Avaya IP Office R11 – Notes

Avaya’s Generally Available (GA) IP Office system is R11 as of 05-18-18

Avaya IP Office R11 software is available through the Avaya “Product Licensing & Delivery System” (PLDS).  Customers will be required to upgrade to R11 using paid or IPOSS entitled R11 release upgrade licenses and apply the R11 software load using Manager.

If your system is running R10/10.1, which is already PLDS licensing; then the PLDS upgrade processes would apply.

If you are on Pre-R10 and upgrading to R11, you will need to use the .xml license migration file and processes for upgrades.

ALL R11 Upgrades MUST go through the A1S Design/Ordering Process.

With the General Availability GA of IP Office R11, Avaya will provide support for the two most current major releases. IP Office R10.1 and IP Office R 11, will be considered the two major releases. Avaya will provide support for R10.1 and R11 via the standard software service pack process going forward.

AVAYA WILL NO LONGER PROVIDE SUPPORT  for IP Office R9.1, R10.0, & Prior releases.

IP Office Supported Hardware:

► IP500 V2 Control unit

► IP Office for Linux (Includes; Server Edition, Virtualize Server Edition, & Select)

Customers migrating to IP Office R11 will be required to have an IP500V2 Control Unit or supported servers with Server Edition.

IP500 Base Cards, Trunk Cards and Expansion Modules are supported with the IP500V2 control unit and may migrate to the V2 control unit. Licenses will require a dongle swap to move from the IP500 Feature Key Card to the IP500 V2 SD Card.

IP400 Trunk & Station Modules supported in IP Office R11.0:

► Analog Trunk 16

► Digital Station V2: 16 & 30 port variants

► Phone V2: 16 & 30 port variants

For more information on Avaya IP Office R11, upgrading to R11, etc., please contact us.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Lorex 4K Video Surveillance Bundle

4K Ultra HD IP 8-Channel NVR System with 6 Outdoor 4K 8-Megapixel IP Cameras

The next generation of security monitoring is here. With industry leading 4K (8-Megapixel) Resolution, the 4KHDIP86 security camera system from Lorex will bring a whole new level of detail to your security monitoring. It includes Lorex’ revolutionary 4K capable 8-Channel NR900 Series Network Video Recorder (NVR) and 6 each 4K Bullet Security Cameras. Whether you are looking to protect your home, small business or commercial property, this powerful security camera system will help you secure the things that matter most.

Link: https://www.lorextechnology.com/site/4KHDIP86-1-p

Part #: 4KHDIP86

Regular Price: $2,499.99

Special Price: $769.00

What’s Included:

► 8-Channel 4K/8-Megapixel Network Video Recorder (NVR)

► 2TB Security Grade Hard Drive (Expandable up to 16TB)

► 6-Indoor/Outdoor 4K 8-Megapixel IP Bullet Cameras (130FT Night Vision)

► 2-Year Warranty

► Power Cable

► HDMI Cable

► Ethernet Cable

► Remote Control

► USB Mouse

► Quick Start Guides

► 6 – 100ft Ethernet Cable (for Cameras)

4K Security Cameras: Lorex security cameras are capable of recording stunningly detailed 4K resolution footage. This will not only provide you with the highest quality of video available, the higher resolution will also allow you to digitally zoom in further on distant objects when analyzing footage. This is because every frame contains more pixels than you would receive with a 1080p HD security camera. So the details won’t deteriorate as quickly as you zoom in further and further, which means you have a much better chance to capture the specific evidence you require. Every security camera in this bundle also uses a wide-angle lens that provides an expansive field-of-view.

Full-color video, even at night: With most security cameras there is usually an automatic shift from full color to black and white when lighting conditions change at night. This is not the case for Lorex bullet security cameras. They feature our revolutionary Color Night Vision (CNV) technology. This feature will:

► Produce full-color video, even in low-light conditions*

► Provide a further level of detail (the color of clothes or cars, for example)

► Add increased contrast for easier detection and recognition of people and objects

*Please note that ambient lighting is needed for full-color night vision. The image will typically switch to black and white infrared in total darkness to ensure maximum quality night vision.

Lorex Secure Mobile App: This 4K security camera system is designed for use with the innovative Lorex Secure app for your mobile device. Using this app, you will be able to securely view your security cameras from virtually anywhere in the world, keep track of all motion activity with easy-to-read timelines, and receive push notifications for motion-triggered events. You will also be able to turn a camera on and off anytime you wish (a first for NVR security systems) using the new privacy feature.

