For IP Office R8.1+
IP Office Support Services is globally available to customers that have an IP Office R8.1+ system. It provides your business with the support you need, when you need it, with flexible options and investment protection. It is simple and easy to use. IP Office Support Services address software and hardware components, access to service packs and all major software releases during the contract term, and provide options for parts delivery and hours of service coverage. You even have access to all of Avaya’s web services such as documentation, tools and our newly revised Knowledge Base. The introductory support price includes software upgrades, and the price isn’t much higher than the cost of a single software upgrade. Introductory pricing is a single fee per server no matter the number of users or applications. IP Office Support Services is available through your Avaya Authorized Partner.
The base offer includes:
• Avaya remote technical support for both software and hardware during standard 8×5 Monday-Friday hours
• Access to major software upgrades to keep your systems current and to increase functionality
• Access to minor software releases, service packs and software and firmware updates
• Access to the Avaya support site tools and intellectual property
•Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
•Availability of coverage in 1, 3 or 5 year prepaid terms
•Low total cost of ownership
•Competitively priced support
Additional Value options:•
Anytime/any day remote support (24x7x365)
•Advanced Parts Replacement (APR) – Next Business Day for critical components
•Advanced Parts with On-Site support – Next Business Day (NBD)
Voice Terminal Replacement coverage is not included in the Avaya IP Office Support Services (IPOSS) offer.
Rest assured that your IP Office system is protected with Avaya manufacturer support and future upgrades.