70% of Business Callers are put on hold

60% of Callers put on “SILENT” hold Hang Up!

30% of First-Time Callers Who Hang-Up, Do Not Call back!

With your callers waiting on hold, you have their undivided attention. This makes your on-hold into a very powerful marketing tool.

Taking control of your on-hold environment lets you decide what your callers hear. A professional on hold marketing program will engage the listener, effectively shorten the perceived wait time, and allow you the perfect opportunity to connect with callers to share information. The caller can be educated about your organization resulting in a more enhanced and beneficial time for both the caller and you.

From music that appeals to your callers to creatively written advertising messages read by professional voice-over announcers, On-Hold Concepts will show you how to unleash the marketing power of your on-hold.

The Facts:

♦ Callers with SILENCE-ON-HOLD will abandon their calls in less than one minute; 90% hang up within 40 seconds.

♦ Callers with MUSIC-ON-HOLD will stay on the line 30 seconds longer than with only silence.

♦ Callers with INFORMATION-ON-HOLD will stay on the line for up to 3 minutes longer.

The benefits of working with On-Hold Concepts:

♦ Your on-hold service will include all content elements: copywriting, voice talent, music licensing.

♦ Choose the type and genre of music that you feel best represents your organization.

♦ We set-up and maintain your new advertising tool and provide updates of fresh copy and music.

♦ You will be assigned a personal account manager to monitor and do all the work for you.

♦ Professionally voiced and produced on-hold advertising messages reinforce your branding, and present a polished image.

Put your best foot forward from the beginning!

With all of the advertising dollars that you spend to get someone to call, it just makes good sense that they get a great first impression and don’t hang-up.

On-Hold Concepts




ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Comments are closed.