What is sound masking?

What is sound masking?
Sound masking is the technology we use to achieve speech privacy for a specific area that is plagued by distraction and discomfort.  This is done by adding neutral noise to the background so as to render the distracting noise powerless.

What are the benefits of sound masking?
Now it’s time to discuss speech privacy.  If I know you’re talking, can even hear you, but can’t understand what you’re saying, then I am experiencing speech privacy (and so are you!). 

The reason speech privacy is important is twofold:
• privacy
• productivity

How does sound masking work?
Adding noise to unwanted noise seems counter-intuitive, doesn’t it?  The logic is that the white noise employed is non-repetitious broad band sound.  There is no natural pattern, but rather sound at all frequencies.  The magic happens when these sounds fill in the spectrum, so that workers, patients, and anyone can tune it all out.

In hospitals, this means more relaxed and better-rested patients; in the government and military world, this means private conversations; and in the workplace, this means a less stressed and more focused environment for maximum employee engagement.


Avaya IP Office – Essential Edition

The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution.

Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition provide the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

One Number Access – Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

Dial By Name/Extension – Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

Automated-Attendants – Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

• IP PBX Functionality
• System Networking
• Ad hoc Conferencing
• Call Twinning to Mobile
• Basic Embedded Voicemail
• Hunt Groups/ACD

Capacities (Single Site):
• Endpoints – 384
• Trunks – 240
• Auto-Attendant – 40
• SIP Channels – 128
• H.323 (Multi-site Networking) – 128
• T1/PRI (Circuits) – 8
• Analog – 32
• Networked Locations – 32
• Total Networked Users – 1,000

• H.323
• Avaya Digital
• Analog

Off the Shelf Apps for IP Office from Computer Instruments

Computer Instruments has multiple Off the Shelf applications that fit and integrate seamlessly with Avaya’s IP Office. 

Many of Computer Instruments’ Off the Shelf applications don’t require special skills or training to manage or configure. With over 30 off-the-shelf applications they are ready to go with a minimum of startup effort.  Computer Instruments’ Off the Shelf solutions are designed specifically for the IP Office environment and for customers who seek to look and act like the fortune 500 regardless of their size, or budget.  Being a small or a mid-market business does not mean you can’t have a platinum level of customer service and satisfaction.  

Available Apps:
Appointment Reminder
Lab Results
Prescription Refill
Community Notification
Homework Hotline
Speaker Phone Paging
Office locator
Customer Survey
Collection applications
Pay by Phone
Balance Inquiry
Agent Survey
ASR Name Dialer
Call-Back Messaging
Form Filler / Data Locator
Zip Code Locator

Think Outside the Box!
Even though some applications may appear to be specific to an industry, people are looking outside the box to meet the challenge.  Appointment Reminder is a good example.  Once used just for healthcare it is now used by restaurants, spas, hair salons and more.

Increase Revenue; Reduce Cost and Improve Customer Satisfaction!
eVP is a fast, simple and cost-effective solution for managing all your self-service resources.  It has a powerful IVR tool-kit with an intuitive and easy to use graphic user interface which means no special skills are required to master configuration responsibilities.

It gives you the ability to change caller experiences in real time without restarting services. On-demand announcements, menus, forms and database resources are easily handled with existing resources.  Perhaps most important is it gives you total control of your caller’s experiences and delivers useful self-service options as needed.


Avaya IP Office – Seamless Collaboration for Voice, Video, & Mobile on any device

Avaya IP Office provides Seamless Collaboration for Voice, Video, & Mobile on ANY device!

Change the way your mobile, distributed workforce collaborates. You can deliver an engaging experience for voice, video, and mobility on virtually any device. The Avaya IP Office is simple enough to run on an appliance, yet powerful enough to support 2,000 users with virtualized software.

Avaya IP Office is Easy to use, Easy to manage, and is an Exceptional value.

Flexible Configurations:
Choose an IP Office configuration that matches your telephone system objectives, from a simple appliance to virtualized software in your data center, with options in between.

Avaya is committed to providing you with the technology and choices you deserve. Avaya channel partners bring you local providers with the proven expertise to recommend and deliver the most effective, innovative solutions and services to meet your business needs.

When you trust an Avaya Connect Partner, you can be sure you’re getting the best possible experience and the most advanced tools. Here’s what you can count on with Avaya:
• Award-winning technology with a reputation for reliability
• The best partner for your business, based on proven capability and satisfaction
• A superior experience, from flexible solutions and world-class technology, with comprehensive support

Enjoy the award-winning, flexible solutions and world-class customer support that only Avaya channel partners can offer.

ECS “IS” Your Voice/Data Services Company in Washington & Oregon

Technology plays a critical role in your business whether it is small, medium, or large.

To be profitable and competitive, your company must leverage the power of today’s communication technologies.  With technology constantly changing and evolving, your company needs to partner with service providers who can design, build, improve, and maintain your voice and data network.

ECS has the expertise, training and experience to install and maintain the essential communications systems that keep your business running, improve your business processes, and save you money.

