Xima – Chronicall – Realtime Call Center Monitoring
Chronicall offers “Optional” detailed Realtime information at the click of a button. Chronicall Realtime presents a unique view into agent and group activity with three different applications. Each application allows for a specialized look at the values that are most important to your clients.
Agent Timeline is a linear view of the different call activities of each agent. You can see inbound, outbound, and internal calls, along with the agent’s status, such as when they are logged in, logged out, or set to DND. The contextual interface of the Agent Timeline allows for a seamless Realtime view of what is occurring with your agents.
Group Timeline monitoring of group queues is essential for customer satisfaction. Group Timeline allows you to see quantity and duration of the calls in any hunt group’s queue. The powerful Group Timeline gives you a graphical and numerical view of the calls that are in queue at any given moment.
Realtime Statistics provide each call center different and unique information, according to what they need. Realtime Stats gives you unlimited capability to create as many customized wallboards as you see fit. With multiple widgets and background options, you can truly have customized wallboards to represent not only the look and feel of the call center, but also the statistics that are most important with you.
Chronicall Realtime is a powerful solution for any call center. Through powerful Realtime information, you can monitor every agent and group with no refresh rate. Realtime allows for a superior look into the IP Office, which is invaluable for any call center.
Xima Software is a Premier DevConnect Partner with Avaya. There are hundreds of Avaya DevConnect Partners, but only a handful of Premier partners. The reason Xima Software reached the Premier partner level with Avaya is because Chronicall works so well with the IP Office and provides value to the phone system’s customer experience. Additionally, Chronicall’s simple integration with the IP Office, the low number of user issues, and the continuous upgrades and enhancements it receives are also key elements.
To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, contact ECS to sign up for a free 14-day trial today.
For more information please visit www.ximasoftware.com/chronicall or www.GoECS.com