IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues.
With Preferred Edition, businesses can use communications to establish a competitive edge through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration. IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.
• Web-Based Access for Office Collaboration
Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail
• Rich Collaboration for Remote Workers
Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected with your colleagues with IM, presence, and directory access just as if you were in the office. All with no end-user software to install or maintain.
• Mobile Access for Office Collaboration
Extend office phones to iPhone or Android smartphone. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple click in an email is all it takes to download, install, and configure the application on smartphones.
• Secure “Meet Me” Conferencing
Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously.
• Integrate with the Applications your business already has
If your company uses Microsoft Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience.
• Call Recording
Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls, etc.), or push a button to record calls on-demand. Send recordings directly to voicemail or email mailboxes for forwarding via email.
Essential Edition is a pre-requisite for Preferred Edition.