Grandstream – UCM6100 Series Voice Features
To help improve communications, productivity and customer service, the UCM6100 series IP PBX includes a host of the most popular voice features that can be customized by an organization for the most impact.
The UCM6100 series uniquely includes several features, for no additional licensing fee, that are often considered optional with other marketplace solutions. These ‘add-on’ features are highly desired by businesses yet are cost-prohibitive for some SMBs. Auto Attendant and IVR are two popular ones. Auto attendant, for example, offers a professional image for an SMB and helps them to appear larger than they are to the outside world. With professional greetings and the ability to route calls immediately to specific departments this helps to aid call distribution and provide faster service.
The Voice Features of the UCM6100 series includes:
- • Call Routing
- • Auto Attendant
- • IVR
- • Call Forwarding
- • Call Retrieval
- • Music on Hold
- • Call Transfer
- • Voicemail
- • Ring Group/Hunt Group
- • 3-way conferencing (5 conference bridges available which each bridge supporting up to 32 attendees per bridge)
- • Call Queue
- • Call Recording – Calls are saved onto internal memory and can be accessed, played and downloaded remotely from Web UI
- • Call Park
- • Message Waiting Indication (MWI)
- • Busy Lamp Field (BLF)
- • Intercom/Paging
- • Click to Dial
- • Multi-Language Support
- • Call Hold
- • Do Not Disturb (DND)
- • Remote extension dialing
ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.