SIP Trunks Save local Drug/Alcohol Rehab company 40 Percent on Monthly Phone Bill

Intermedia and Avaya IP Office Provide Seamless 5-Office SIP Trunking Solution


Intermedia partner Efficient Communication Solutions, Inc. (ECS) was presented with a unique challenge. Their client, a local Drug/Alcohol Rehab company, was looking to further grow their business, but management of a mishmash of voice carriers and telephone systems had become a nightmare, and was holding them back.

Spread across 5 offices and geographic locations, the customer knew they had to get things centralized if they were going to continue scaling operations.


When the customer turned to ECS, its offices had analog lines. Each office required a separate telephone system for dial tone services, resulting in a multitude of hardware configuration and management complexities.

Further, this expensive hodgepodge of voice systems lacked the centralized administration, scalability, and feature consistency that ECS’ client so desperately needed.

The customer wanted an internet-based phone system from a single carrier with a proven track record that would simplify management, reduce costs, and deliver a unified experience for their employees…all without introducing business disruption.


ECS presented the customer with an Intermedia SIP Trunking solution supporting Avaya’s IP Office platform. Intermedia met the customer’s wish list and then some.

Following a series of compliance tests performed by DevConnect to verify Avaya IP Office 9.1 system compatibility, ECS conducted the migration, tackling one office location at a time.

The Intermedia/Avaya IP Office solution allowed the customer to:

  • • attain centralized system administration
  • • get rid of analog gateways required for local service
  • • control outbound Caller ID, enabling employees to take their DIDs when moving offices
  • • give all employees access to the same service features

Final Results

The customer has dramatically reduced its number of phone lines and related costs. No more paying for an inflated quantity of lines to handle peak levels of business across every office. By dynamically sharing SIP Trunks, the customer is achieving a 40 percent savings on its phone bill with Intermedia.

As a result of the cost savings provided by Intermedia, the customer’s hardware investment will be recouped in just over 18 months.

Now that the customer’s phone system is easily managed from one central location and from one provider with one monthly statement, the Drug/Alcohol Rehab company is enjoying the benefits as the company continues with its growth & expansion.

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

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