Xima Queue Callback

Enhance Your Customer’s IP Office Hunt Groups and Queueing with Xima Queue Callback!

Xima Announcement: External Chat and Queue Callback for IP Office Hunt Groups and Voicemail Pro Queueing.

♦ External Chat

♦ Multi-Media Channel

♦ Skills Based Routing for Chat

♦ Agent Desktop

♦ Pre-Defined Canned Responses

♦ Customized Interface

♦ Chat Log and Reporting

♦ Queue Callback (New)

♦ Works with IP Office VM Pro

♦ Works with IP Office Hunt Groups

♦ Holds Customers Place in Queue

♦ Flexible Call Back Options

♦ Detailed Queue Callback Reports

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

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