Xima – Custom Reports Module

Xima Chronicall Standard Reports cover most areas for basic call metrics with roughly 50 reports right out of the gate.

Basically, customers get a lot of bang for their buck with the purchase of Chronicall Standard Reports, however, Chronicall Standard Reports won’t be the exact fit for everybody. That is precisely why Xima offers Custom Reports as an add-on module. The Custom Reports module gives users the ability to edit any of the existing Standard Reports or create their own reports from scratch. Sometimes customers only need to make minor changes to the Standard Reports to make them just right. Maybe they want to add a new value, filter things a little bit differently, change the summary field, add color thresholds to the data, etc. Taking all the pieces that already work from an existing report makes perfect sense rather than starting all over.

Some customers have such specific needs that it would be better to build reports from the ground up than to remove almost everything from a Standard Report.

Users can literally build their reports starting with the type of report they want such as agent, group, time interval, etc. and then add the values they want to see like call count, event duration, missed calls, average wait time, etc.

The possibilities are endless because there is so much that can be done with building custom reports.


Pelco Optera Cameras Capture the People’s Choice Award at ASIS 2015

Accolades Competition recognizes Pelco’s Panomersive Experience as one of Security’s most innovative products of 2015.

CLOVIS, Calif. – October 9, 2015: Pelco was voted “Best People’s Choice Award” winner by attendees for its Optera 180-, 270-, and 360-degree panoramic cameras at the 2015 ASIS

Offering the industry’s only multisensory camera that produces seamless panoramic video, Pelco’s state-of-the-art Optera cameras allow users to immerse themselves within any scene, free of the gaps you find with traditional panoramic cameras.

The award was presented during a networking luncheon held at the 61st Annual ASIS International Seminar and Exhibits in Anaheim, Calif. on Wednesday, Sept. 30.

Optera was one of 42 new product and service solutions submitted to the ASIS 2015 Accolades Competition. Each year, the awards are voted on by a panel of end users and experts, and are presented to the companies with the most innovative new technology solutions based on the level of innovation, unique attributes and the benefit the solution brings to the security industry.


Pelco Video Security

Pelco by Schneider Electric is a world leader in the design, development, and manufacture of video security systems and supporting equipment.

From an impressive manufacturing facility located in Central California and through a responsive global network of professionals, Pelco continues to offer new technologies, products, and services that constantly confirm their position as the security industry’s premier video system and equipment manufacturer.

Pelco has a global network of sales and product support professionals to assist customers before, during and after an investment in a video security solution.


National Technology Company Praises ECS Technician

Excerpt from email from Software Specialist for National Technology Company RE; ECS Technician

“I wanted to take a quick moment to let you know how much James (ECS Technician) meant to us last week at _ Bank  in Beaverton, OR.  After working all day and having a smiling face show up ready to work at 8pm was a refreshing experience and helped kick-in my second wind.

James immediately brought in his tools and ladder, got with my team lead to get a layout of the land, and jumped in the mix pulling cables for us.  James brought a very professional, positive, and great work ethic to the table as he arrived.  We all worked throughout the night/morning to meet a tight deadline.  James rapidly did all we asked of him.  When he finished, he was quick to ask what he could assist with next.  He even took it upon himself to clean-up some cable runs and tidy everything up.  I caught him sweeping up the floors too as things were nearing the end. As I was tiring out, he continued tracing and running cables, inserting cards, labeling devices, etc.

Needless to say, James was a tremendous help!  I would recommend James to anyone needing his skills in the Portland, OR area (or anywhere for that matter).  You have a great and valuable resource.

Thanks again for all of your help!”

Written by:

Software Specialist, ACSS – Aura Communication Manager, ACSS – Aura Session Manager and System Manager, ACSS – Aura Messaging, ACSS – Avaya Aura Call Center Elite Implementation and Maintenance, AVST – CX-E/S Administrator, AVST – CX-E/S Advanced Administrator, AVST – CX Advanced Technician, NCIE – Neverfail Certified Implementation Engineer

Network Cabling Solutions

Today’s high-speed high-demand networks require state of the art design & implementation of the low voltage wiring.

ECS has many years of experience and hundreds of satisfied customers that rely on the structured copper and fiber optic cabling that we provide.

ECS is a licensed, bonded and insured structured cabling company that installs solutions engineered to meet any size job and install network cabling solutions that meet compliance standards for data, IT, voice, security, video, wireless and paging applications.

We begin by gathering the necessary information by performing a physical walk through of the site. Our cabling engineers then design, install, test, and certify, voice, data video and WiFi structured cabling systems in any type of building construction.

ECS tests and certifies using state of the art JDSU equipment. ECS accurately labels each jack from end to end and provides test results and “as-built plans” upon completion of each project.

We provide the following cabling solutions:

  • • Structured Wiring
  • • Wireless Network Solutions
  • • Fiber Optic Installation – GPON
  • • Intercom/Paging
  • • Nurse Call
  • • Audio Video Systems
  • • Video surveillance
  • • Moves, Adds, Changes, or Repair
  • • Infrastructure Design
  • • MDF and IDF Design
  • • Cable placement & Support
  • • Wire Management
  • • Termination and Testing
  • • Labeling & Mapping
  • • Fiber Optic cabling
  • • Copper cabling
  • • Rack and stack of equipment
  • • Equipment racks and patch panels

ECS is a Licensed, Bonded, & Insured Low Voltage provider in the states of Washington & Oregon, primarily in the greater Seattle metro area and the greater Portland metro area.

