Xima Chronicall Standard Reports cover most areas for basic call metrics with roughly 50 reports right out of the gate.
Basically, customers get a lot of bang for their buck with the purchase of Chronicall Standard Reports, however, Chronicall Standard Reports won’t be the exact fit for everybody. That is precisely why Xima offers Custom Reports as an add-on module. The Custom Reports module gives users the ability to edit any of the existing Standard Reports or create their own reports from scratch. Sometimes customers only need to make minor changes to the Standard Reports to make them just right. Maybe they want to add a new value, filter things a little bit differently, change the summary field, add color thresholds to the data, etc. Taking all the pieces that already work from an existing report makes perfect sense rather than starting all over.
Some customers have such specific needs that it would be better to build reports from the ground up than to remove almost everything from a Standard Report.
Users can literally build their reports starting with the type of report they want such as agent, group, time interval, etc. and then add the values they want to see like call count, event duration, missed calls, average wait time, etc.
The possibilities are endless because there is so much that can be done with building custom reports.