When compared to traditional T1/PRI,  SIP Trunking provides many additional benefits to companies. SIP trunk allows a company to replace traditional fixed Public Switched Telephone Network (PSTN) lines with PSTN connectivity via a SIP trunking service provider on the Internet. SIP trunks can offer significant cost-savings for enterprises, eliminating the need for local PSTN gateways, costly ISDN PRIs.

T1/PRI – Con’s:
● Connections are physical
● Each circuit requires physical connection and costly termination hardware.
● Scaling up requires the installation of new circuits and additional termination hardware in specific increments. In the case of PRI the increment is  usually 23 voice channels.
● Providing sufficient backup circuits to remote sites in an IPT-distributed architecture can negatively impact the ROI. Only way to accommodate loss of  hardware or facility where PRI’s terminate is to build-in excess capacity with associated cost impact.
● Cost is usually per circuit per month. If you require one, or a few, more voice channels than the fixed increment, the cost model for PRI is inefficient.
● Additional capacity must be planned well in advance since considerable lead time may be required for the ordering and installation of new circuits and
termination hardware.
● Diverting calls to alternate locations can be complex and expensive. Diversity across service providers is usually cost prohibitive.

SIP – Pro’s:
● Connections are virtual. Number of available trunks is a function of available
bandwidth, not physical termination hardware or circuits.
● Scales up or down easily and quickly (a software configuration change) and can offer
automatic and on-demand burst capabilities.
● Automatic IP re-routing capabilities allow practical geographic distribution of PSTN
connectivity to sites with limited or network redundancy. Can be designed to retain
PSTN reachability and capacity in the event of the loss of terminating hardware (or
even an entire office location) without the need to build in excess capacity.
● Relative to PRI circuits and the associated supporting hardware, IP Trunking costs
are usually significantly lower.
● While capacity planning is still important, adding additional capacity can be as simple
as a software change. Some providers offer burst capabilities to accommodate brief
periods of higher than anticipated utilization.
● SIP technology allows for automatic call rerouting to pre-defined locations should the
location go offline (a huge business continuity benefit). Can accommodate diversity
across service providers much like is done today with Internet access via BGP.

ECS has been chosen to install the voice and data cabling infrastructure at a top rated fertility and IVR clinic in the heart of Seattle.  The clinic is expanding on its main floor and consolidating workers spread out over other floors. The project consists of a Category 5e solution for approximately 5,500 square feet of expansion space.  The plan also includes a revamp of existing cabling on several floors that is sub-par.

According to Charles Bressler (ECS Account Manager) “Timing is going to be crucial on this project, along with our ability to work with and around other trades to make sure we perform at the highest levels and reach completion on time.  We will take great care as we work in this very sensitive area with their clients and their existing system so that they stay fully operational during the installation.”

For IP Office R8.1+
IP Office Support Services is globally available to customers that have an IP Office R8.1+ system. It provides your business with the support you need, when you need it, with flexible options and investment protection. It is simple and easy to use. IP Office Support Services address software and hardware components, access to service packs and all major software releases during the contract term, and provide options for parts delivery and hours of service coverage. You even have access to all of Avaya’s web services such as documentation, tools and our newly revised Knowledge Base. The introductory support price includes software upgrades, and the price isn’t much higher than the cost of a single software upgrade. Introductory pricing is a single fee per server no matter the number of users or applications. IP Office Support Services is available through your Avaya Authorized Partner.

The base offer includes:
• Avaya remote technical support for both software and hardware during standard 8×5 Monday-Friday hours
• Access to major software upgrades to keep your systems current and to increase functionality
• Access to minor software releases, service packs and software and firmware updates
• Access to the Avaya support site tools and intellectual property
•Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
•Availability of coverage in 1, 3 or 5 year prepaid terms
•Low total cost of ownership
•Competitively priced support

Additional Value options:•
Anytime/any day remote support (24x7x365)
•Advanced Parts Replacement (APR) – Next Business Day for critical components
•Advanced Parts with On-Site support – Next Business Day (NBD)

Voice Terminal Replacement coverage is not included in the Avaya IP Office Support Services (IPOSS) offer.

Rest assured that your IP Office system is protected with Avaya manufacturer support and future upgrades.