Heavy-Duty Security Grade Hard Drive: The built-in 2TB security certified hard drive within your NVR will safely store weeks of uninterrupted security footage. Choose to record at a lower resolution or program scheduled recording times for longer record times. The motion-triggered recording option can save even more storage by recording only when movement is detected.

ECS is an Authorized Lorex Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya ADI Licensing is going End of Sale (EOS)

End of Sale Notice

Notification Date: February 4th, 2019

Effective Date: June 10th, June 2019

Subject: End of Sale IP Office Pre R10 Licenses: Including R6, R7, R8, R9.0, R9.1 & older releases

Summary:

Effective June 10, 2019 Avaya will End the Sale of IP Office Pre-Release 10 software licenses. Last orders for Pre-R10 codes must be in order status by June 10, 2019. These releases are no longer supported through Avaya. Customers may upgrade to supported releases R10.1 and R11.x

It is recommended that customers upgrade to the latest release R11.x or Avaya Powered By IP Office for the added value provided with these solutions. A promotional offer will be available to assist customers with making this transition to update their systems or move to the Avaya Powered By IP Office solution. Refer to the Migration Strategy section in this document.

Avaya reserves the right to manage and/or limit order quantities, substitute like materials, or to cancel orders prior to the End of Sale dates in this notice. If such an action is required, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.

Avaya is not responsible for any support or maintenance commitments made by Avaya Business Partners or service providers that are outside of Avaya maintenance or service (IPOSS) contractual support.

ADI licensing move, re-hosting and license swaps will NOT be available after March 29, 2019 (unless necessary to support an upgrade to R11 or via a support ticket under Avaya maintenance support)

Products running Pre-R10 software are not supported for software Avaya technical support or software repairs; customers are required to be running the currently supported R10.1 or R11.x.

Avaya will provide support only for the two most current major releases for IP Office, Release 10.1 and Release 11.x .

Service Pack Support will be provided for R10.1 and R11.x ONLY

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office 2019

Simplify the way communications and collaboration works at your business.

Move from being just connected to being truly productive, with tools that let your people take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.

Key Capabilities at a Glance

♦ Flexible Deployment: In the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other when the time is right for you.

♦ All-in-one Communications and Collaboration: The Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

♦ Cost saving applications: built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging streamline support and reduce monthly costs.

♦ Complete mobility solutions: Whether your employees are on the road, working remotely, or just at a different location, IP Office’s intuitive tools and apps keeps them engaged, productive and reachable.

♦ Out-of-the-box applications integration: Embed communications in the applications you already have: Salesforce, Google, Microsoft Office 365 and Skype for Business.

♦ Distinctive Customer Contact: IP Office offers integrated voice, web chat, email, FAX and reporting capabilities that allow even the smallest contact center to support sophisticated and satisfying customer interactions.

♦ Piece of Mind: Highly reliable and secure, IP Office reduces security threats, toll fraud, and down-time through a hardened architecture that has been proven in more than 635,000 businesses.

♦ Scalability (5 to 3,000 Users): Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at up to 150 networked sites.

Turn-Key (Appliance) Editions

IP Office Basic Edition: Ideal for small and growing businesses, Basic Edition provides basic voice telephony and messaging, including voice mail, message to email conversion, call forwarding, audio conferencing, automated attendant and growth to 100 users.

IP Office Essential Edition: Builds on the Basic Edition by adding IP telephony and mobility features, including one-number access and dial by name / extension. Scales to over 350 users.

IP Office Preferred Edition: All the features of Basic and Essential Editions with integrated unified communications, including IM and presence, web collaboration, mobile access, video, and call recording. Integration with business applications along with a multi-channel contact center is also provided.

Software-Based Server Editions

IP Office Server Edition: Supporting up to 2,000 users and 32 locations in a single network, IP Office Server editions adds advanced features like Active Directory integration and centralized web-based administration.

IP Office Select: With support for the largest IP Office customers with up to 3,000 users and 150 networked locations, IP Office Select offers resiliency through a duplex server option and over 500 ports for audio and video conferencing.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

How to Choose a Video Surveillance System

Video Surveillance systems can deter criminals and help law enforcement quickly catch thieves.  Video Surveillance systems also improve the accountability of employees, help monitor productivity and may even reduce insurance premiums. The up-front costs of installing a Video Surveillance system can seem expensive, however the long-term payoff and peace of mind are well worth it.

