Enterprise-grade Features Catered to SMBs
Smaller organizations have the same communications needs as larger enterprises. Often entry-level IP PBXs for smaller businesses include popular calling features like Caller ID, Call Hold, Call Forward, voicemail, etc., but require additional license fees for more advanced features like auto attendant and IVR. IVR capability comes standard with any UCM6100 series model and is not that sold as add-on module as with other vendor offerings. This provides a significant savings of up to several thousands of dollars. The UCM6100 series has a large 4 Gigabit Flash memory to accommodate features and storage of voice mails, auto attendant, IVR, music on hold, call recordings, etc.
No Licensing or Recurring Fees/Includes Lifetime Firmware Updates
Most IP PBX vendors charge annual license fees for advanced features like IVR. These additional fees are often the determining factor on whether an SMB can afford an on-site PBX. The UCM6100 series has no licensing or recurring fees – a key differentiating factor against other marketplace solutions. All hardware, software features and functions are included. When Grandstream releases firmware updates for the UCM6100 series, those updates are available at no charge for the life of the system.
Auto Discovery of SIP Endpoints & Zero-Configuration Provisioning
Installation and set-up of the UCM6100 series IP PBX is handled with a few clicks of the mouse and minimal manual operation. With no advanced technology degree required, this plug and play phone system incorporates Auto Discovery of SIP endpoints (ATAs, videophones, IP phones, video cameras etc.) that once the device is connected, the system automatically registers the device. Zero configuration provisioning means adding phones or office locations after initial installation is simply handled using the intuitive Web user Interface (UI). For ongoing maintenance and administration, those duties can be handled either internally by staff members or remotely by a systems integrator partner without having to physically visit the office location.
Video Calling and Physical Surveillance Applications
Save time, improve decision-making and reduce travel expenses with real-time video calling. As easy as making a phone call, use a desktop videophone to communicate visually with your customers and employees. For physical security applications, the UCM6100 series integrates and registers any SIP-compliant door access or video surveillance camera for a comprehensive surveillance solution that sends alerts and can be monitored from anywhere.
Mobility Features
As businesses add mobility-based applications for further productivity gains, the UCM6100 series starts SMBs on that journey. Grandstream’s IP PBX appliance adds several mobility-based features to help businesses with single or multi-locations around the globe to take that initial step. Not all SMBs require a comprehensive set of mobility features at the onset. To help small businesses get started, the UCM6100 series supports extension dialing over worldwide locations and can register a user’s smartphone or laptop as an extension on the PBX so that device can make and receive calls wherever the user goes. Users can access important business files remotely; such as call recordings, call detail records (CDR) and voicemail and fax through email forwarding. The UCM6100 series also allows SMBs to monitor their physical business location through live video feeds and receive alerts/notifications from their surveillance cameras on nearly any device that has an Internet connection.
Low Capital Investment and Ongoing Operating Costs
Purchasing an on-site IP PBX can be a more cost-effective solution over time. While the initial investment may be slightly higher than a hosted VoIP solution, factoring the yearly recurring costs of a hosted solution is something that an on-site solution does not require. As a business grows and adds users or applications like video surveillance all that is required is the purchase of SIP phones and cameras. Overall, using an IP PBX with SIP Trunking helps to reduce monthly phone bills, especially long distance charges, by allowing businesses to connect with lower cost VoIP providers.
ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.