Structured Cabling

Structured Cabling is a set of standards that determine how to wire a data center, office or building for data or voice communications, typically using Category 5/5e or Category 6/6A Copper cabling and/or Single-Mode or Multi-Mode Fiber Optic cabling

These standards define how to lay the cabling in a star formation, such that all outlets terminate at a central patch panel (which is normally 19 inch rack-mounted), from where it can be determined exactly how these connections will be used. Each outlet can be ‘patched’ into a data network switch (normally also rack mounted), or patched into a ‘Power over Ethernet/PoE’ which is used to connect and power devices like IP Phones, IP Video Cameras, & Wireless Access Points.

It is normal to see different color patch cables used in the patch panel to help identify which type of connection is being carried, though the structured cabling standards do not require this.

The standards demand that all eight connectors in the Category 5/5e or Category 6/6A Copper cabling are connected. This is a good thing as it means that they fully support features such as Power over Ethernet which require the so-far unused brown cables.

Key Components:

Key components of Structured Cabling design include entrance facility, main equipment room, backbone cable, backbone pathway, Intermediate Distribution Frame (IDF), and horizontal distribution system.

Structured Cabling ‘Standards” require voice, data, and video wiring and electronics facilities within a building to support the newest forms of telecommunications. A series of standards has been developed to provide guidance in designing new buildings and remodeling older facilities.

Some facilities that need to be taken into consideration are:

  • • Building entrance facilities
  • • Entrance wiring closets
  • • Floor wiring closets
  • • Lightning protection
  • • Grounding,
  • • Backbone raceways,
  • • Horizontal raceways,
  • • Backbone wiring
  • • Horizontal wiring.

ECS is a Licensed, Bonded, & Insured Low Voltage provider in the states of Washington & Oregon, primarily in the greater Seattle metro area and the greater Portland metro area.

Do you need Low Voltage Cabling ?

Efficient Communication Solutions, Inc. (ECS) is a Licensed, Bonded, & Insured Install of Low Voltage Cabling in the states of Washington & Oregon.

ECS is a well recognized and respected data and voice network infrastructure company within the telecommunications industry.

At ECS we pride ourselves in being a successful data and voice network infrastructure company with a strong belief in our customer relationships and dedication to providing quality infrastructure installation needs. We offer a complete range of voice and data as well as IP video surveillance security systems.

Our knowledgeable and experienced staff is committed to providing quality solutions for your Low Voltage Cabling, WiFi, CCTV, POS, & Paging needs.

Supporting clients in the states of Washington & Oregon, ECS has established a strong reputation for delivering sound leadership, superior service, and unmatched expertise.

 When you select ECS, you receive the guarantee of quality craftsmanship, products and service, along with the benefit of our vast knowledge and experience.

We Specialize In:

  • • Data cabling (CAT5e, CAT6, CAT6A)
  • • Patch panel installation and termination
  • • Voice and telephone cabling / Wiring
  • • WiFi / Wireless networks
  • • Business phone systems
  • • Network cabling and hardware testing & certification
  • • Security and Surveillance Camera Systems
  • • Wiring Block Termination
  • • Cable / Wire Testing
  • • Commercial Phone System Sales
  • • Installation and Maintenance
  • • Voice Network Wiring

Structured Cabling Services in Seattle & Portland

At ECS, we design and build cabling infrastructures that support voice, data, video and multimedia systems. We are a single source solution for all your network infrastructure needs. We will evaluate, design and install the correct cabling system to support your current and future needs

Structured Cabling: Structured voice/data cable installation, Data Network Cabling via Cat 5, Cat5e, Cat 6 and Cat 6A cabling installation, Fiber Optic Installation, Business phone systems, VoIP Phone Systems

Copper Cabling Solutions: We provide quality low voltage cabling solutions, providing the best performance and reliability for your copper infrastructure requirements. Our Cat 5 (Cat 5e) or Cat 6 (Cat 6A) solutions will exceed TIA standards.

Fiber Cabling Solutions: We install all types of fiber including single mode fiber, multi mode fiber, 50 micron, 62.5 micron, loose tube, tight buffer. We provide underground, inner building, and aerial fiber optic installations

Testing and Certification: ECS has the tools and the trained professionals to pinpoint and fix any problems you are encountering caused by faulty cable, bad termination, broken cable etc. We can get your issue repaired in a timely and professional manner.

Voice and Data Related Services: Installation, mounting and configuration of the following: Riser Cable, Aerial Cable, Data racks, Ladder rack, Cable tray, Paging systems, Phone Systems, Voice Mail Systems. We also provide T-3, T-1 and PRI Circuit Extensions, New cables Installations, Adds, moves, and changes, troubleshooting & Certification for Cat5, Cat6 & Fiber Optic cabling.

Why document your Low Voltage Cabling

Your network is one of your company’s most valuable assets.

You should be able to use the power of exploding technology and make it work for you. Every minute spent tracking data, reconfiguring your cables or searching for the source of a problem means loss of time and productivity.

Cable documentation can help maintain the integrity of the network by tracking the continuity through equipment, patch cords, cross-connects, connectors, cables, and outlets. It encompasses the design and maintenance of the cable. Cable documentation can save you from system downtime, giving you the power to configure your cable so you have fewer network problems.

Cable documentation can:

  • • Reduce time to modify the original installation.
  • • Minimize network downtime.
  • • Increase the life of cabling infrastructure.
  • • Reduce the number of technicians needed to troubleshoot problems.

Develop a Network Management system you can use to manage all of your cable, including all the connectivity, connectors, pathways, and device relationships to truly visualize and understand your network infrastructure.