Digital Video Recorder (DVR) -VS- Network Video Recorder (NVR) All Video Surveillance cameras require a video recorder to save/store the video footage they are recording. DVRs evolved from older VCR models, while NVRs represent the next step in the evolution of video recording technology. DVR’s use old technology Coaxial cabling.  NVR’s use New/Current technology CAT5e/CAT6 Ethernet/Network cabling. (the same cabling as computers, IP Phones, printers, etc.) NVR’s can record at much higher resolution than DVR’s.

Choosing Cameras:

► Resolution: This is one of the most important considerations when selecting a camera. For a sharper image, select a higher resolution/higher pixel count. (4K/8-Megapixel is very common today) In general, IP camera are going to provide much higher resolution (quality) than Analog cameras.

► Frame Rate: The higher the frame rate, the smoother the video. Video is a series of still images together in sequence to create a motion picture. The lower the frame rate, the less frequently a still is taken, which results in choppier footage. Real Time is typically considered as 30 frames per second (FPS).

► Models: There are different types of security cameras. Some of the most common are bullet cameras. Dome cameras are typically considered more aesthetically pleasing, while bullet cameras are considered more of a deterrent.

► Indoor/Outdoor: Some security cameras are produced specifically for indoors and shouldn’t be used outdoors. If you need cameras outside, obtain weatherproof (IP66 Rated) cameras.

► Lighting: several security cameras have the ability to capture video in low-light infrared, which enables them to capture clear footage in dark conditions. Low-Light cameras rely on infrared LED lights, which cover the dark area in infrared light.

► Audio: Audio recording is an option depending on the particular camera and the manufacturer. Some cameras pick up audio, others don’t. Some cameras enable two-way audio, so a person watching the camera on can communicate with persons in the camera’s field of vision.

Surveillance cameras that are hard-wired offer the greatest stability, since their power and video feed are both utilizing wires instead of battery or Wi-Fi. This means that they are great for areas with high signal interference or unstable connectivity. IP cameras are Power Over Ethernet (PoE), which means that they both draw power and feed video through the same CAT5e/CAT6 data wire, eliminating the need to run multiple wires (like with Analog cameras). When video is transmitted via wire, the file size and quality is significantly higher, all the way up to 4K.

Does the Video Surveillance system that you are considering require you to open any inbound ports on your firewall? The most secure Video Surveillance systems architecture will NOT require you to open any inbound ports on your firewall. We highly recommend against opening ports on your firewall, or, have a system integrator (like ECS) install a Firewall and program the settings for you.

Cloud Recording or Onsite Recording? A major factor in selecting a video surveillance system is whether your video will be recorded locally (NVR) or in the cloud.

Reasons why onsite recording may be a better fit:

► An onsite system will enable you to record higher resolution video.

► An onsite recording solution will enable you to store your video for longer.

► An onsite recording solution will not use your Internet bandwidth unless you are actively viewing video remotely. Cloud recording solutions will constantly use your bandwidth, even when you are not viewing the video remotely.

► An onsite recording solution will provide a better video streaming experience when viewing over your high-speed local area network.

► There are no recurring monthly fees associated with an onsite recording solution.

Analog or IP? There are many reasons for investing in an IP system over an Analog/Coax system. Here are a few:

► A digital (IP) format allows for more control and flexibility for video capture, recording, & playback

► A digital (IP) format allows for more efficient transmission of the video over the internet and to tablets and mobile phones.

► IP Cameras are capable of higher resolution for crisp video, image control and digital zoom.

► IP Cameras are easy to install with single CAT5e/CAT6 cable for both power and video

► IP cameras have intelligent features built-in, such as zoned motion sensing and privacy masking.

► IP systems can be updated with easy-to-apply software upgrades, extending the life of your investment.

Apps: Most Video Surveillance systems today are accessible on either Android or iOS devices. Many also offer web or viewing apps so you can log in from a desktop/laptop. The apps are important because they’re the main point of access to your Video Surveillance system. Make sure the system you purchase has an app available for how you want to view your system.  Make sure the app is easy to use.

ECS is a Video Surveillance System sales/Installation company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AvertX 8-Channel 4K Network Video Security System

AvertX 8-Channel 4K Video Security System w/4TB HDD, 2 4K and 4 4MP Cameras

Model: AVXKT6BPC08064T

Costco Item #: 1232395

Costco Price: $1,799.99 (Shipping & Handling Included)

Features:

► 8-Channel 4TB 4K Cloud Managed Network Video Recorder (NVR)

► 2 Outdoor-Rated 4K/8-Megapixel HD828 IP Autofocus Dome Cameras

► 4 Outdoor-Rated 2K/4-Megapixel HD420 IP Mini Bullet Cameras

► Secure and Intuitive Software Developed by AvertX in the US

► AvertX Cloud Subscription with Cloud Storage

AvertX Difference:

► Easy to use software developed by AvertX in the US

► Professional grade hardware

► Cloud-based access, clip archive and sharing, health monitoring and management tools

► No recurring subscription fee

► Cyber-secure architecture

► US-based Pro Team technical support

The AvertX Cloud: A Simple and Convenient Approach to Security

The AvertX Cloud enables powerful new management tools and features designed for convenience and cyber-security.

