Avaya IP Office Release 11.0 is scheduled to be “Generally Available” as of May 15, 2018.
Avaya’s IP Office R11.0 Solution Overview
AVAYA is adopting “Engagement” as its driving principal. With the rise of mobility, omni-channel communications and the cloud, the world has moved past “collaboration” to an era of “engagement”. Engagement is characterized by active participation, pervasive collaboration and quality experiences. It results in improved business performance and increases customer lifetime value
The IP Office solution is Avaya’s flagship Engagement portfolio for midsize businesses, enabling them to:
♦ Deepen their engagement with customers by receiving calls quickly to the right person with powerful skills-based routing options. Engaging with clients goes beyond voice by using web chat, email and fax. More calls can be handled with fewer people via self-service.
♦ Make team engagement more productive by giving employees the extra tools needed to stay connected from anywhere. Employees remain in touch with “one-number reachability”. Staff can work remotely by having all the same communications options as in the office.
♦ Control costs and save money by cutting out the time-wasting hassles that keep employees from being productive. Lower mobile phone and telecommuter long-distance charges by routing calls through the system. Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services. Take advantage of the more flexible and lower cost IP-based voice network options.
In summary, the IP Office R11.0 solution unifies communication, connects businesses with their customers and helps staff work from anywhere.
IP Office Platform is a cost-effective system that supports a mobile, distributed workforce with voice and video on virtually any device. IP Office is an integrated, modular communications solution that scales up to 3000 users and 150 locations in a multisite network with resiliency. Match a deployment model to infrastructure needs from simple appliances to dedicated servers to virtualized software in a data center. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email, fax, SMS, and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security and video.
There is an IP Office to meet the needs of any small and midsize business. From the smallest enterprise with essential team engagement and mobile requirements, scaling up to sophisticated large enterprises requiring high levels of resiliency to support their customer engagement solutions.
ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.