Avaya IP Office Select – Overview

Powerful Team and Customer Engagement, Enterprise-Grade Scalability and Resiliency for Mid-Size Businesses.

Overview: As your midsize business grows, so does your need for more sophisticated and powerful communications, enabling your teams to engage anywhere in more productive and efficient ways and elevating customer engagement to more satisfying levels.

You’ll want a solution that expands easily and cost-effectively where and when you need it to. That offers rock-solid reliability and security. A system that allows you to deliver all that without putting your limited IT resources to the test.

Introducing Avaya IP Office Select!

Capabilities: Scale Bold New Heights With Select, Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at a single location and across 150 networked sites. Give all users Avaya’s most powerful unified communications and mobility apps to keep everyone connected and productive wherever they happen to be working. Avaya has doubled the capacity of the built-in audio conferencing bridge to 512 channels. In addition, you can record the calls for up to 500 customer service agents to help deliver the best customer engagement.

Management Made Easy: Simplified administration is the cornerstone of Avaya IP Office Select. From an intuitive web-based interface, the system administrator can access accounts for all users on a single site or across up to 150 locations. Also, Avaya IP Office Select holds all common licenses centrally, making it easier to adapt to changes in user sizes at your locations while maximizing your investment.

Further simplify administration through synchronization with your LDAP directory. The synchronization can be on-demand or as a scheduled task, and can be used to add, edit, and delete users. Fields that can be synchronized from LDAP include Name, Full Name, Extension, and E-mail address.

The Highest Uptime: Midsize businesses demand reliability, and Avaya IP Office Select delivers. Not only can an entire location failover to the secondary server, but customizable groups or even single extensions can be configured to failover to any location within the system.

In the event of a system outage, the IP phones with active calls stay connected, while idle IP phones simply re-register to the designated failover server. Voice messaging is also critical to many businesses, Avaya IP Office Select can be configured as an active-active configuration, providing load balancing between the two servers and full resiliency in case one of the servers becomes unavailable.

Do you want to deploy in a virtualized environment? Avaya IP Office Select supports VMware HA, an option that provides a virtual standby primary server that protects against system failures.

Powerful Conferencing – Built-in:

Built-in “meet-me” conferencing means all users can host their own password-protected conference bridge to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.

Integrated Collaboration: Effective team engagement goes beyond voice. The ability to share and view documents together in real time with the built-in Avaya Web Collaboration interface takes audio conferences to the next level for faster decision making. The meeting host can even schedule the call and Avaya IP Office Select will remind participants when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.

Connect While on the Go: Extend office phones to Apple iPhone and Android smartphones. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an e-mail is all it takes to download, install, and configure the application on smartphones.

The Productive Home Office: Turn home phones (or any other phone) into office phones with the click of a button in a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. Control conferences and record calls with a single click. All with no end-user software to install or maintain.

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