The standard call recording facilities provided with IP Office and Voicemail Pro can be extended further by using the “optional” Contact Recorder for IP Office. (License)
Contact Recorder (paid license) for IP Office stores and catalogs recordings so that they are easily accessible for later retrieval.
Any recordings that you instruct Voicemail Pro to ‘send to the Voice Recording library’ are placed in a database.
Contact Recorder for IP Office complements the voice recording capabilities of Voicemail Pro. It stores and catalogs the recordings so that they are easily accessible.
Any recordings that you instruct Voicemail Pro to “send to the Voice Recording Library” are placed in a folder that is visible to Contact Recorder for IP Office.
Contact Recorder for IP Office checks this folder every few seconds and if it finds a new recording file there, it:
♦ Reads the information about the recording from the file.
♦ Compresses the audio to the 16kbps G.726 or G.729A format.
♦ Stores the resultant file in the configured Contact Recorder for IP Office hard disk, either on a separate server or in a specified partition.
♦ Updates its integral database with details of the recording.
♦ Deletes the original .wav file from the handover directory.
Contact Recorder for IP Office can run on the same server as Voicemail Pro or a separate one. The
Contact Recorder for IP Office application contains several distinct Functional components.
The major functional components of the Contact Recorder for IP Office server are:
♦ A folder into which Voicemail Pro deposits .wav files as recordings complete.
♦ A file path into which call contents and derived files are written as industry standard .wav and .xml files.
♦ A PostgreSQL database into which details of all recorded calls are inserted.
♦ A browser-based call search and replay application.
♦ A browser-based system configuration and status monitoring application.
♦ Disk space management – Oldest recordings are automatically deleted as needed.
♦ Optional archive management – Recordings can be automatically written to a DVD+RW drive.
ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.