Intermedia SIP Trunks Saved Rainier Title 60%

Intermedia SIP Trunks Saved Rainier Title 60% on their Monthly Phone Bill

Company Profile: Rainier Title is a locally owned and operated real property title and escrow company doing business throughout King, Snohomish, and Pierce counties.

Industry: Title and escrow services

Headquarters: Seattle, WA

Intermedia’s customer since: 2015

The Background: Intermedia partner Efficient Communication Solutions, Inc. (ECS) was presented with a unique challenge. Its client, Rainier Title, a 30-year strong title & escrow company, was looking to further grow the business, but management of numerous of voice carriers and UC systems had become a nightmare, and was holding them back.

Spread across 11 offices and 10 geographic locations, the customer knew it had to get things centralized quickly if it was going to continue scaling operations.

The Challenge: When Rainier Title turned to ECS, some of its offices had analog lines and others had digital Primary Rate Interfaces (PRIs). A few locations had DID functionality while most didn’t. Each office required a gateway for dial tone services, resulting in a multitude of hardware configuration and management complexities.

Further, this expensive hodgepodge of voice systems lacked the centralized administration, scalability, and feature consistency that ECS’ client so desperately needed.

Rainier Title wanted an internet-based phone system from a single carrier with a proven track record that would simplify management, reduce costs, and deliver a unified experience for their employees…all without introducing business disruption.

The Solution: ECS presented Rainier Title with the solution – Intermedia’s SIP Trunking services supporting the Avaya IP Office Platform. Intermedia SIP Trunking services have been compliance-tested through Avaya DevConnect program for interoperability with the Avaya IP Office 9.1+ Platform.

The Intermedia solution met each item on Rainier’s wish list and then some. ECS conducted the migration by tackling one office location at a time.

The recommended Intermedia / Avaya voice solution allowed the customer to:

♦ achieve centralized system administration and dialtone

♦ remove analog gateways required for local service

♦ control outbound Caller ID, enabling employees to take their DIDs when moving offices without impacting their residential customer base

♦ give all employees access to the same service features

Since implementing Intermedia’s SIP Trunking, we’ve been able to more easily scale our operations. Not only have we grown our overall headcount, we’ve also opened two new offices.

Brian Skurski, Director of Information Technology, Rainier Title

ECS is an AVAYA Edge Emerald Level Business Partner & Authorized Sales Agent for Intermedia located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.


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