♦ Stores the resultant file in the configured Contact Recorder for IP Office hard disk, either on a separate server or in a specified partition.

♦ Updates its integral database with details of the recording.

♦ Deletes the original .wav file from the handover directory.

Functional Components

Contact Recorder for IP Office can run on the same server as Voicemail Pro or a separate one. The

Contact Recorder for IP Office application contains several distinct Functional components.

The major functional components of the Contact Recorder for IP Office server are:

♦ A folder into which Voicemail Pro deposits .wav files as recordings complete.

♦ A file path into which call contents and derived files are written as industry standard .wav and .xml files.

♦ A PostgreSQL database into which details of all recorded calls are inserted.

♦ A browser-based call search and replay application.

♦ A browser-based system configuration and status monitoring application.

♦ Disk space management – Oldest recordings are automatically deleted as needed.

♦ Optional archive management – Recordings can be automatically written to a DVD+RW drive.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Chronicall Multimedia

Skills Based Routing: An advanced and more effective way to route calls to agents based on their skill group and skill level. In Chronicall Multimedia, you may create as many skill groups as you desire and place as many agents into the skill groups as you need. Calls can be routed based on; most idle agent, linear, or in a circular call distribution or more importantly, by determining your best skilled agents across all skill groups by using our algorithm: Intelligent Highest Skill First.

Xima Chronicall Skills Based Agent License is loaded with capabilities including:

Agent Desktop: Agents are empowered through Agent Desktop to log in and out of their respective skill groups, place themselves in a not ready state, or continue their after call work (ACW) time to ensure they finish up their process before moving on to the next call.

Chat Log: The Agent Desktop includes a chronological chat log so agents can easily refer back to previous conversations.

Pre-defined Canned Responses: Chronicall Administrators can create an unlimited amount of pre-defined canned responses so agents can quickly address customer’s common questions or concerns.

Customized External Chat Interface: Chronicall’s Chat Interface can be easily customized and branded to fit the look and feel of your business and your website.

Historical Reporting: Through Standard Reports and Xima’s Cradle to Grave you can accurately report on your agents chat performance, and drill down on your agent’s chats to ensure quality assurance.

Chat Administration Privileges: As an administrator you can determine how many simultaneous chats each of your agents can handle at one time. You can also suppress the chat message from your website when no agents are available.

ECS is an Authorized Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Queue Callback

Enhance Your Customer’s IP Office Hunt Groups and Queueing with Xima Queue Callback!

Xima Announcement: External Chat and Queue Callback for IP Office Hunt Groups and Voicemail Pro Queueing.

♦ External Chat

♦ Multi-Media Channel

♦ Skills Based Routing for Chat

♦ Agent Desktop

♦ Pre-Defined Canned Responses

♦ Customized Interface

♦ Chat Log and Reporting

♦ Queue Callback (New)

♦ Works with IP Office VM Pro

♦ Works with IP Office Hunt Groups

♦ Holds Customers Place in Queue

♦ Flexible Call Back Options

♦ Detailed Queue Callback Reports

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ALWAYS use an Authorized Agent to Purchase Carrier Services

ALWAYS use an Authorized Agent to Purchase Carrier Services

NEVER Order Services Direct from A Carrier/Service Provider

An Authorized Agent is your “UNBIASED” & “OBJECTIVE” Single Point of Contact for Carrier/Telco Related Services.

Here are a few reasons to use An Authorized Agent to order your Telephone Lines/Dial-Tone, Internet Access, Private Networking; ie; MPLS, Point to Point T1, etc.

An Authorized Agent acts as your advocate: Carrier Direct Sales Reps don’t always act in “your” best interests. They are compensated by the amount you spend and continue to spend with their company. Authorized Agents evaluate services from multiple carriers and look for ways to save you money.

An Authorized Agent has experience with multiple providers: Maybe there’s a carrier that’s offering attractive pricing, but you’re unsure about their service. Most likely an agent will already have experience with the lesser known carrier, already has clients using their service, and will be able to provide recommendations.

An Authorized Agent will provide you with independent information:A carrier direct rep is not going to point out any shortcomings in their services/offering or how another carrier may be a better value for a particular service. Authorized Agents represent multiple carriers/providers and are more likely to disclose information in an unbiased & objective manner. An Authorized Agent will match the appropriate services and carrier/service provider for your needs.

With An Authorized Agent, you get more but you don’t pay more: You’re going to pay the same monthly rate whether you order your services through a biased single-option direct carrier representative, or by placing your order through an unbiased & objective authorized agent.  Typically, working with an authorized agent, you will be working with someone who has a lot more experience with both carrier services and hardware.

An Authorized Agent can save you time and free up your staff: Instead of having your staff members meet with multiple reps from multiple carriers/service providers, have your staff work with one unbiased & objective authorized agent that represents multiple providers. An Authorized Agent can identify your existing services, perform audits, analyze the data, and provide informed, unbiased recommendations. Authorized Agents know what questions to ask and what to look for.

ECS is an Authorized Sales Agent for most Voice/Data Carriers in Washington & Oregon.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.