Migrate from Nortel BCM to the Avaya IP Office to Improve Productivity, Reduce Costs, and Elevate Customer Service

Improve Productivity
• Empower your employees to work more productively when either on the road or away from the office with simple tools for optimum productivity
• iPad, Smartphone, PC, and Mac users can access IM, presence & directory services, conference controls, as well as make and receive calls, securely and without a VPN
• Web-based user portal will provide full-featured office-like functionality when employees need to work from home during inclement weather or to balance work and family life
• Hot-Desking gives employees the ability to change another phone in any location of the business into their own, complete with their own directories, speed dial lists, extension number and other features
• Video collaboration can significantly improve meeting productivity and speed up decision making on pressing issues
• Easy-to-use web-based administration minimizes training and system learning curve

Reduce Costs
• Reuse BCM digital and IP phones on IP Office; enjoy a familiar desktop experience and safeguard your set investment in phones and reduce end-user training; 40-60% savings with phone migration
• IP Office Essential Edition offers automated attendant, voice mail, 64-party conferencing, and more at no extra charge
• Server Edition and Preferred Edition offer 256-party (128 on Preferred) Meet-me conferencing, call recording, voicemail, automated attendant, and more, with no requirement to purchase extra licenses
• SIP trunks can save your business money and offers added services like direct inward dialing
• The Data Migration tool transfers your user data and voicemail messages, and support for the RJ21 connectors makes connecting existing digital phone wiring simple and fast

Elevate Customer Service
• Enhance your company’s image by having all calls answered immediately and professionally regardless of the employee’s physical location with the IP Office Receptionist Solution
• Easy to use PC-based Receptionist software provides valuable information about calls and system users
• Offer prospects and customers the ability to reach out to you in the way they want with an optional multichannel contact center
• Record and store calls for coaching and training, dispute resolution and quality monitoring

Improve Productivity
• Empower your employees to work more productively when either on the road or away from the office with simple tools for optimum productivity
• iPad, Smartphone, PC, and Mac users can access IM, presence & directory services, conference controls, as well as make and receive calls, securely and without a VPN
• Web-based user portal will provide full-featured office-like functionality when employees need to work from home during inclement weather or to balance work and family life
• Hot-Desking gives employees the ability to change another phone in any location of the business into their own, complete with their own directories, speed dial lists, extension number and other features
• Video collaboration can significantly improve meeting productivity and speed up decision making on pressing issues
• Easy-to-use web-based administration minimizes training and system learning curve

Reduce Costs
• Reuse Partner ETR phones on IP Office; enjoy a familiar desktop experience and safeguard your set investment in phones and reduce end-user training; 40-60% savings with phone migration
• IP Office Essential Edition offers automated attendant, voice mail, 64-party conferencing, and more at no extra charge
• Server Edition and Preferred Edition offer 256-party (128 on Preferred) Meet-me conferencing, call recording, voicemail, automated attendant, and more, with no requirement to purchase extra licenses
• SIP trunks can save your business money and offers added services like direct inward dialing
• The Data Migration tool transfers your user data and voicemail messages, and support for the RJ21 connectors makes connecting existing digital phone wiring simple and fast

Elevate Customer Service
• Enhance your company’s image by having all calls answered immediately and professionally regardless of the employee’s physical location with the IP Office Receptionist Solution
• Easy to use PC-based Receptionist software provides valuable information about calls and system users
• Offer prospects and customers the ability to reach out to you in the way they want with an optional multichannel contact center
• Record and store calls for coaching and training, dispute resolution and quality monitoring

Avaya is a global provider of business collaboration and communications solutions.

Avaya is a recognized innovator and leading global provider of open, mobile, real-time business collaboration and communications to companies that demand state-of-the-art solutions to improve efficiency, collaboration, customer service and competitiveness.

KEY AVAYA FACTS
• Avaya has approximately 5,900 patents and pending patent applications, including foreign counterparts.
• Avaya has approximately 10,000 channel partners worldwide, including system integrators, service providers, value-added resellers and application developers who deliver global sales and service support.

INDUSTRY RECOGNITION
Avaya is consistently recognized as a global leader by industry and technology experts and has achieved leadership positions including:
• No. 1 in Worldwide Unified Communications and Telephony Systems
• No. 1 in Worldwide Contact Center
• No. 1 in Worldwide Enterprise Messaging
• No. 1 in Small/Medium Enterprise (SME) Telephony
• No. 1 in Worldwide Voice Maintenance Services

Imagine what you could do with your phone system, and what it could do for you.

Of course, you need a phone system to make and receive calls. But the right system can do so much more. With IP Office, it can be an investment in your future, one that pays off in real and significant ways. Imagine how IP Office can help you:

Reduce your costs
If you have traditional landlines, switching to voice over IP (VoIP) can save you money on your monthly bills, and your phones will still work the same way they do now!

