What if your current phone system is working fine? Should you follow the old adage: “If it ain’t broke, don’t fix it?” When the risks and the opportunity costs outweigh the savings gained by holding on to your current solution, it’s time to upgrade.
Use the following checklist to see if that might be the case for you:
• Your current communications system is more than three years old
• You haven’t updated your current system for several years and the software and/or hardware used on your current system is no longer supported
• Your business is experiencing growth and/or you’ll be relocating in the near future
• E-mail and mobile communications are important to your business
• A significant portion of sales and service takes place through your phone system
• Your business relies on conference calls
• You need call recording for compliance purposes or to improve employee training
• You operate more than one location
Of course, it’s true that not every business needs to upgrade its phone system. While there’s little doubt your business can benefit from the enhanced functionality available with a new phone system, the gains may not be enough to offset the savings of just holding on to what you have now.
This may be the case if:
• You acquired your current solution less than three years ago
• Communications is not important to your business (i.e., you don’t do any sales or customer service over the phone or via e-mail)
• You don’t do any advertising in which you promote a phone number or website
• You don’t use a mobile phone
• You never do conference calls
• You only have one office