Xima Software is officially certified and tested with Avaya on IP Office R9.1.
This includes the latest release of 9.1.4. Xima currently has a number of customers and partners that are running Chronicall without any issues on this version.
It must be verified that the IP Office is allowed to send TCP and UDP traffic under security settings.
Also, with Avaya 9.1.4 Avaya requires you to change the System Monitor password.
You must update Chronicall to match that same password.