► Backup and archive video clips securely to the cloud

► Share video clips via email or a password protected URL

► Securely access your system without open router ports or QR codes that can be compromised

► Set up user accounts for family, employees, or law enforcement and instantly grant and revoke system access, all the way down to the individual camera level!

► Manage multiple recorders from a single account and a centralized web interface

► Receive automated software release notifications and easily keep your system up to date and safe from evolving cyber threats

► Monitor the health of your system and be notified instantly if a problem occurs

Thoughtfully Designed with Serious Security Needs in Mind: AvertX products are designed for users that rely on their video system for security, compliance, or managing their business. Wi-fi cameras and low-cost analog systems are suitable for some applications, but also have serious limitations. You need a professional quality system from AvertX built for performance and reliability if:

► You need more than a few cameras or a recording resolution that exceeds 1080p

► You need to identify faces or license plates at distances greater than 10 feet

► You are concerned about vandalism to your cameras

► Your business is in an industry with strict surveillance compliance requirements

► You need outdoor cameras to function in extreme cold and hot weather conditions

► You have limited Internet upload bandwidth

► You have wi-fi reliability issues

Future Proof Your Investment: Automated Software Updates: The most important part of your video security system investment is the software that powers it. AvertX is constantly developing the ProConnect platform, so you will benefit from new features, improved performance, and cybersecurity updates for years to come and without a hidden subscription fee. When a new update is released you are notified and can apply the update with a single click of a button.

Maximum Video Storage: Using large storage drives and smart compression for video files, AvertX ProConnect recorders have been optimized for an extended video retention period while delivering excellent image quality. AvertX commercial customers regularly report video retention periods exceeding 60 days and it is common for residential customers to achieve storage durations exceeding 90 days. 16 Channel ProConnect recorders include 4TB of surveillance-grade storage and may be upgraded to 16TB before shipping from the factory.

Smart Alerts: You don’t need to watch your cameras all day, the AvertX Cloud will let you know when something is wrong! Receive an email alert when cameras detect motion, when sensors are activated, when cameras are offline, or when your recorder is disconnected. Our powerful alert programming interface enables you to customize your notifications to meet your specific needs.

Cyber-Secure Architecture: Is your video system cyber-secure or is it creating a vulnerability at your home or business? Recently, many IP cameras and video recorders have been linked to widespread cyber-attacks. AvertX ProConnect software has been developed with cybersecurity as a priority.

ProConnect recorders automatically establish a trusted outbound connection with the AvertX Cloud for a hassle-free and secure networking experience; no open router ports or QR Codes that can be compromised.

AvertX Connect account login features 2-step authentication to keep your system safe even if your password is stolen.

The AvertX Cloud transmits all metadata over the Internet securely using military-grade encryption.

For more information about Cyber Security, visit avertx.com

More Options for Remote Viewing: AvertX software is designed for cross-platform compatibility with all industry-leading mobile and web browser platforms. The AvertX Web Client delivers a powerful user experience without installing software on your computer. Native mobile applications for iOS and Android devices provide access to the AvertX system while you are on the move. Our Apple TV app is a fast and easy way to view video from your living room or an inexpensive way to set up a monitoring station. Receive email alerts when your cameras detect motion and see the video with a single click!

Five-Star Pro Team Support: We have a professional to help you with every step of the process. Want to understand the AvertX Cloud difference? Call our PRO Team. Need help designing a system and selecting the right cameras? Call our PRO Team. Need help with setup? Call our PRO Team. Selecting and installing a system can be intimidating. Our PRO Team is here to help for the life of your system! Call us at 855-228-3789 with any questions or for a live product demo!

Fast and Easy Search and Export: Often the most frustrating part of owning a surveillance system is finding the video you need. Using AvertX’s exclusive Preview Search, you can find events with a visual difference before and after the event, like theft or vandalism, in a matter of seconds. Once you’ve found the video clip you need, all it takes is a few clicks to export to your AvertX Connect cloud account for secure storage or easy sharing via email.

