The real value of an Avaya IP Office solution is how it helps you build your business.
Simple techniques like keeping your existing phones (if you are moving from an older Avaya system) and using the wiring already in your business can dramatically reduce the cost of upgrading to a new Avaya IP Office solution. But that’s just the start of how you can benefit financially.
Today, scores of companies around the world are relying on Avaya IP Office to improve communications, save money, and improve the way they do business.
Here are just a few examples:
• An online retailer of custom clothing (printed designs on shirts, jackets, etc.) discovered that its old communications solution was not making it easy for customers to get to their preferred sales representative quickly enough. Intelligent call routing on an Avaya IP Office solution—faster and more accurate—helped generate a 15 percent increase in sales.
• A financial services company with offices in New York and San Francisco discovered that it was frustrating customers by “double-screening” them (asking for basic identifying information over and over) and also losing deals if callers were not instantly connected to a sales representative. By using Avaya IP Office to set up a formal contact center and also have incoming calls ring simultaneously on a sales rep’s mobile phone, it was able to save deals that were being lost. It cut costs so much—by eliminating the need for separate fax lines and other services, that its Avaya IP Office solution paid for itself within a year.
• An active veterinary clinic and dog grooming service is using its Avaya IP Office solution in a new mobile veterinary practice: making house calls using vans equipped with examination tables, medications and Avaya IP Office phones. In effect, the mobile clinics become another extension of the office phone system making it easy to communicate with doctors back at the clinic. In addition, the practice estimates that its Avaya IP Office solution made it unnecessary to hire five to eight additional people to handle an increased volume of business, translating into annual savings of over $200,000 a year.
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Look at what your business needs
Avaya IP Office isn’t just about streamlining communications, it’s about helping you address your biggest business challenges:
• Increasing sales
• Creating better customer experiences
• Lowering costs
Think about your biggest business challenges. Look at how other companies are benefiting from Avaya IP Office. ECS can help match your business challenges to specific Avaya IP Office capabilities.