ECS Overview

Efficient Communication Solutions, Inc. (ECS) is a locally owned Avaya Business Partner that sells, installs, and services Avaya business phone systems in Washington and Oregon.

ECS has been certified by Avaya as a Small & Medium Enterprise (SME) Expert Business Partner.

In today’s business environment ECS can coordinate installations anywhere in the United States. 80% of our installations are in the greater Seattle, WA & Portland, OR metro areas, but because many of our clients have offices outside of our service area we partner with other Avaya Business Partners across the country. We only contract with certified Avaya installers and business partners that have the same standards we have in customer service and customer satisfaction.

In order to earn the status of Emerald Level Business Partner, Avaya requires a 90% “random” customer satisfaction rating and we must deal exclusively with Avaya products. Random means that Avaya contacts 100 random customers of ours each quarter and asks a series of questions pertaining to their experience with us and a MINIMUM of 90% of those customers rate us good or excellent in all categories. These are not customer we “cherry pick” and ask them to call. We register every system we sell with Avaya and THEY pick the customers to contact. Our most recent survey reflected an industry leading 94% customer satisfaction rating.

Make no mistake, we service our customers, period. We don’t leave until your system is operating at peak performance and programmed to your specific needs and requirements. We fully train all users and system administrators so you are happy with the product we sold to you and refer us to your friends and associates. 73% of our new sales in the past 5 years have been from referrals and that speaks volumes. 

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber, Avaya IP Office, Voicemail, Telephones, Firewalls, Ethernet Switches, PoE, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

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