Avaya offers solutions from pure premises deployments, to pure cloud deployments
The communications industry has changed dramatically over the past 5-years, thanks to the proliferation of cloud-based applications, web conferencing and the Internet of Things.
As the IT landscape has evolved, so has Avaya IP Office. As with most customers, the communications platform they rolled out several years ago continues to operate with the performance they rely on, while business and customers have changed dramatically in a very short time.
Now with the introduction of the Avaya Equinox client to the midmarket, users can collaborate anywhere from any device, across any channel. New Avaya Vantage and J100 Series phones also provide refreshed devices for migration opportunities.
Instant communications & collaboration is now a must-have for enabling employees and making fast business decisions. Winning business means serving customers in the way they want to be served, and faster than competitors can.
By modernizing the communications infrastructure, connecting any employee, anywhere, means improving customer service and reducing costs. Additional benefits can translate into increases in revenue and profits.
Enhanced Collaboration
► With R11 the Avaya Equinox client is supported in IP Office as a soft phone and provides outstanding mobility. Persistent Messaging is delivered via Spaces with presence through the IP Office core. Optional subscriptions are available via Avaya Equinox Meetings Online for multi-party audio / video / web conferencing.
► For ease of use and an enhanced user experience, the new IP Office Web Client is a WebRTC browser-based client that facilitates audio, video, Instant Messaging and Presence based collaboration between users in either a Chrome browser (Windows or macOS) or as a standalone Windows client.
► R11 supports the new J169 and J179 IP phones, transforming the desktop communications experience with a dynamic user interface and ergonomic design. The Avaya Vantage Device also comes to the midmarket with R11.
► Media Manager will now be the primary recording / archiving solution. Media Manager search capabilities are improved for both the Administrator and User with R11.
Call Reporting and Tracking
► Avaya Call Reporting helps customers manage their phone system and business with ease and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard reports.
► Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.
► Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.
► Delivers comprehensive call reporting without a deploying a complete contact center solution.
Ease of Doing Business
► There have been significant advancements in security and resiliency, particularly for those that are interested in moving to cloud deployments. Avaya has simplified deployments with new configuration wizards to ease installation complexity and install time.
► Avaya offers solutions from pure premises deployments, to pure cloud deployments. This provides flexibility for customers to start with a premise-based solution, move to cloud as a resiliency option, or start in cloud and have resiliency on premises. As an added benefit, customers who are familiar and accustomed to analog line appearances, as with a key system, may now deploy SIP trunks and program line appearance buttons on their phones. SIP Line Appearance is supported on Essential Edition, Server Edition, Select and Powered By solutions. This makes it easier to migrate smaller businesses from Basic Edition to SIP trunked systems while preserving their user experience and business processes.
Stronger Resiliency and Security
► IP Office provides high-availability and stronger security without high costs and complexity. Customer locations may have automatic backup, active calls stay connected, no idle hardware needed.
► R11 introduces WebRTC Gateway resiliency with IP Office Select; providing High Availability to WebRTC users.
Simplified Installation, Administration and Support
► R11 contains features aimed at faster and easier installations. New installation wizards for small IP systems reduce the time and effort for deploying systems & revising system configurations.
► Cloud Operations Manager (COM) provides multi-customer management capability via a single unified management portal capable of management and administration of up to 3,000 IP Office nodes and 1,000 customer instances. The tool is focused on cloud deployments and may also be used with Server Edition and IP Office Select deployments.
ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.