Avaya IP Office Support Services (IPOSS)

Avaya IPOSS is available to IP Office customers on Release 8.1 and above

Avaya’s Hardware Warranty is 1-Year
(Avaya hardware warranty is on a return-and-replace basis)

Avaya’s Software Warranty is 90-Days

Avaya IPOSS provides:
• Next Business Day (NBD) Advanced Parts Replacement (APR)
• access to all major software upgrades at no additional cost
• immediate access to new/increased functionality (via upgrades) to enhance your business
• access to Avaya support website, service packs, patches and minor releases to correct bugs and other issues
• remote manufacturer support for both software and hardware components
• access to all of Avaya’s web services such as documentation, tools and newly revised Knowledge Base
• flexible support to match your operating hours (8×5 or 24×7 support)

Avaya IPOSS is available in 1-Year, 3-Year, or 5-Year Agreements.

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