Intermedia acquired AccessLine
On August 30th 2013, Intermedia completed its acquisition of AccessLine, your leading provider of cloud-based phone and voice services.
Creating a one-stop shop for cloud IT
Intermedia is the leading cloud provider for SMBs and the partners that serve them. We’re the world’s largest third-party provider of hosted Microsoft Exchange—and now, with AccessLine, one of the world’s largest Hosted PBX providers. Our 18 years of cloud experience is complemented by AccessLine’s 20 years of voice experience.
As a combined company, Intermedia is the leading single-source provider of cloud-based services to SMBs, with nearly 550 employees supporting 700,000 users, 90,000 businesses and 13,500 channel partners.
Why the Intermedia/AccessLine combined company will be transformative.
All your essential cloud services. All under one roof.
Up until now, you’ve been forced to turn to different providers for different IT services. Your phones, email, content management, collaboration tools—they all come from different companies (or from equipment you manage yourself). This means you have multiple bills, multiple control panels, multiple logins… it’s the very definition of IT complexity.
With Intermedia, you can get all your fundamental IT needs delivered from the same vendor. Intermedia offers you a single source for phones, email, chat, file sync and share, security and mobility (to name just a few).
As a customer, this transforms how you consume and manage IT services.
How will this impact your business?
Here’s what you need to know:
•AccessLine customers. There will be no interruption of your service. You won’t have to change your phone numbers or anything else. At the same time, Intermedia will also be adding new features and enhancing your service. This includes upgrading system reliability to a 99.999% uptime Service Level Agreement and increasing the availability of technical support to 24/7 phone and email coverage.
As you can see, Intermedia/AccessLine are both maintaining and enhancing your existing service. At the same time, Intermedia will offer you many more choices:
•New services. You can add Exchange email, SecuriSync file sync and share, Lync chat and conferencing and many other cloud services.
•A single provider. With Intermedia, there’s just one bill, one control panel, one login and one source of support. You can add a whole new range of cloud services without adding any new complexity.
•Free migration. For onboarding, Intermedia’s Cloud Concierge team performs white-glove setup and migration to assure a worry-free transition.
•Expert support. For support, all Intermedia services offer 24/7 phone and email support. Intermedia will answer your calls within 60 seconds and your emails within one hour.
As the combined company moves forward, the joint R&D expertise will evolve services to anticipate and meet your changing needs. There’s a lot in the pipeline!
Intermedia now offers the best of both worlds: the amazing quality of AccessLine’s voice services combined with the broad portfolio of IT tools from Intermedia’s cloud. Our Office in the Cloud suite now includes whole categories of services that not even Microsoft and Google offer.
What is Intermedia’s Office in the Cloud?
Intermedia’s Office in the Cloud delivers the essential communications and collaboration services you need to do business.
In addition to AccessLine’s enhanced Hosted PBX, SIP Trunking and individual Cloud Voice add-ons, Intermedia’s Office in the Cloud also includes:
• Hosted Exchange
• Lync Chat & Conferencing
• Email Archiving
• Cloud Server
• And much more
Each service is fully integrated, mobile-ready and protected by enterprise-grade security.
Best of all, they’re all delivered from the same vendor and managed from HostPilot, Intermedia’s intuitive online control panel.
Intermedia is the premier provider of cloud services to small and mid-sized businesses. Delivered from Intermedia’s secure datacenters, these services include hosted Microsoft Exchange email, VoIP telephony, instant messaging, file management, security, backup, support for the full range of smartphones and tablets, and more. The company’s proprietary cloud infrastructure assures high reliability, and a certified support team is available around the clock. Intermedia also empowers thousands of partners – including managed service providers and select Fortune 500 companies – to sell cloud services. Founded in 1995, Intermedia was the first company to offer business-class cloud email and now has 600,000 premium hosted Exchange mailboxes under management — more than any other provider.