Xima Web Chat is now available!

Xima Web Chat is now available!

Xima Software just announced the general availability of their Multimedia Web Chat.

Xima Multimedia Web Chat software is designed to add another channel to their Skills Based Routing solution. It can be used in conjunction with Xima’s Voice Skills Based Routing, but can also run stand alone, along side customers using IP Office Hunt Groups.

It has a wide variety of features including:

♦ Skills Based Routing

♦ Detailed Historical Reporting

♦ Agent Chat Log

♦ Agent Desktop

♦ Pre-defined Canned Responses

♦ Customizable Chat Interface

♦ URL to Skill Group Mapping

The Xima IP Office Sales Team is available to provide customer webinar demo’s or provide one on one training upon request.

You can arrange a webinar or training session through ECS by calling 253-886-5402/503-342-7700 or emailing sales@goecs.com

Web Chat Brochure: Download Chronicall Multimedia Chat Brochure to learn more about the rich feature set of Chronicall Web Chat. https://s3-us-west-1.amazonaws.com/docs.ximasoftware.com/mailers/pardot_documents/xima_chat_brochure.pdf

Server Specs: Download Chronicall Multimedia Server Specs here. https://s3-us-west-1.amazonaws.com/docs.ximasoftware.com/mailers/pardot_documents/multimedia_ipo_whitepaper.pdf

Xima Software Support Staff will assist you with the installation of Chronicall Multimedia and will help provide the code snippet that is required to be entered onto your website.

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

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