Avaya IP Office Support Services (IPOSS)

Beginning with the launch of IP Office R10.0, IPOSS is REQUIRED for all sales of Server Edition, Select, & IP Office Contact Center (IPOCC).

IPOSS is OPTIONAL for IP500 V2 systems with the exception of an SCN/Networked environment.

R9.1 & R10 are the “Eligible IP Office Software Releases” to purchase IPOSS coverage

Older releases MUST be upgraded prior to IPOSS purchase, but after they are under IPOSS coverage, they can remain on the same release as long as the IPOSS is renewed on time and that release is not “End of Services Support” (EoSS).

Systems that do not have IPOSS renewed on time will need to purchase a product upgrade to purchase IPOSS.

IPOSS’ real-time customer account and Sold-To creation has been a popular feature, and Avaya is integrating it into the product licensing process to speed customer onboarding.

The IPOSS ordering process is being centralized into Avaya One Source, including integration of Token ordering features. This enables any type of IPOSS coverage to be ordered for the system in a single motion, including Contact Center coverage.

IPOSS Renewals are now enabled in Avaya One Source Renewals configurator (A1SR).

With IP Office R10 licensing in PLDS, business partners will now have a single licensing method.

IP Office systems covered under an active IPOSS contract will be entitled to no charge upgrade licenses per the terms and conditions of their IPOSS support contract (installation not included).

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

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