See what your responses are to the following!
Business:
What business issues are you currently trying to solve?
Where are things falling apart in your business model?
How do you interact with your customers?
What changes to your business do you envision for the next year or 5 years?
How many employees do you have now?
What are your growth plans?
How do your employees use smart devices today?
How would you like your employees to be able to use smart devices ?
How do you interact with your customers?
How do your customers contact you?
Do any of your employees work remotely?
Do your employees move around a lot?
Do you want to allow your employees to work from home?
BYOD – Do you want to support employee owned devices?
Do your employees need to move about the facility? (roaming employees)
What are your Networking needs?
Do your employees have a need for Internet access?
Do your computers connect to a Local network?
Who manages your local network?
How old is your local network?
How do you deal with Adds, Move, and Changes for networking?
How do you deal with Adds, Move, and Changes for Voice?
What are your normal hours of operation?
Communications Services:
Who is your current service provider for voice?
What is the monthly cost of your voice services?
Who is your current service provider for internet?
What is the monthly cost of your internet services?
What is your current internet access type? (what Speed?)
Who is your current service provider for conferencing?
What is the monthly cost of your conferencing services?
How many telephones/handsets do you have?
How many telephone lines do you have?
How many remote workers do you have?
Messaging:
What types of messaging do you use today? voicemail, email, text?
What changes or enhancements to your messaging applications would help to achieve
your business objectives?
Is texting used for communications amongst your employees?
Is texting used to communicate with your customers? If yes, how?
Security or Privacy & Redundancy or Reliability:
What is the level of importance you place on communications privacy/security? (Voice,
data, email, text, video).
What is the cost to your business if your communications are down?
Customer satisfaction:
What is the level of customer satisfaction you are currently experiencing?
Are you satisfied with the level of Customer satisfaction?
What is causing customer satisfaction issues?
Do customers know how to contact the person that can help them in your company? (Voice, email, chat).
Are your customers able to get in touch with someone to help?
Are you experiencing any dropped communications (voice, or otherwise)? Is there a way for you to track those?
Do your customers think you are easy to work with? Where do you get this information from?
ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.