AVAYA Call Reporting for IP Office

AVAYA Call Reporting for IP Office makes it easy to understand what happens with every call.

Cradle to Grave Call Reporting and Tracking is presented through over 50 STANDARD Reports.

Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.

Realtime Agent Seat & Agent Dashboards enhance IP Office Hunt Groups and deliver Visual Call Management with Wallboards & Customized Agent Dashboard Displays.

Standard Reports: Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.

Custom Reports: Custom Reports allow you to create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.

Recording Library: Recording Library easily integrates with IP Office Preferred Edition/Voicemail Pro and Cradle to Grave Reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable Retention Policies determine how long recordings are kept, and allow storage throughout your network

Agent Dashboards: Agent Dashboards improve agent productivity and visibility through widgets and account/reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.

Realtime: Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, On-Hold or Missed, along with In-Progress Agent, Group or Extension Calls with Wallboards displaying current statistics. Wallboards are easy to implement with Pre-Built Templates and can be customized, including setting Alerts and Trigger Thresholds.

Add-On License Reports

Available Add-On Licenses with Recording Library

♦ Agent Scorecard Summary

♦ Group Scorecard Summary

♦ Scores by Agent

♦ Scores by Group

Available Add-On Licenses with Agent Dashboards

♦ Agent Reason Code Report

♦ Agent Reason Code Trace

♦ Reason Code Report

♦ Agent Reason Code by Time

♦ Time of Day Reason Code

Available Add-On Licenses with Realtime

♦ Agent Realtime Feature Trace

♦ Agent Time Card

♦ Group Summary by Agent

♦ Agent Performance Summary

♦ Agent Summary by Group

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

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