Mobility functions for employees working not from the office but mobile are enabled either by the IP Office Power User or the IP Office Mobile Worker license. The mobility functions enabled by these user licenses enhance Mobile Twinning by adding Mobile Call Control through the use of the one-X Mobile Preferred application. Each feature has to be enabled in IP Office Manager for eligible users.
Mobile Twinning (External Twinning)
A typical use for Mobile Twinning would be for a salesperson that has a desk extension but is often out of the office. They only give out their office phone number to clients, but the IP Office Mobile Twinning will ring their mobile/cell phone as well as the desk extension. External mobile devices can be set as twinning targets even if the primary telephone is logged out (e.g. in the case of a “virtual” extension).
one-X ® Mobile Preferred for IP Office
The one-X ® Mobile Preferred for IP Office is a mobile application available for Android Smartphones and iPhone Smartphones. The one-X ® Mobile Preferred for IP Office application provides rich unified communications capabilities for the mobile workforce and is designed to give mobile users quick access to various forms of communications and help users conduct normal business while on the move. The application relies on permanent data connection with the communications server and is designed to provide an “always-on” experience delivering asynchronous events of interest to the user as they arrive from the communications server.
one-X ® Mobile Preferred for IP Office – R9.0 ENHANCEMENTS
Mobile VoIP client (one-X Mobile Preferred)
The mobility client has been enhanced to work in a Voice over IP (VoIP) mode. In the VoIP mode, the mobility client can make calls over Wi-Fi/3G/4G data networks. The mobility client, using its underlying SIP stack, will register with the IP Office over the data network and then can function as an office extension on the mobile device. The mobile user can use the mobility client to perform all telephony features. Users in countries where incoming calls are charged will see a significant cost savings in the VoIP mode especially when on Wi-Fi networks.
The availability of both Call-Back and VoIP modes on the mobility client will enable users to toggle between the modes based on their network connections. This will empower end-users to make a choice of the appropriate mode based on their voice/data plan as well as availability and quality of the data connection (WiFi/3G/4G).
The application utilizes a rich user interface available on the mobile platform and makes use of advanced capabilities and hardware commonly available on mobile devices including streaming audio for visual voicemail, speech recognition to issue audible commands and geo-location presence using on-board GPS.
The application provides unified communications capabilities with the following features set:
• Presence and Instant Messaging with server-side buddy lists and server-managed user groups and client side IM history
• Visual voicemail with ability to play voicemail messages and ability to manage voicemail messages from the mobile application
• Rich conference controls with click-to-conference for user or multi-users, entry and exit notifications, ability to view and manage conference participants (mute/unmute, disconnect, lock/unlock)
• Advanced user presence monitoring and reporting including geo-location presence and tracking, calendar and on-the-phone presence, following user’s presence and availability
• Asynchronous voicemail deposit events with ability to listen and intercept voicemail deposits
• Ability to issue commands to the communications server including call, conference, set location, and view missed calls, and listen/pickup
• Enterprise dialing, which is an ability to intercept calls made via standard phone dialer and turn them into enterprise calls (third-party call control by the server)
• Ability to define dial plan rules to select which calls to intercept and ability to post-process the dialed numbers to normalize them to the enterprise dialing plan to make the intercept seamless
• Android home screen widget with summary of outstanding events asynchronously notifies mobile users about events of interest such as – outstanding IM messages, new deposited VM messages, conference participants entry/exits, VM deposits in progress
Mobility Solutions Licensing
Internal Mobile Twinning:
• Requires Essential Edition License with release R8.0 and higher
External Mobile Twinning:
• Requires Essential Edition License with release R8.0 and higher
one-X Mobile Preferred:
• Requires Preferred Edition License with release R8.0 and higher
• Requires Power User License per one-X Mobile Preferred user