Xima Chronicall Provides Cradle to Grave Reporting

Cradle to Grave
As soon as Chronicall is installed, it begins recording detailed information about every call that enters or leaves your phone network. Cradle to Grave is an intuitive and simple way to view this information. It shows you exactly what happened to any call on your system from beginning to end.

True Cradle to Grave reporting means that you can expand each and every call to view its Ringing, Talking, Queue, Hold, and Transfer events, as well as each agent, hunt group, and external party involved at each step along the way. You can sort, search, filter, and rearrange the tabular data or export it directly to a spreadsheet program for further analysis. Cradle to Grave is just one of many quality tools that separate Chronicall from the competition.

Standard Reports
At Xima Software, we know that collecting information is only as valuable as your ability to find and analyze it. Our developers have created over 50 accurate and vibrant reports, charts, and graphs that utilize everything from the simplest search criteria to some of the most detailed and specific statistics available from any call reporting software. You are free to run these reports as often as you like to find invaluable information on your calls, events, conferences, agents, groups, queues, and trunks.

The Standard Reports module gives you access to these powerful reports and the intuitive Report Scheduler, which tells Chronicall to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.

Reports can be viewed or saved in many standard formats:

  • Adobe Reader (.pdf)
  • Microsoft Excel (.xls/.csv)
  • OpenOffice.org (.odt)
  • IE / Firefox / Chrome / Opera / Safari (.html)

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