If you need telephones, local (LAN) or wide area (WAN) networking, wireless (WiFi), voice mail, Voice over IP, cabling installation, service, or help planning and implementing your business communication system, ECS is your single-source communication solution provider.  We are big enough to handle the most complex technology solutions, yet small enough to provide you with personal service.

ECS is your Carrier Services Advisor, Consultant, & Management Company

At ECS, our Priority is to provide our customers with the best possible services at the lowest possible prices. 

The carrier’s main objective is the sale of additional products and services, and to increase monthly billing.

ECS is committed to reducing our customer’s costs and securing services that nurture growth and support increased profitability.  When budgets are tight, we help our customers reduce their costs.  When our customers are growing, they turn to ECS to expand their services and infrastructure in the most cost efficient manner.

As a Business Owner/Manager;
You want
•Services that fit your needs, but your needs are constantly evolving.
•A network capable of expansion, but design requires expertise.
•To quickly examine options, but variables are daunting.
•Seamless implementation, but don’t have the resources to make that happen.

ECS can add value and solve your problems, as we know the carrier services industry
•Your voice/data carrier needs are accurately assessed by ECS
•We customize networks with your current and future needs in mind.
•Our relationships with carriers and our knowledge of new technology enable us to quickly determine the best service for you, saving you valuable time.
•We present you with multiple options and quotes so you can decide with confidence.
•You relax as ECS oversees installation of new services and all administrative work.

Low Voltage Cabling by ECS

Whether you need to create networks in a new facility, new rooms or relocate existing cabling, ECS can provide skilled technicians to plan and implement all your cabling needs.

ECS provides turnkey cabling solutions, including planning, installation, migration, and maintenance.

Our cabling services include:

  • Planning and installing low-voltage voice/data cabling
  • Relocating and re-installing data and voice equipment, along with your IT infrastructure.
  • Professional installation and configuration of VoIP and traditional phone systems.
  • Complete LAN wiring services for Ethernet networks.
  • Hard wire structure and secure wireless access points for broadband quality wireless Internet.
  • Testing, troubleshooting, maintenance and upgrades of all cabling.

We sell, install, configure and provide maintenance for:

  • Voice and Data Cabling
  • Network Data Cabling
  • CCTV Cabling
  • Business and Multi-line Telephone Cabling
  • Network Topology Engineering
  • Wireless Access Point Cabling
  • Structure wiring solutions for Cat3, Cat5, Cat5e, Cat6 and Cat6e
  • Paging Systems Wiring
  • Data/Server Cabinet Overhauls
  • Coax Cabling and Installation
  • Copper Splicing
  • Fiber Optic Cable Installation – Single-Mode & Multi-Mode
  • Fiber Optic Fusion and Mechanical Splicing
  • Fiber Optic Termination and Testing Services
  • MDF and IDF Installations
  • Low Voltage De-Installation


Are you considering a new Telephone System this Spring/Summer ?

There are a lot of reasons to consider a new Telephone System now, the technology has never been better, there are some real advantages to upgrading your voice and data networks, like cost savings through new technology.

There are some excellent values to be had in the marketplace right now through manufacturer promotions, etc.

A lot of our customers are upgrading to add the capability to migrate to SIP Trunks (cloud-based dial-tone) that connects to their existing IP Office systems.  SIP Trunks typically mean about 40-60% in Cost Savings.

Fax to Email
A lot of our customers are replacing their old analog fax machines with WebFax.  Webfax delivers faxes to your email inbox.  WebFax has a client that you install on your PC so you can fax out-bound from your desktop.  Analog fax lines are $25.00 to $40.00 per month.  A WebFax account is $4.00 per month.

World Class Support

ECS provides IT & Networking solutions that assist customers in managing costs, personnel, and processes associated with the technology requirements of their business.

We understand that each engagement is unique and collaborate with customers to develop a solution and project approach that fits their needs. ECS is committed to ensuring that your network is operating efficiently & securely!

Consultation & Design
A successful network is the result of diligent research and analysis that leads to an effective overall design. Our System Engineers evaluate your needs and present objective recommendations to meet or exceed your specific requirements.

We strive to help our clients achieve the flexibility required to adapt to changing business conditions and new opportunities. We consult with our clients to better understand their needs and to ultimately define the most economic path to reach established goals.

Project Management & Deployment
Each project is managed by an experienced IT/Networking professional, with primary responsibility to ensure that the needs of the client are met, the project is completed on time, & on budget.

Our highly trained staff has extensive experience in implementing best-of-breed solutions to meet our customers’ core commitments and long-range strategies. ECS utilizes proven processes and methodologies to ensure a smooth transition and seamless integration.

Ongoing Support
At ECS we assist our customers with managing and operating their networks to maintain optimum uptime and performance. We guide customers through periodic comprehensive reviews to evaluate potential upgrades, maintenance, and issue resolution.

We offer training from basic desktop client to advanced IT & Networking administration. One call provides instant access to ECS’ extensive network support team.

ECS Sub-Contracts for installation and/or service work in WA & OR

ECS is a Voice/Data services company located in Seattle, WA & Portland, OR. We sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.