The decision to upgrade your phone system is rarely a simple a “yes” or “no”.
Another way to decide is to look at some of the key capabilities you can get with a new Avaya IP Office solution. These can be so important to a growing business that even if you are missing just one, it’s time to consider getting a new communications system:
Keeping your mobile employees accessible:
Today, many employees have to be able to work with a high level of efficiency and accessibility whether they’re in the office or not. Most likely, your customers demand that level of service. Enabling employees to make and receive calls from their mobile device (be it a tablet or smartphone), instant message with colleagues, see their presence status (on the phone, busy, available), and even see where they are located (using geo-presence capabilities), helps make your mobile employees highly productive wherever they go.
Enabling remote workers to stay productive:
Sometimes employees just can’t make it into the office – due to severe weather, home or auto repairs, or even a sick child home from school. That needn’t result in a lack of productivity. With Avaya IP Office, they can work from home and collaborate with colleagues and customers as if in the office. Calls get routed to their home phone, mobile device, or PC. They’ll stay connected via IM and presence. With Avaya IP Office, it’s easy to enable productive remote working.
Collaborating face-to-face from anywhere:
Just a few years ago, collaborating via video was something only large enterprises (with big budgets) could hope to do. Today, that’s all changed. Avaya IP Office delivers affordable and easy to-use video collaboration that lets people use just about any device – smartphones, tablets, PCs, room-based systems – to meet. Anyone can join – even those outside your firewall. And you can connect to a vendor’s room system with ease. Just click a link in an e-mail and you’re collaborating like you’re in the same room together.
Enhancing Your Customer Relationships:
You may or may not have a formal contact center (where employees sit in cubicles responding to calls or e-mails), but you most likely have people whose job it is to interact with your customers every day. Having contact center capabilities built into your phone system helps to improve the customer experience. For businesses with sophisticated needs, Avaya IP Office also offers multichannel contact center capabilities for up to 250 agents.
“No Cost” Moves/Adds/Changes:
Does it seem like even the smallest change to your current communications system requires a costly visit from a technician? If the answer is yes, it’s definitely time to make a change. An Avaya IP Office solution lets you easily make moves, adds, and changes to your system – without having to call a technician and incur costs. That means if you add an employee or change the way calls are routed in your business, you can make the change yourself. The savings are significant and the flexibility is a real advantage.