Make your staff accessible anywhere
With just one phone number, callers can reach the right employee on their deskphone or smartphone. Fewer missed calls means fewer missed opportunities!

Help your workers be mobile inside your business
Wireless phone technology allows your staff to move around the office and take calls when they’re away from their desks!

Support mobile workers outside the office
When you extend all the communication capabilities available in the office to smartphones and tablets outside the office, the world is your workplace.

Help improve productivity
What if you could instantly see if a co-worker is available and send an instant message or call, all from the same screen on your PC or mobile device?

Allow you to tailor features to individual users
Different workers have different needs. Give each category just the features they need to perform at their best.

Things are changing for small businesses
Workers are becoming more mobile, and not just technicians and business travelers. Mobile devices are everywhere. Occasionally, one of your employees may need to work from home when a family emergency arises. If it’s not happening at your company yet, it may soon.

Yes, things are changing. But customers still expect the same thing: a great experience. That’s true whether you have four employees or 400, in the office or on the road.

More than a third of U.S. small businesses say that at least a quarter of their staff members work remotely at least occasionally. (Forrester, “Forrsights Networks and Telecommunications Survey, Q1 2013,” January 2013)

With IP Office, your staff can look like they’re in the office, and have access to the same communications capabilities, even when they’re working remotely. It’s easy to add features to support mobility without losing the investment you make today.

Whenever you’re ready for change, IP Office is too.

You know what’s right for your business.
If a phone system that’s simple and affordable is all you need, IP Office is the perfect choice. If you want to continue using your existing Avaya analog and digital phones, IP Office will allow you to protect your investment.

And when you’re ready to think beyond the dial tone and change your notions of what a small business phone system should do, IP Office gives you options. You can add packages to support mobility, increase productivity, reduce costs, and improve your bottom line.  When You’re Ready.

With IP Office, your communications investment will never be at risk.
You’re not locked in. It’s easy to add on the features you want, whenever you want. It’s your choice, and whatever you decide to do, IP Office makes it easy and hassle-free. The Avaya IP Office Platform reinvents what a phone system can do. With investment protection built in.

Imagine what a Small Business Phone System can do.

Your Phone System is a Lifeline for your Small Business

Even with so many ways to communicate today, the telephone is still a major gateway to your business. Your customers still call to ask questions. Your sales staff still phones prospects. And conferences with vendors are a way of life. You need a phone system that meets the daily demands of your business—dependably and cost-effectively.

Maybe a basic, reliable phone system is all you need today. But as your business changes, you need a system that can easily and cost effectively change with you. One that won’t lock you in to what you buy today. One that gives you choices for what you may need tomorrow.

That’s where the Avaya IP Office Platform comes in. It will meet your needs, today, tomorrow, and beyond.

Overview
The Avaya 9600 Series IP Deskphones deliver a unique communications experience that drives increased employee productivity. These IP Deskphones feature an intuitive interface that helps users to be proficient and confident in performing common telephone tasks such as setting up a conference call or completing a transfer.

With enhanced high-fidelity audio, conversations are much easier to hear, which can speed business transactions while reducing employee fatigue and stress.

The 9600 Series IP Deskphones provide exceptional audio performance and are green. The newest additions to the portfolio take the portfolio to new levels of power efficiency including PoE Class One models that include integrated gigabit and a color screen. All the new models consume even less power when not being used.

9601 SIP Deskphone
This deskphone delivers advanced, integrated connectivity in a cost-effective, simple SIP solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas. The 9601 has a 2.7 inch monochrome display. The 9601 is Power over Ethernet Class 1 and supports wideband audio with the G.722 codec.

9608 IP Deskphone
This deskphone is a cost-effective functional phone for small to large enterprises. The 9608 has a 3.8 inch monochrome display.  It includes access to 8 lines and graphical labels. It has 8 buttons around the display with 4 on the left and 4 on the right. Users can select to display information in a single column with four rows or in two columns with four rows each, depending on their needs. The 9608 supports power over Ethernet Class 1 and wideband audio with the G.722 codec.

9608G IP Deskphone
This deskphone is a cost-effective functional Gig-E capable phone for small to large enterprises. The 9608 has a 3.8 inch monochrome display.  It includes access to 8 lines and graphical labels. It has 8 buttons around the display with 4 on the left and 4 on the right. Users can select to display information in a single column with four rows or in two columns with four rows each, depending on their needs. The 9608 supports power over Ethernet Class 1 and wideband audio with the G.722 codec.

