If you are always on the road, then you know the challenges of missed calls, phone tag, languishing voice messages, delays in decision making and frustrated customers. You know about the real possibility of a missed transaction and lost revenue.
Equipped with Avaya IP Office Mobile Twinning, you never need to miss an important customer call or a question from someone in the office. And you’ll be able to give customers just a single phone number, your office number, where you can be reached regardless of your location. Personal mobile phone numbers never need to be given out, but all calls ring simultaneously on your desk telephone and your mobile telephone. So if you are at your desk or on your mobile telephone, you’ll get the call. With IP Office Mobile Twinning you maintain the agility that gives you an edge over competitors. Decision-making will be sped-up, quick responses to customers and colleagues will be enabled, and Mobile Twinning will help to ensure that deals close faster with this real-time connection.
Mobile Twinning allows a primary extension and a secondary number (mobile phone number) to operate together as a single telephone, when a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring.
The following types of calls are eligible for Mobile Twinning:
• Any Internal Call on a Call Appearance Button
• Internal or External Calls Transferred to your Extension
• Direct Calls to your Extension
• Hunt Group Calls
• Calls Forwarded from another Extension
And the best part about Mobile Twinning is that it’s FREE. That’s right it comes as a STANDARD FEATURE on IP Office.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com