ECS selected to implement an Avaya IP Office

ECS selected to implement an Avaya IP Office in Portland, Or to serve four (4) locations for one of the largest west coast distributors of commodity and specialty chemicals, lubricants and fuels.

When a locally owned, Chevron Signature Class Lubrication Marketer, with Product Integrity Accreditation for packaging and handling of Chevron Lubricants wanted a new fully integrated telephone system for their four offices, North Portland, OR, Northeast Portland, OR, Auburn, WA, & Phoenix, AZ, they selected ECS.

The customer selected the Avaya IP Office with AccessLine SIP Trunks, and Avaya 9608 IP Phones for their voice communications.  The Avaya IP Office 500 is a highly modular unified communications platform designed to meet the requirements of small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. With just a single model that scales from 5 users at a single site to 2,000 users across up to 32 sites, IP Office provides an unprecedented set of leading-edge communications capabilities to help employees work smarter and serve customers more effectively.

For over 20 years, AccessLine Communications has been meeting the exacting communications quality standards of Fortune 50 companies like IBM, Hewlett Packard, Standard Register, Federal Express, Sun/Oracle, and Internap. AccessLine believes business communications shouldn’t be complicated or expensive. That’s why they built an enterprise-grade phone solution for small to mid-size businesses. The AccessLine design ensures complete fault tolerance exceeding the capabilities of even their most advanced competitors. Any-Cast IP addressing insures calls take the shortest path to reach their network. Imagine a freeway with 20 on ramps and no matter which one was taken, it would always be headed in the right direction. More access points and a secure open registration allows service to be more available and of the highest quality.

Polycom is the customer’s choice for conference room calling. In a world where conference calls with partners, vendors, remote workers and global teams are on the rise, crystal-clear conversations are a must for productive meetings. Polycom conference phones deliver superb voice quality, expansive microphone pickup, advanced audio processing, and all the features that make conference calls seem as natural as being in the same room. For clear, productive conference calls, Polycom conference phones are the industry standard and a fixture in meeting rooms worldwide.

Polycom phones:
•Ensure everyone can be clearly heard, making meetings shorter and more productive
•Enable seamless conversations.
•Deliver 360-degree microphone pickup and other group voice capabilities
•Boost meeting productivity in an affordable and effective way

The customer chose Bogen for their overhead paging needs. Bogen Communications is the leading provider of sound systems and telephone peripherals for commercial, industrial, and institutional applications the world over. The Bogen paging amplifiers will be connected to SIP Gateways at the remote sites.  The SIP Gateways will register back to the IP Office, so any extension at any office can page any location.

The customer is anticipating saving thousands of dollars every month in long distance costs that they have been spending talking between offices and to customers at locations near other offices.  Now any phone at any location can call any phone at any location for free across the VoIP network.  Any phone at any location will now be able to place free calls to anywhere that is within the local calling area of any of their offices.

To learn more about IP Office visit

About ECS
ECS is an exclusive Avaya small/medium enterprise (SME) expert solution provider that sells & services; Avaya traditional telephone systems & Avaya Voice over IP (VoIP) telephone systems. ECS also installs & services voice/data cabling, IT/networking appliances, & carrier services (dial-tone & Internet access).

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

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