Remote Controlled Motorized Autofocus Zoom Lens: Professionals choose motorized autofocus lenses because they make installation easier and allow you to adjust the zoom and focus after install without having to climb back up on a ladder or get back up on a roof. Autofocus technology is capable of focusing a camera better than the human eye, providing an ultra-crisp image. Notice a camera is out of focus while away from home or work? Simply click the autofocus button to refocus.

Superior Low Light Performance: For scenes in total darkness, the HD828 4K dome camera uses the latest high-intensity IR LED technologies for maximum visibility. Adaptive IR technology adjusts illumination levels as an object approaches to keep objects close to the camera from being overexposed and washed out. If you prefer a color image, the HD828 can capture color footage with minimal security lighting. Often, a porch light is enough.

Spectrum Vision True WDR: Spectrum Vision True WDR (wide dynamic range) compensates for uneven light conditions caused by shadows, sun glare, backlight and inconsistent lighting. Cameras with Digital WDR will show some improvement for these conditions but do not achieve optimum results. AvertX cameras with Spectrum Vision True WDR use multiple exposure technology that includes hardware and digital image processing. The result is superior video quality. See the Spectrum Vision True WDR video below for more information!

ECS is an AvertX Installer located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Pelco’s New GFC Pro 4K Cameras

The Pelco GFC Pro 4K Cameras feature robust Pelco-developed Pro firmware feature set that maximizes image quality, light sensitivity and much more to deliver amazing clarity.

Pelco GFC Pro 4K Cameras are offered in both Dome and Bullet versions

GFC Pro 4K Dome versions will be available in late November, and GFC Pro 4K Bullet versions will be available in December.

The GFC Pro 4K Cameras deliver compelling image quality and features that make them ideal for any business.

Key Features:

Category Leading Light Sensitivity & IR Illumination: Protect your business assets by identifying potential threats in low light situations, down to 0.2 lux at 30 FPS in color, or after nightfall in places where visible lighting is restricted or absent.

100dB True Wide Dynamic Range: Ideal for spaces with challenging lighting situations like casinos, ports, and commercial building lobbies. You can now accurately observe activity where bright light and dark areas are present within the same scene.

H.265 Video Coding & Pelco Smart Compression: Save bandwidth and storage costs.

Up to 4K/8MP Resolution at 30FPS: Perfect for high traffic or densely populated areas such as ports, arenas, schools, or any crowded public venue. With GFC Pro 4K resolution you can digitally zoom in tighter to accurately identify faces, license plates, or signs across a wider field of view.

ECS is an Authorized Pelco Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AVAYA Call Reporting for IP Office – Standard Reports

Avaya Call Reporting provides Cradle to Grave Call Reporting and Tracking through over 50 Standard Reports

