Chronicall with Standard Reports provides the best and most detailed reporting of any call reporting solutions available in the marketplace today.
Cradle to Grave reporting allows users to drill-down and see step-by-step exactly what happened on every single call. So whether it’s used for training purposes, verifying information, finding a specific call, disciplinary actions, etc., Chronicall Cradle to Grave reporting provides the most detailed and accurate information to make their decisions.
Besides the Cradle to Grave view, Chronicall gives its users access to over 50 different reports so they can pull group or user information whenever they need to see call performance. All of these reports can also be scheduled to run automatically so companies can monitor their groups, users, trunks, external numbers, local numbers and see when they’re receiving calls, to better staff when agents are available.
The Standard Reports module continues to add value by having an unlimited number of User Accounts so companies can specify who can login to Chronicall, and what they have the ability to see and do. Besides logging in to view information, Chronicall can also be set up to send out notifications anytime that 911 is dialed, or there is a logging issue so users can respond immediately to these situations.
With all the information Chronicall provides about the phone system and so many features available, Chronicall should be a perfect fit for every company.
ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.