Xima Improves Tracking & Handling of Support Requests

In order to improve tracking and handling of support requests, Xima Support has implemented a new system to submit tickets. There is now a button on the Support website, “Submit a Ticket”.

This will open up a window where you enter in some basic contact information, a brief description of the problem you’re having and the Chronicall serial key for the account.

This new process will streamline the way Support receives, handles, and can lookup information about tickets submitted to them to improve response time and efficiency.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

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