ECS offers Remote Technical Support agreements for customers with IP Office R8.1 and newer .
ECS RTS includes:
• remote labor for installing upgrades, service packs, & patches
• remote labor for programming for moves, adds, & changes
• remote labor for troubleshooting
• remote “after-hours” for service effecting work (example = upgrade, re-boot, etc.)
• remote carrier services troubleshooting, trouble reporting, & problem resolution
• guaranteed response time for major outages = 2-Hours
• guaranteed response time for minor outages = NBD to 3-Day
• guaranteed response time for moves, adds, changes = NBD to 3-Day
ECS Remote Technical Support (RTS) is available in a 1-Year, 3-Year, or 5-Year agreement.