9611G IP Deskphone
This model includes integrated gigabit and a USB interface. It has a 3.5 inch graphical color display with a white backlight and graphical labels. It has 8 buttons around the display with 4 on the left and 4 on the right. Users can select to display information in a single column with four rows or in two columns with four rows each, depending on their needs. The 9611G supports power over Ethernet Class 1 and wideband audio with the G.722 codec.

9621G IP Deskphone
The 9621G IP Deskphone delivers gigabit capability and touchscreen functionality on a 4.3 inch color touchscreen. Its wideband audio codec provides exceptional audio performance on all audio interfaces including handset, headset and speaker phone. The hands free audio performance is truly differentiating for heavy speaker phone users. The 9621G is PoE Class 2 delivering low power requirements

9641G IP Deskphone
This desktop phone delivers advanced capabilities with 4.7 inch color touchscreen, wideband speaker, USB interface, and gigabit to the desktop. Its wideband audio codec provides exceptional audio performance on all audio interfaces including handset, headset and speaker phone. The 9641G is the first IP Deskphone that can provide Gigabit Ethernet, a color screen AND a button module while consuming only PoE Class two power.

9620L IP Deskphone
This model offers robust features like status lights and buttons, and improved audio quality. A Power over Ethernet Class 1 model has very low power consumption. The 9620L supports 12 call appearance and feature keys. The 9620L has a 3.45 inch (9 cm) diagonal 1/4 VGA gray scale backlit along with an embedded 2-way speakerphone.

Intermedia’s Hosted PBX provides an enterprise-grade phone system that’s delivered via the cloud. It lowers the costs of your phone system, provides features that make every employee more effective, and ensures a worry-free experience that keeps you focused on business. Best of all, Hosted PBX keeps pace with your business as it changes and grows.

Key benefits of Hosted PBX include:

• Fortune 500-style calling features like Follow Me, automated attendant, voicemail-to-email, and many more
• A powerful web-based control panel that simplifies management and scaling
• Unlimited calling in the US
• Flat rate monthly pricing
• No onsite PBX hardware needed

Hosted PBX also comes bundled with Intermedia’s Conference Calling service. With this service, you can get multiple people on the phone at the same time, without reservations. Intermedia offers 200 free conferencing minutes every month.

The cloud means mobility
Because it’s based in the cloud, Hosted PBX makes you far more mobile. It lets you make and receive calls using laptops or mobile devices just as easily as with desktop phones. No matter where you are, you can call anyone using your office phone number or extension.

Preserve your capital and lower your expenses
Hosted PBX cuts both your startup and operational costs, especially when compared to an on-premise phone system. There’s no software to buy, no wiring to install, and no capital to invest beyond the cost of the phones themselves. A flat monthly per-user fee also gives you unlimited calling in the U.S.

Harness Fortune 500-style features
Hosted PBX provides a rich set of features that help both staff and administrators do their jobs better.

• An automated attendant answers calls to make a professional first impression
• Use hunt groups to route calls to groups of people, ensuring the call is answered
• Improve employee productivity with features like Follow Me and voicemail-to-email
• Give each employee a unique conference calling passcode
• For administrators, Hosted PBX simplifies management and scaling while still offering granular levels of control.

A worry-free cloud experience
Intermedia ensures you’re ready to make calls the moment you plug in your phone. What’s more, Hosted PBX leverages Intermedia’s world-class datacenters to assure the highest levels of reliability.

ECS provides turnkey cabling solutions including, planning, installation, & maintenance.

Whether you need to create a new network in a new facility, new rooms or relocate existing cabling, ECS can provide skilled technicians to plan and implement all your low voltage cabling needs.

Our cabling services include:

• Planning and installing low-voltage cabling for voice, data, copper, fiber, CCTV, and all business networking and communications needs.
• Relocating and re-installing data, voice and video equipment, along with your IT infrastructure.
• Professional installation and configuration of VoIP and traditional phone systems.
• Complete LAN wiring services for Ethernet networks.
• Hard wire structure and secure wireless access points for broadband quality wireless Internet.
• Testing, troubleshooting, maintenance and upgrades of all cabling.

We sell, install, configure and provide maintenance for:

• Voice, Data, Data and Video Cabling
• Network Data Cabling
• CCTV Cabling
• Business and Multi-line Telephone Cabling
• Wireless Access Point Cabling
• Structure wiring solutions for Cat3, Cat5, Cat5e, Cat6 and Cat6e
• Paging Systems Wiring
• Data/Server Cabinet Overhauls
• Coax Cabling and Installation
• Copper Splicing
• Fiber Optic Cable Installation – Single-Mode & Multi-Mode
• Fiber Optic Termination and Testing Services
• MDF and IDF Installations
• Low Voltage De-Installation