Glossary of Avaya & Industry Standard Terms & Acronyms

A1S = Avaya One Source

ACCS = Avaya Contact Center Select

ADI = Avaya Direct International

ASBCE = Avaya Session Border Controller for Enterprise

ARS = Alternative Route Selection

ASD = Avaya Solution Designer

AVG = Avaya VPN Gateway

BRI = Basic Rate Interface (ISDN trunk)

CLI = Command Line Interpreter

CSQT = Consolidated Services Quoting Tool

DHCP = Dynamic Host Control Protocol

DID = Direct Inward Dial

EoSS = End of Services Support

FQDN = Fully Qualified Domain Name

GRT = Global Registration Tool from Avaya

GSS = Global Support Services from Avaya

IP = Internet Protocol, part of the TCP/IP protocol stack

IPOCC = IP Office Contact Center

IPOL = IP Office on Linux (referred to IP Office Server Edition or Select)

IPOSS = IP Office Support Services

ISDN = Integrated Services Digital Network

IT = Information Technology

LAC = License Activation Code

LAN = Local Area Network

LDAP = Lightweight Directory Access Protocol

NAPT = Network Address Port Translation

NAT = Network Address Translation, used with Virtual Private Networks

NT = Microsoft New Technology Operating System

OSSI = Operations Support System Interface, a batch-oriented DEFINITY protocol

OVA = Open Virtual Appliance

PLDS = Product Licensing and Distribution System

(the Avaya website tools used to download licensing and software for Avaya products)

POS = Point of Sale

POTS = Plain Old Telephone Service

PRI = Primary Rate Interface (ISDN trunk)

PSTN = Public Switched Telephone Network

RAID = Redundant Array of Inexpensive Disks

RAS = Registration, Authentication, and Status (the overall process of establishing communication between an endpoint and a switch, in the H.323 protocol)

RTCP = Real-time Control Protocol

SAL = Secure Access Link

SAP = This isn’t an acronym, but rather the name of the company that sold an ordering and tracking system to Avaya.

SBC = Session Border Controller

SE = Server Edition of IP Office

SCN = Small Community Network

SGCP = Simple Gateway Control Protocol

SI = Streamlined Implementation process

SIP = Session Initiation Protocol

SME = Small and Medium Enterprise

SMTP = Simple Mail Transfer Protocol

SNMP = Simple Network Management Protocol

SPC = Avaya Services Product Connect, which links the RTS / GSO to customer products via IP

SPE = Service Price Element

SSL/VPN = Secure Socket Layer/Virtual Private Network

Standard Edition = A term that collectively refers to Essential Edition and/or Preferred Edition in IP Office R10.0 and serves to provide differentiation from Server Edition and Select Server Edition.

STUN = Simple Transversal of UDP (User Datagram Protocol) through NAT (Network Address Translation)

T.38 = Procedures for real-time group 3 facsimile communications over IP Networks

TAC = In-country Avaya Technical Assistance Center

TCP = Transmission Control Protocol (a reliable end-to-end transport-level protocol which provides error detection and correction, flow control, and sequencing; the Internet standard reliable transport protocol)

TCO = Total Cost of Ownership

TFTP = Trivial File Transfer Protocol

TIEU = Technical Instructor – End User

TLS = Transport Layer Security

TSAPI = Telephony Services Application Programming Interface. TSAPI also is a key integration for Outbound Call Management enabling call generation based on data base prompts.

TSC = Technical Service Center

TSC-SS = Technical Service Center Support System (replaced by Maestro)

UC = Unified Communications

UCM = Unified Communications Module (enable UC Applications on IP500 V2)

UDP = Uniform Dial Plan

UDP = User Datagram Protocol, (a connectionless protocol that, like TCP, runs on top of IP networks. Unlike TCP/IP, UDP/IP provides very few error recovery services, offering instead a direct way to send and receive datagrams over an IP network. It’s used primarily for broadcasting messages over a network in real time)

VOIP = Voice Over Internet Protocol

VLSM = VLSM is defined as a redefinition of the subnet mask, allowing for a more efficient allocation of IP addresses within a traditional classful block. During administration, the user will input a Network Bits value between 1and 30 on the IP-Route form which will correspond to a particular subnet mask.

VNMA = Voice Network Management Assist offer, previously known as Qualnet

VPN = Virtual Private Network

WAN = Wide Area Network

XML = Extensible Markup Language

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Comments are closed.