ECS Achieved “Small and Medium Enterprise Expert” Distinction from Avaya

March – 2009 Press Release
Auburn, WA based – Efficient Communication Solutions, Inc. (ECS) announced today that it has been designated as a “Small and Medium Enterprise (SME) Expert” by Avaya Inc., a leading global provider of business communications software, systems and services.

To achieve ranking as SME Expert, authorized resellers who are part of Avaya’s Business Partner program must ensure their account executives and system engineers demonstrate proficiency in core areas, which include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for North America certified resellers in its Business Partner program serving the SME market. It includes training that focuses on Avaya solutions in unified communications and contact solutions for small and medium enterprises, as well as sales and technical training on Avaya IP Office.

Avaya IP Office is a leading communications solution for small and medium enterprises, and it offers a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium enterprises.

Avaya has sold more than 300,000 IP Office solutions to companies around the world. ECS sells Avaya communications systems, design and implementation services to businesses across the States of Washington & Oregon. ECS has locations in both Washington & Oregon.

“We partner with our customers as an intricate part of their business strategy through our consulting services. By listening to every aspect of what customers need, we are able to offer cost effective communications solutions. Our certified professionals sell, install, maintain and upgrade Avaya communications equipment. Achieving the Avaya SME Expert certification showcases ECS’s expertise in voice and data integration,” said Don Barber, Co-Owner.

“Smaller companies need crystal clear information on the capabilities of IP communications and the positive impact it can make on the way they operate their businesses,” said Trevor Gruenewald, vice president, North America sales channel for small and mid-sized enterprises (SMEs), Avaya. “Authorized resellers in the Avaya Business Partner program who achieve ‘SME Expert’ status are sending a message to their customers that they have the professional and technical expertise that is honed for the smaller firm. “Companies that are certified by Avaya as SME Experts represent a commitment to excellence in serving small and medium firms, and meet the highest standards when it comes to delivering communications solutions specifically designed to meet smaller companies’ needs.”

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at

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