Avaya Call Reporting Standard Reports

Account Code

♦ Account Code Summary

♦ Calls by Account Code

Agent

♦ Agent Calls & Summary

♦ Agent Inbound Calls & Summary

♦ Agent Outbound Calls & Summary

♦ Agent Summary by Group

♦ Agent Talking Summary

♦ Agent Transfer Summary

♦ Agent Voicemail Summary

♦ Event Sequence Calls by Agent

♦ Excessive (Event Type) by Agent

Call Direction

♦ Call Direction Summary

♦ Calls by Call Direction

Call Costing

♦ Agent Call Cost & Summary

♦ Roles Call Cost & Summary

Caller ID

♦ Calls by Caller ID

♦ Inbound Caller ID Summary

External Number

♦ Calls by External Party

♦ External Number Summary

Group

♦ Excessive (Event Type) by Group

♦ Group Abandoned Calls

♦ Group Event Summary

♦ Group Presented Calls

♦ Group Summary

♦ Group Summary by Agent

♦ Queued Calls by Group

♦ Queued Call Volume

♦ Queue Summary by Group

List of Calls

♦ 911 Calls

♦ Abandoned Calls

♦ Agent Calls

♦ Agent Inbound Calls

♦ Agent Outbound Calls

♦ Call Details

♦ Calls by Account Code

♦ Calls by Call Direction

♦ Calls by Caller ID

♦ Calls by External Party

♦ Conference Calls

♦ Event Sequence Call List

♦ Event Sequence Calls by Agent

♦ Excessive (Event Type) by Agent

♦ Excessive (Event Type) by Group

♦ Group Abandoned Calls

♦ Group Presented Calls

♦ Inbound Calls by Local Number

♦ Queued Calls by Group

Local Number

♦ Inbound Calls by Local Number

♦ Local Number Inbound Summary

Time Interval

♦ Agent Call Volume

♦ Inbound Call Performance

♦ Inbound Call Summary

♦ Lost Call Summary

♦ Outbound Call Summary

♦ Inbound Call Service Level

Trunk

♦ Trunk Usage by Time

♦ Trunk Usage Summary

Tag

♦ Tag Summary

No Tag

♦ Basic System Totals

♦ Cradle to Grave

Add-on License Reports

Available with Recording Library

♦ Agent Scorecard Summary

♦ Group Scorecard Summary

♦ Scores by Agent

♦ Scores by Group

Available with Agent Dashboards

♦ Agent Reason Code Report

♦ Agent Reason Code Trace

♦ Reason Code Report

♦ Agent Reason Code by Time

♦ Time of Day Reason Code

Available with Realtime

♦ Agent Realtime Feature Trace

♦ Agent Time Card

♦ Group Summary by Agent

♦ Agent Performance Summary

♦ Agent Summary by Group

Avaya Call Reporting is supported by Avaya IP Office 10.0 and above!

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AVAYA Call Reporting for IP Office

The Knowledge to understand what happens with every call.

Avaya Call Reporting helps you manage your phone system and business with ease and confidence.

Cradle to Grave Call Reporting and Tracking is presented through over 50 Standard Reports.

Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.

Realtime Agent Seat & Agent Dashboards enhance IP Office Hunt Groups and deliver Visual Call Management with Wallboards and customized Agent Dashboard displays.

Standard Reports: Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.

Custom Reports: With Custom Reports you can create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements

Recording Library: Recording Library easily integrates with IP Office Voicemail Pro and cradle to grave reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable retention policies determine how long recordings are kept, and allow storage throughout your network.

Agent Dashboards: Agent Dashboards improve agent productivity and visibility through widgets and account/reason codes. Widgets allow agents to govern themselves and add value to their calls.

Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.

Realtime: Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying current statistics. Wallboards are easy to implement with pre-built templates and can be customized, including setting alerts and trigger thresholds.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AVAYA J139 IP Phone

The Avaya J139 is a Cost-Effective, Entry-Level IP Phone

The J139 is a Multi-Line IP Phone with four Red/Green LED’s around the Color Display, Its designed for business workers that only need the most frequently used features

The J139 provides a new level of simplicity in using features like Hold, Transfer, Conference, Forward, and Call Park / Un-Park

Minimum Platform Support:

♦ Avaya Aura Platform 6.3 FP4

♦ Avaya IP Office R11.0

Features and Benefits:

♦ High Definition Audio

♦ Simplified Call Control on the Display using Softkeys

♦ Visual Cues that Accelerate Operation via 4 Dual-Color Red/Green LED Buttons

♦ Secondary Gigabit Ethernet port for a PC

♦ Handset has Built-In Volume Boost

♦ Accommodates Advanced UC Solutions through Session Initiation Protocol (SIP)

♦ Reduced Energy Consumption & Lower Costs through PoE Class-1 design with “Sleep Mode”.

Specifications:

♦ SIP Protocol Support

♦ Standards-Based Codec Support; G.711, G.726, G.729A/B, G.722, Opus1

♦ Configurable via Web Interface

♦ Support for TLS/SRTP for Encryption 2,3

♦ Recent Call Log (IP Office = 100 entries) (Aura Contact List =250 entries)

♦ 2.8” (Diagonal) Color Display – 320 x 240 Pixels

♦ 4 Context Sensitive Soft Keys

♦ Hard Buttons for Phone, Messages, Contacts, History, Home, Navigation Cluster, Headset, Speaker, Volume, & Mute

♦ LEDs for Speaker, Mute, Headset, Message, History

♦ Wideband Audio in Handset and Wired Headset

♦ Full Duplex Speakerphone & Handset

♦ Ergonomic Hearing Aid Compatible Handset supports TTD Acoustic Coupler

♦ Message Waiting Indicator

♦ Mute Button with Optional Mute Alerting

♦ Rich, Classic, Alternate, and Downloadable Ringtone Options

♦ Dual-Position Desk-Stand or OPTIONAL Wall-Mount Stand

♦ Gigabit Ethernet (10/100/1000) Line Interface

♦ Second Ethernet Interface 10/100/1000 Mbps

♦ PoE Class (IEEE 802.3af) registers as Class 1 Device and Supports 802.3az

OPTIONAL AC to 5-Volt Power Supply

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.